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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and empathetic approach, making the claims process much easier to navigate. Many people highlight the exceptional customer service, noting that the team goes above and beyond to keep them updated and provide support, often exceeding expectations. Reviewers are particularly satisfied with the efficient handling of their claims, with many achieving positive outcomes and good settlements. The overall service is frequently described as excellent, with consumers appreciating the clear communication and smooth user experience provided by the company.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness,... See more

Claim

Customers consistently note positive experiences with claim. Reviewers praise the helpfulness and knowledge... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the exceptional help and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James explained everything in detail. He displayed empathy and understanding. He also explained the whole process and made it very simple to understand. Following a traumatic experience, its nice to... See more

Rated 5 out of 5 stars

Absolutely highly recommend this company, Zahid Grayson May and James Clegg are wonderful they were extremely supportive and went over and above and exceeded my expectations. They kept me updated at... See more

Rated 5 out of 5 stars

Excellent Service – Highly Recommend Mr. Ilyas I had the pleasure of having Mr. Ilyas handle my personal injury claim, and I couldn't be more satisfied with the service I received. From the v... See more

Rated 5 out of 5 stars

I would 100% recommend Zahid for future work! I found Zahid advice very helpful in processing my claim. Professional & always there to answer any questions I had! You know you are in safe hands trusti... See more


Company details

  1. Personal Injury Attorney

Written by the company

Grayson May are nationwide accident and personal injury compensation claim specialists.


Contact info

4.8

Excellent

TrustScore 5 out of 5

124 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Eccellent…

The man I spoke with explained everything in a way I could understand. Was very sympathetic to my accident. Fantastic advice. Highly recommend.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

It was a pleasure dealing with James

It was a pleasure dealing with James , he really explained all aspects of my claim. I felt at ease throughout and was able to have confidence after going through a stressful experience of my car accident. I can’t recommend enough . Thank you for all your help

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve recently been in a crash and…

I’ve recently been in a crash and searched and came across Grayson May, I had a call back from Adam after applying for a claim. At first as everyone else would you’d feel doubt or even feel like this is going to be a scam or anything just like I did. But I assure you that this is not the case. I particularly didn’t give them a chance at first because of the doubts of scamming or etc, but all you need to do is give trust into these people and everything else will be as smooth it was really unexpected. They make you feel safe, they assure you and they will get to the bottom of the problem and with no doubt will get the claim sorted with you. I thought that I needed the details such as the insurance of the driver and even if you don’t got it. These people will find a way to get them so really there’s nothing wrong here with these guys.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Professional firm with outstanding service

After trying two other firms who were not prepared to help me, i found Grayson May who were extremely helpful and very professional. I have today received a generous settlement and would use Grayson May services again and recommend to all my friends and family.

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

Got called horrible names by one of the…

Got called horrible names by one of the people that called me from here, got endless calls from unknown numbers when I did answer it was the apparent people trying to do my claim, didn’t like it when I no longer wanted to use them because they never left voicemails, it all seemed a little off.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

A delightful experience

James and Adam have been delightful, helpful and empathetic to our situation. They put the time to listen and show great care for the case.

Thank you for your service

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

The Staff I have worked with are very professional, patient and calm, they make sure they have gone through everything with a fine tooth comb and give advice always, Adam is lovely to speak to and when things change he’s very apologetic what more do you want from a company absolutely amazing

March 30, 2023
Unprompted review

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