GreatArt Reviews 

I should have read the reviews before ordering from this site. They make a big deal of items arriving within 7 - 10 business days, which is slow but understandable given they ship from Germany. 7 - 10 business days have passed and nothing has arrived. They don't provide tracking information and they don't communicate so it's impossible to know where your order has got to or if it's likely to arrive at some point. Other vendors shipping from the EU have the same delivery delays but provide proper tracking information and customer service so you know what is happening - this just isn't a good company to deal with.

Weeks of waiting for products.
No update whatsoever until I made a huge fuss.
Ludicrously over packaged, pint brushes wrapped in enormous ammounts of plastic.
Worst of all they steal your data despite it being uillegal and then they sell it on.
Great Art masks as a British Company but it absolutely isnt.In short they are lying to you.
Will not give them money - will support UK Art shops from now on. As to those bothering to review scrabbling for positives, its these constant lowering of standards that ensure companies give bad service and sell shoddy products.

Looking at previous reviews GreatArt provokes polarised opinions. My experience was overall positive.
They sold items that I was struggling to source anywhere else. They delivered in line with expectations I.e. on the 10th business day. Their sales person at the store was very polite when I phoned for an update on delivery. I received a tracking update once I made a request by email. So overall GreatArt met my expectations.

As mentioned by others they aren’t the fastest suppliers so it would help GreatArt’s service perception if they proactively provided delivery updates.

I ordered a couple of oil sticks and was charged £6.95 for postage. When I commented that this was excessive I was told that it was a system error and was refunded the shipping charge. The order took nearly two weeks to arrive which is much slower than competitors. I subsequently needed to return the item and telephoned to notify the seller and was given instructions. A week or so later I emailed them when I hadn't received a refund and was told that they hadn't received the return and asked for proof. I provided a tracking number which showed the item had already been delivered to their address two days prior. The refund I subsequently received should have been £20.65 but for some unexplained reason I only received £13.70. Overall a poor experience and I don't think I will be shopping here again.

Unfortunately this company has had some bad reviews but I found out someone has cloned their sight and been taking money, I know this as it happened to me. I emailed the REAL GreatArt.co.uk who were amazing and very helpful. I had paid by PayPal so got my money back from the person from the cloned site and re-ordered from the REAL GreatArt.co.uk.
They are such a helpful company i wouldn't hesitate buying from them again. From order to delivery takes a little longer than some shops but I knew this and was well worth the wait.
When order arrived it was packed extremely well and my sense bags were wrapped in tissue paper.
I want to thank them very much and hope the person who is ruining their reputation is soon stopped
A well deserved 5 stars
Caroline

I'm sorry to be yet another reviewer complaining about delivery times. They acknowledge the order but then complete radio silence until the parcel arrives three or four weeks later. If they don't have one or more of the items in stock they should show this on the website and revise delivery dates accordingly. It's a real shame because they have some good products and prices. In this day and age customers deserve better, and hiding behind T&C's is frankly the refuge of last resort.

Great art but not so great service. I have placed an order which is past the delivery window and there is zero contact from their customer service despite sending emails asking for updates and tracking ref. It's beyond believe their shipping service is stuck in 90s. I can only say I wish I read reviews here before placing order. At this point I don't even know if I receive my order at all. Advertising that you deliver 7-10 days where clearly you don't judging by your customers experience is simply a scam and it requires reporting to regulatory body. At least be honest and state that order usually takes up to a month or longer to arrive.

Wish I'd read the reviews, didn't realise it was coming from Germany. Shockingly bad service, don't bother to give you tracking until you complain, and charging £6.95 for a large letter type package that they expect you to wait weeks for is outrageous. It remains to be seen if the product is any good, at this point it seems irrelevant given how bad the rest of the experience is.

10 working days and my order still nowhere to be seen ! I may as well drive 4h to London 30 times and back and it would still be much faster then this
Absolute joke !

there were mixed reviews, but not all bad so I ordered, big mistake, no item arrived, got hold of person on phone said he would email me when goods dispatched, no email, now only engaged tone when I ring, do not order from these people, No answer to my email either.

I'm trying to get through to Customer Services to check on an order. I'm getting a constant engaged tone. What kind of organisation is this that can't competently service a phone system? The products that this company sells are good but the delivery service is bad beyond belief.

They charge exorbitant delivery prices and take over two weeks to fulfil orders. I am still waiting for my order. DO NOT USE THIS COMPANY!

I placed an order on 26/8 and nothing had been received by 9/9.
I tried many time for an hour to contact their sales/ customer relations team but every time I called I had the engaged signal.
They have a good web site and the prices are reasonable.
Their delivery in this day and age is significantly below what one has come to expect.
Not being able to speak to anyone rubs salt into the wound.

This company is a waste of time. I wish I'd checked Trustpilot before placing an order. My order did not turn up within the time I was told and when I asked for tracking details they kept giving me excuses. I then phoned the company and was told the item I purchased had not cleared customs and the item was not even in the country when I placed the order. I've asked for a full refund, who knows if I'll get the money back.

I ordered a small selection of paints on 15th August and they still haven't arrived. The shipping time is ridiculous and expensive and certainly not worth what discounted price you pay for the materials. I would say don't bother using this mail order company, I won't be again.

Gone over the delivery window and still no tracking or contact back despite emailing and trying without success to call the company. I will not use again as it shouldn’t take this long!! No other company does! Just had to reorder a canvas that I need to start my painting and had to pay for next day so out of pocket now on this commission

Order Number G5506365

Your reply is fuelled by more lies. The tracking was ONLY provided after I wrote a review. Your reply said its with the courier, which is another lie as its still showing as being with you and NOT the courier. It would be nice if you actually took accountability rather than lie to make yourself look better. Here is a copy of our reply "Your order has arrived with Yodel the local level courier responsible for delivery, please find your tracking below" When you click the link it says "My parcel's journey

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22/08/24
00:00
We're expecting your parcel from your sender. We will provide updates here once we receive it" I placed the order on the 12th - therefore according to your website it should arrive within 10 business days making it arriving today NOT 27th as you state. If I was the only one with delivery issues, id take that, but just look at your reviews

Delivery communication and not given tracking information until I pressed via email, all you people need to realise that 7-10 WORKING days means at least 2 weeks, the orders come from Germany Gerstaecker warehouse, there reveiws are no better, and I'm sorry to say DHL international deliveries is not good at all, I'm still in my day limit for delivery but not helpful when website cannot be trusted, go to shop in London may be okay for some but from what I've seen not good site... never order again

It's been almost four weeks since I placed my order, and I still haven't received my item. Many of my emails have been ignored, and when I have received a response the tone has struck me as sarcastic, disingenuous even. There has been no extension of any kind of goodwill, and no effort made to retain me as a customer.

Based on other reviews, it seems it's not just me; this company doesn't seem to care very much about their customers. I won't be using them again, and urge others to support any one of the numerous art suppliers out there trying to make their businesses work and who actually value their customers.

I'd give minus points if I could.

For now they get 1*. Ordered 4 canvases 2 weeks ago (and they’d best arrive as 1 package, unlike other peoples’ orders…). Read the reviews here so thought I’d best chase my order pre-emptively. No reply to my e-mail for 4 days. Who knows when this order will arrive. Depending on when they arrive and the customer service I *might* receive eventually, depends on what I adjust this review to. Other reviews saying a month for delivery: I’m not surprised. I will continue to leave negative reviews if the service continues to be this terrible. I’m also not surprised that they don’t have a way to leave a review on their website… They’d be mauled by online customers.

EDIT: 1 week after leaving this review, and after e-mailing twice, I received 2 e-mail replies. The 1st was apologising for the delay and the 2nd was to confirm that my parcel is now with YODEL (as if things couldn’t get any worse, they use Yodel…)

I asked in both of my e-mails if my parcel is coming from overseas. Both times it went unanswered. I can only assume it is. Not like that’s a bad thing, most things do nowadays, but confirmation would have been nice. Let’s see which bin Yodel try to cram my canvases in now! :)

So far, 3 weeks after ordering, no canvases. Buyer beware of delivery times, plan ahead!

I will update in 2028, when my canvases should have arrived. :)