GreatArt Reviews 

I placed an order 17th Dec 2025 to be delivered 7-10 days. I just happened to email asking if it was possible to receive before Christmas and I was told it will be processed in the New Year!! Also that this was clear on their site but I checked and nothing showing orders would be processed New Year.
Anyway I immediately asked to cancel and before you know it I was emailed next day that this had been processed through their Germany warehouse and could not be cancelled.
Still no date given so I simply refused delivery when it arrived before Christmas which was pointless as I had ordered from elsewhere.
Not impressed as I assumed a UK address would mean delivery would be smooth and not as lengthy but the fact that whoever was sending these emails has no idea of what they are doing, a complete mess!

Great Art prices are always fantastic and arrive well packaged. I also find their website a nice shopping experience/easy to navigate. Their service is good, but you do have to be aware when ordering that although the address on their website is a UK address, online orders are shipped from their warehouse in Germany. If I want something fast, I order from Jacksons, but GA have some fabulous prices so for me, its worth the wait

I was going to give a 3 star because of the long delivery time but when I received the items I purchased they were of good quality and very well packed.
However, when I complained to the company about the length of time it was taking to arrive I was told the goods were coming from Germany, this despite a British address shown on their website. I was told that a delivery time of 7 to 10 days is shown on each page but I could not see it shown anywhere. Finally, they have a shop in the UK so I cannot understand why they do not process British orders there to save time, but I received no answer to that.
So, what I would say about this company is if you have the time to wait the quality of their goods are very good.

OK, so the delivery time is quite long and they don't update you regarding your delivery - 7-21 days would probably be a better 'advertisement' for their delivery times. However, when I emailed about this their response was very good.
Aside from this I ordered large and smaller pastelmat sheets and other sundries. Honestly it was so well packed that other companies could take a look at this. It all arrived in pristine condition and was as described. I wiould definitely use again and would recommend - as long as you don't need it urgently!

Avoid, shop elsewhere. I ordered 2 watercolour paper pads on the 22d Dec 2025. They emailed me my invoice on the 30th along with another email saying I will get a dispatch email soon on the same day. It's now 12th January and I've heard nothing and received nothing. I will be contacting my bank for a refund seeing as I'm getting nothing from Greatart

I wish I'd read the reviews before I ordered. Never again.

Not ideal. Great Art are very good in-store but possibly not the best on delivery- my bad, I didn't see the delivery times at the bottom of the page. Orders will take 7-10 days should read may take 7-10 days or longer. As with most European companies, post-Brexit, you need to be aware there are consequences of leaving the EU-like this. So I won't unduly blame GreatArt. However, other companies such as Jacksons must have similar supply chain issues. Jacksons usually dispatch swiftly with good support and tracking. Totally fine to wait but I received only a vague idea when my order will arrive from Great Art.

I spoke with Luke yesterday and placed a large order almost £500 because he is so very helpful and professional with all the product knowledge and service - he was amazing. He gave expert advise on items to purchase and GreatArt is an excellent reliable company for my Art Products. The staff are very kind and friendly and wrap all their postage items superbly for protection and have supportive kindness in supporting any queries. I will continue to shop with them and I do personally highly recommend

My items arrived within the 7 to 10 days shipping, plus a few extra days for processing. The delivery was done by Parcelforce, my items were packaged very well and they arrived in perfect condition. Fantastic customer service with a really fast response time, very friendly and helpful!

They do have a wide range - which prompted me to order as I wanted 3 random things. BUT.
*They charge more per item than most suppliers
*The delivery times are VERY SLOW
*And to add insult to injury you also have to pay postage on any returns.
I will not be using them again.

The wrong size panels were sent to me so I emailed asking for the correct size to be sent. I was willing to keep the incorrect panels because I knew I could use them later but the ones I had ordered are urgent and due to go to a gallery next week. I was also willing to pay for the new ones because of the urgency.

I asked them to send the correct ones via express delivery. They refused and said it would take 7-10 days to get to me and they weren't able to send them faster. This is too late and now I have to re-think what I'm sending to gallery with barely any time.

Awful service!

I have ordered several times before and it is the slowest service with no tracking until the day before they are delivered, sometimes no tracking at all! I usually have to chase to get any information.

If they had compensated me for THEIR MISTAKE, I would have been a happy customer. I wasn't asking for much, just a faster delivery service for their mistake.

They are losing a regular customer.

Sort it out!

So far I would give nil points/stars. Products still not received. (I had to give one star to post this review but I would give 0.)

Confusing and frustrating service.
I’ve ordered 2 items on April 5. Eventually, I’ve received a tracking number and quite a weird website track718 us was showing that my items are coming from China (why? It’s doesn’t list anywhere that would be the case). 1 month later the status simply showed “2025-05-08 11:23:21
Delivered, Left with Individual”. Obviously, I didn’t receive any parcel, nor my neighbour or people at the similar address. No answers from listed emails on my enquiries. Nobody picks up on the listed phone numbers either. I doubt they even exist. I want my items or the refund.

So I placed an order on their Online Website. I ordered eight items, and when I opened my parcel, there were only five of the items I ordered and an item I did not order. On the invoice, it lists all the items that I originally ordered, nothing about a refund for the items that were missing, nor a notice about this item that I did not order being a replacement. The item I did not order was nowhere near close to anything missing from the order, either.

There was no email stating that the items were being replaced nor out of stock. The order is listed as being delivered in full (they say on their website sometimes parcels can be split up), and the only way to contact them is via snail mail/phone.

I shall not be returning to this site!

Ordered a 'field' easel but it was really fiddly to set up so not fit for purpose. Refused free return so had to pay over £11 to return the item. Stock comes from Europe and takes up to 10 days to arrive.
I then ordered an alternative easel which was faulty- canvas holder bent - they agreed a free return and a replacement. However the item was by then in the sale and they refused to replace at the reduced price! I needed the easel urgently otherwise I would have gone elsewhere. I will not be using this awful company again.

yesterday you told me i would receive notification on a delivery slot
this did not happen
you said when i get this slot i have an option then to refuse delivery and return
this did not happen
I have asked for a refund
this has not happened
I have asked for a returns label
not happened

REPLY TO YOU

PLEASE DO NOT LIE
I WAS TOLD WHEN I RECIEVED THE 1 HOUR SLOT I COULD THEN REFUSE THIS DID NOT HAPPEN
GOOD WERE NOT SENT OUT TILL I ASKED TO CANCEL
YOU WAS HOPING I WOULD KEEP THEM? NOT EVEN OPENING IT

It was an order of Lukas 1862 paint tubes that can't find elsewhere and arrived on time. I was concerned when I read the reviews but it's clear that some of them exaggerate and I think it's unfair. The site clearly says 7 to 10 working days. I will certainly trust and buy again.

Order number: G5824618
Order Date: 06/02/2025

My parcel arrived on the 18th and that's less than 10 working days.

I was frankly very concerned after placing my order when I looked on trustpilot. Never expecting to see my order or money again…. How wrong could I be. Admittedly the panpastels I ordered (much cheaper on this site) took two weeks to arrive but it does explain lead time is long. Worth waiting for, good customer service and well packed. Will be ordering from them again. If you’re in a hurry and want to pay a lot more look elsewhere. For me I’ll be patient and pay a lot less. Product was as described.

The prices on GreatArt website were competitive so I placed on order prior the festive break on 19th of December 2024. On 10th of January I dropped customer services an email asking about the status of my parcel to which their responded with explaining that parcels usually take 7-10 business days to arrive. At this stage their website launched a sale offering further savings.
I received the parcel with art supplies on 21st of January 2025 but by this stage I had already ordered a replacement from another store as I was relying on the products to finish a commission piece before the end of January.
Had it been made clear that there are large volumes of orders of extended staff holidays, allowing the shoppers to take the delays into consideration, I would have not made the purchase with the shop. I do not think that delivering a parcel a month after the purchase is a reasonable expectation.

Forget '7 - 10 business days' promise!

Ordered on 30 December. Finally arrived from Germany on 21 January. No tracking information available until 17 January.

At least the oil paints supplied were correct.

FOLLOW UP: Thanks for your feedback. We always appreciate receiving comments... etc.
Perhaps you missed it said Tues. 2 January = dispatched. Do the Math! Still 19 Days wait.

TOO SLOW!