i only wanted some information on costings, if they had concessions for those on incapacity benefits, what the speeds are, etc. it took me to a form to fill out my details, i clicked next expecting to... See more
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See what reviewers are saying
Whenever I’ve contact Gigabit IQ, they are extremely helpful, courteous and friendly. I rang with a billing query which was fixed fast. I mentioned something that could be an issue due to the challe... See more
Company replied
I recently switched to Gigabit IQ from Gigaclear after frequent issues with reliability, and the difference has been huge. My previous connection was frustratingly inconsistent, but since moving,... See more
Company replied
Mike, and the Gigabit IQ team, have been a superb support to bring fibre optic cable into our house. We live in a rural countryside Surrey village and rely on wifi for work teams video conference call... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Security Service
- Telecommunications Service Provider
- Wi-Fi Spot
Written by the company
Welcome to Gigabit IQ, the UK’s Safest Internet Service Provider. At GigabitIQ, we’ve made your Internet Experience not only Faster with our full fibre service but more Intelligent with the Award Winning managed Wi-Fi service, as well as being recognised as the Best Rural Internet Service Provider in the UK in 2024! Our Ultimate Wi-Fi provides enhanced award winning parental controls to keep your kids safe online with advanced content filtering to block harmful content through our FamilyGuard+ feature on our Gigabit IQ App. Block/Limit Social Media, Set up ages based content controls to protect kids for content based upon their ages, Block Websites, Get YouTube/Google/Bing Safe Search enabled & Block/Limit VPN's so that kids can't bypass parental controls. And our CyberGuard+ feature protects your devices against web threats, viruses, malware & hacks, giving you peace of mind. We offer No Quibble Wi-Fi Support, with our best in Class Managed Wi-Fi service, via our own Gigabit IQ Mobile app with features such as Parental Controls, Quality of Service, Network Protection. Try our Wi-Fi optimisation service, which we offer to existing customers or our non-broadband customers. We can check your Wi-Fi coverage, identify legacy devices that may be causing issues on your network with interference or high signal noise, connect any problem devices like Sky TV, Sonus and legacy printers, and do a full site scan & speed test to ensure you are getting optimal coverage with your Wi-Fi. Contact us for a better, easier & hassle free internet experience! Gigabit IQ – Speed You Need, Safety You Trust Choose The Provider Who Cares!
Contact info
1 London Road, GU26 6AB, Hindhead, United Kingdom
- 08002545500
- query@gigabitiq.com
- grayshottgigabit.com
4.1
Great
64 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service from Grayshott Gigabit was…
The service from Grayshott Gigabit was excellent - from the installation to ongoing communication and the quality of the connection. I'm moving house and unfortunately, they don't yet serve the area as I would have gladly retained their service.
March 22, 2024
Unprompted review
Reply from Gigabit IQ
Many Thanks Mr Hayes. We really appreciate your excellent service review, and we are sorry to see you go to an area we can't yet serve. We do hope to connect you in 2025, as and when our build plans get finalised for the new area, and provide you a 5 star service once again!
Great service at a reasonable price
Great service at a reasonable price. Very responsive customer service if any issues arise.
March 20, 2024
Unprompted review
Reply from Gigabit IQ
Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you've found our service to be great and reasonably priced.
Ensuring customer satisfaction is our top priority, and we're glad to know that you've found our customer service team to be very responsive whenever any issues arise.
If you ever need further assistance or have any questions, please feel free to reach out. We're here to help.
Thanks again for choosing us.
Amazing performance at a fraction of the cost
Having been thoroughly frustrated with my internet/phone supplier of years who have been consistently overcharging me, I was excited when I heard that Grayshott Gigabit seemed to be offering a better alternative. I signed up as soon as I could, and am absolutely delighted with the service and support. For a fraction of the cost I am able to get performance that is vastly superior to what I had, and I don’t have to rely on copper wires and immoral rentals too! I was originally worried that support might be a bit hit-and-miss with a smaller supplier, but that has not been the case and the team have responded immediately to any potential issues (and there weren’t many!). I would recommend them (and have done so many times) to anyone in the area who is looking to drop their current supplier because you won’t regret it!
March 18, 2024
Unprompted review
Reply from Gigabit IQ
Thank you so much for taking the time to share your experience with Grayshott Gigabit. We are thrilled to hear that our service has met your expectations and has provided you with a better alternative to your previous internet supplier.
It's great to hear that you find our service to be not only cost-effective but also delivering vastly superior performance and that you have found the team responsive to any questions you have had.
Thank you for recommending Grayshott Gigabit to others in your area. Word-of-mouth recommendations from satisfied customers like yourself mean the world to us.
Once again, thank you for choosing Grayshott Gigabit. We very much appreciate your business.
Reply from Gigabit IQ
Thank you for your 5 Star review. We're thrilled to hear that you're pleased with our service and that you've found our connection to be both reliable and at a good price.
Ensuring customer satisfaction is our top priority, and we're committed to providing reliable service at competitive prices.
Thank you again for choosing us, we really appreciate your business.
Fast reliable speeds from a great team
Fast symmetrical broadband speeds, that are very reliable when certain other vendors aren’t disrupting the cables!
The great thing with GG is the personal care though. After decades of dealing with faceless BT it is so refreshing to get to know people by name and build connections.
March 14, 2024
Unprompted review
Reply from Gigabit IQ
Thank you for sharing your experience of Grayshott Gigabit. We are delighted to hear that you are enjoying the fast symmetrical speeds and reliability of our service.
Your comments regarding the personal you have received from the Grayshott Gigabit team are very much appreciated. Building relationships with our customers is at the core of what we do. We believe that understanding your needs and preferences allows us to tailor our services to better meet your expectations.
Thank you for choosing Grayshott Gigabit as your broadband provider.
Been with Grayshott Gigabit for almost…
Been with Grayshott Gigabit for almost 2 years now and never had any issues.
March 14, 2024
Unprompted review
Reply from Gigabit IQ
Thank you for sharing your experience of Grayshott Gigabit. We're delighted to hear that you've been with us for almost two years and that you've never encountered any issues during this time.
Customer satisfaction is our top priority, and we're thrilled to have met your expectations consistently over the years.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction with our service.
Thank you again for choosing Grayshott Gigabit.
Great customer service
The customer support is important, when I have needed it it’s been efficient and effective. No multiple options to negotiate or chatbots just straight through to an expert. The service has been reliable.
March 14, 2024
Unprompted review
Reply from Gigabit IQ
Thank you for sharing your experience with Grayshott Gigabit. We greatly appreciate your feedback and are pleased to hear that our customer support has been efficient and effective for you.
We understand the importance of providing prompt and helpful assistance, and we're glad to know that you've found our support team to be accessible and knowledgeable without the hassle of chatbots or multiple options.
Your satisfaction is our priority, and we're committed to maintaining the reliability of our service. If you ever need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Grayshott Gigabit.
Generally we have a speed of less than…
Generally we have a speed of less than 40 MB/s
March 13, 2024
Unprompted review
Reply from Gigabit IQ
Dear Greg, Many Thanks for your review. We are pleased that we resolved your query by sending an engineer to your home to verify the speeds. Our engineer verified that you are indeed getting the 100Mbps service package, and that the MESH is in the optimal position connected to the main Router.
We always recommend to self-test the speed on our GigabitIQ app that uses Ookla, to measure the speed from the main Router & MESH to provide the most accurate speed test. Testing from individual devices is often at the behest of the Wi-Fi capability of each device. Our routers and MESH are Wi-Fi 6, and use the latest 80211.ax as standard, so if you have a device that have antennas that are not Wi-Fi 6 capable, they may not get the fastest Wi-Fi speed tests that our router is broadcasting. Also the benefit of the GigabitIQ app is that should you choose to move the MESH to any location, the app gives an indication of whether the MESH is too far from the main Router, hence you may suffer speed degradation again.
However, the position the MESH is in the home is perfect for the throughputs of the 100Mbps, as verified by Wi-Fi scans & speed tests of the Wi-Fi in your home.
We also thank you for being available, we're happy to support our customers with any support, even with engineer visits to help them with their Wi-Fi issues, as part of our service. We hope to continue to serve you with our excellent service offering, and please do not hesitate to contact us anytime.
Many Thanks once again,
Grayshott Gigabit Team
Great company friendly and helpful…
Great company friendly and helpful service .
On set up a team member ensured everything was working ok sky, tv etc. I would highly recommend.
March 12, 2024
Unprompted review
Reply from Gigabit IQ
Thank you for your kind words and for recommending Grayshott Gigabit. We're delighted to hear that you found our service to be friendly and helpful during the setup process.
Ensuring everything is working seamlessly for our customers is our priority, and we're glad to know that you had a positive experience with our team.
If you ever need further assistance or have any questions, please feel free to reach out. We're here to help.
Thanks again for choosing Grayshott Gigabit.
Grayshott gigabit have been excellent…
Grayshott gigabit have been excellent throughout the process of switching from our previous provider . Everything was completed without any problem and the staff are excellent friendly and professional. The installation team were competent,knowledgeable and their work was carried out to the highest standard .
We have had no problems at all with connection and find the upload and download speed outstanding. All in all a great move and very affordable prices too
June 5, 2023
Unprompted review
Reply from Gigabit IQ
Thank you very much for taking the time to share your wonderful experience with Grayshott Gigabit. Your glowing review truly made our day, and we're thrilled to hear that your transition from your previous provider has been seamless and satisfying.
Great local company
Very quick, very helpful and polite and even cleared up afterwards.
March 12, 2024
Unprompted review
Reply from Gigabit IQ
Many thanks for your kind review. We appreciate you sharing your experience of Grayshott Gigabit.
Providing quick and helpful service while maintaining a polite and courteous demeanor is a top priority for us, so it's wonderful to know that we met your expectations in this regard. We always strive to go the extra mile for our customers, and it's incredibly rewarding to hear that our efforts were so appreciated.
Brilliant customer service, reasonably priced and it works!
I spent a lot of time faffing about, wondering whether I wanted to give up my landline (or pay separately for one) and where I wanted to router and its accompanying bits to be. Grayshott Gigabit were nothing but kind and patient and helpful. The installation went well. There was a change of date because they needed a cherry picker to sort the connection to my telegraph pole, but I was notified.
I like the fact that do not put up their prices mid-contract and almost the best part about it is that you can get straight through to them on the phone. No odious multiple choice options, just one number and straight through. Also, they are a local company who care about the community they are living in. They’re not here just to make huge amounts of money for their investors by giving cheap introductory prices and then hiking prices dramatically as that offer ends.
I have given 4 stars because I struggle to get a signal in my bedroom. (I am in a bungalow so it’s down the other end from the router.) I knew this might be the case but it seems odd that sometimes I can and sometimes I can’t. I could get a booster, but Grayshott Gigabit like you to pay monthly for theirs so they can monitor your use for problems. This option is quite expensive compared to purchasing one, although I realise some of the cost if for the monitoring.
I am more than happy to recommend this broadband supplier. What they do works and any time you need to call it’s more like talking with friends. (And I haven’t missed the landline except when I’ve put my phone down somewhere and I need to call it to find it!)
December 4, 2023
Unprompted review
Reply from Gigabit IQ
Thank you for sharing your experience of Grayshott Gigabit. Your insights are really valuable to us.
We're thrilled to hear that our team was able to assist you with patience and helpfulness throughout the decision-making process and installation. Ensuring that our customers feel supported and informed every step of the way is a top priority for us.
We apologise for the change of installation date due to the requirement for a cherry picker, but we're pleased that you were promptly notified.
Your appreciation for our commitment to fair pricing, transparency, and customer service means a lot to us. We're dedicated to providing reliable service without any hidden surprises.
Thank you again for taking the time to write a review.
Super good service
Super good service. Very efficient from start to finish.
Quickest Internet speeds I have ever experienced.
Would recommend.
February 23, 2024
Unprompted review
Reply from Gigabit IQ
We are delighted to hear that you are happy with our service and very much appreciate your comments on experiencing the quickest internet speeds with Grayshott Gigabit. Thank you.
Lovely helpful team
February 23, 2024
Unprompted review
Reply from Gigabit IQ
Thank you for your 5 Star review. We pride ourselves on our Customer Service so your comments about our "lovely helpful team" are really appreciated.
Fabulous service
Straightforward installation, no fuss, friendly and helpful staff. Excellent speed and reliability. No issues since changing from our previous supplier - and we've streamed Sky into 3 rooms with no problem at all. Would thoroughly recommend using this local business.
June 8, 2023
Unprompted review
Reply from Gigabit IQ
Thank you for your 5 Star review. We very much appreciate you sharing your experience of Grayshott Gigabit and are happy to hear that your experience has been so positive.
Great local company who have reliable…
Great local company who have reliable fast broadband.
On odd occasion we have had a question, response has been speedy and good quality.
February 20, 2024
Unprompted review
Reply from Gigabit IQ
Thank you for sharing your experience of Grayshott Gigabit. We are delighted to hear that you are enjoying the fast speeds and reliability and that our customer service team have responded swiftly to any questions you have had.
Great product, excellent service
The product is great. Prices good too. Fibre to the house is much quicker and multiple people can us without any lag or buffering.
The service they provide is excellent, any problems and they really are proactive in solving these issues. Would highly recommend.
February 7, 2024
Unprompted review
Reply from Gigabit IQ
Many Thanks Nick, for your excellent review. Much Appreciated!
Full signal everywhere!!
For years we have struggled for wifi around the pottery, but since installing Grayshott Gigabit along with the boosters we now have full signal through out the site and I couldn’t recommend it more.
February 8, 2024
Unprompted review
Reply from Gigabit IQ
So Glad to have helped out one of the oldest & largest businesses in Grayshott with our Full Coverage Business Wi-Fi MESH Solutions, providing Gigabit speeds to your employees, and patrons. Thanks so much for your custom.
Again great service ..
The recent storm brought down the fibre cable .. The folks were quickly on the case, clearing the tree and reconnecting us to the outside ..
Thanks for the speedy service in miserable weather ..!!
Great company that support the local community ..
January 23, 2024
Unprompted review
Reply from Gigabit IQ
Many Thanks James for a wonderful review. Great to be able to serve you, even during these stormy conditions in adverse circumstances! Many Thanks!
Super fast service and broadband …
At 9pm last night our new puppy chewed through our cable for our internet. I quickly fired off an e-mail to customer services and got a response that evening. Even better was, by 9:30 am we were back up and running after a new cable was dropped off by an engineer. This agile service is incredible, and better than you get from the established big companies. Excellent service by a local caring team.
January 4, 2024
Unprompted review
Reply from Gigabit IQ
Many Thanks Nick, for your review. We're proud of our amazing local support, and hope to continue to serve you with our super fast support service & lightning fast broadband!
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