Great value travel insurance and far cheaper than any other quotes that I got. Would 100% recommend and will definitely be using this company again. Very pleased!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the whole experience easy to manage, once purchased I found all policy details easily and detailed, including what I was covered for and what was not covered. I feel overall the cost of cover... See more
Company replied
The quote was very competitive and my documents were here in seconds. I have more than enough cover for my needs which makes me very happy and gives me peace of mind for my forthcoming travels.
Company replied
Very easy to get a quote . Before adhering to the policy i have asked the customer service the suitability of the insurance to my needs . Very quick answer . Very good price for single trip cover
Company replied
Company details
Written by the company
GreatCover.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At GreatCover.com, you can choose between Multi-Trip, Single Trip or Backpacker policies and customise them by adding one or more optional cover, including Winter Sports, Travel Disruption and Excess Waiver.
Contact info
(IRE) Suite 11, Fifth Floor, No. 2 Stemple Exchange, Blanchardstown Corporate Park D15 E4FN, Ireland | (UK) 1, Neptune Court Vanguard Way, Cardiff, CF24 5PJ , United Kingdom
- (IRE) 0818 286 528 | (UK) 0333 355 0255
- info@greatcover.com
- greatcover.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy
April 20, 2026
Reply from GreatCover.com
Dear Mrs Walker,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Frustrating, poor communication and process ed
This policy auto renewed, I just had a claim from a skiing accident, one month before it run out and I am still waiting for it to be settled.
It auto renewed, and I contacted them to let them know that I needed to update my medical conditions before it extended into another annual and also to remove winter spots from the policy.
No one contacted me about this. I have tried several times to get onto their portal which will not allow me to go on and irrespective of putting correct information such as passwords and the memorable information it still says information incorrect. This has been reported several times and I’ve had several requests for help and nobody has helped me.
Very poor service constantly having to chase. As of writing this I’m still waiting for them to come back so I can speak to somebody about updating my medical records and changing my cover yet because they have taken the money out automatically. It does not appear as they are bothered. Would not recommend.
April 20, 2026
Reply from GreatCover.com
Dear Gaynor,
We’re very sorry for the inconvenience you’ve experienced and how difficult it has been trying to get through to us. We understand how frustrating this situation has been, especially while waiting for updates on your claim and renewal.
We have recently been dealing with a backlog of emails, and our phone lines have been extremely busy, which has unfortunately caused delays. Please be assured that we are working hard to get fully up to date and assist every customer as quickly as possible.
After reviewing your policy, I can see that you contacted us on 23/04/2026. Your winter sports cover has now been removed, and the refund of wintersports has been issued. I can also confirm that the medical cover you requested was reviewed, but the additional premium was declined.
We have also sent you an email with full details.
If there is anything more we can help you with, please don’t hesitate to get in touch. We’re here to support you.
Kind regards,
Rahul
So easy to set up fantastic value &…
So easy to set up fantastic value & fabulous cover prices highly recommend
April 20, 2026
Reply from GreatCover.com
Dear Suzy,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Easy transaction.
April 18, 2026
Reply from GreatCover.com
Dear Mike,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Poor service
I was never sent an email with my policy documents. All I ever recieved was a review page asking me to grade your service back in February when I paid the insurance. Even now after spending considerable time to trace your company, I am still trying to access the documents 1 day before I go on holiday. I certainly would not consider giving you more than 1 star for your performance so far.
February 18, 2026
Reply from GreatCover.com
Dear Allan,
Thank you for your review. I’ve checked your policy and can confirm that on 20/04/2026 we sent several confirmation emails containing your documents. We’re sorry if these didn’t reach you as expected.
To make things easier, we’ve also sent you an email just now and attached the PDF copy of your Validation Certificate so you can access it straight away.
If you need any further help, we’re here to support you.
Kind regards,
Rahul
Absolutely dreadful customer service
Absolutely pathetic.
I got a renewal quote which I did not want to accept in march. I attempted to cancel the auto renewal on the website and could find no way to do this, even though their own email says that there is.
I have repeatedly emailed great cover over the last 4 weeks with no reply and received an email yesterday saying they would be taking the direct debit shortly, regardless of my repeated attempts to cancel it.
I have also repeatedly attempted to call them. However you get an automated service asking you to press a number on your keypad, which does not work, and after the 3rd attempt hangs up on you.
Absolutely woeful customer services, I would never recommend anyone use great cover id you expect any basic level of service or even a basic reply to your emails.
April 20, 2026
Unprompted review
Reply from GreatCover.com
Dear Colin,
Thank you for your review, and I’m very sorry to hear about the difficulties you’ve experienced.
We have attempted to call you today to discuss this further, but it appears there may have been an issue with the connection and we were unable to get through. We have also sent you an email with further information and support.
I can confirm that the auto‑renewal on your policy was turned off on 20/04/2026, so no further payments will be taken.
We sincerely apologise for the inconvenience and frustration this situation has caused. If there is anything else we can help you with, please feel free to reply to our email or contact us and we will be happy to assist.
Kind regards,
Rahul
Very easy to use the website
Very easy to use the website. Quick response with documents. Straight forward to open an account
April 19, 2026
Reply from GreatCover.com
Dear Kathleen,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Quick and easy to sort out.
April 19, 2026
Reply from GreatCover.com
Dear Ann,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Reply from GreatCover.com
Dear Malcolm,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Reply from GreatCover.com
Dear Jason,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Easy applying.
April 18, 2026
Reply from GreatCover.com
Dear Thomas,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Do not use this company!
This company took off a payment for the following years policy before this years policy had ended even though I did not confirm if I was renewing or not which I wasn’t as I was no longer travelling out with Europe. Also I had not been informed if new policy cost which was £54.17 more than last years which I would not have accepted. I’m extremely concerned by this company’s policy of taking money from people without their approval and before their current policy runs out!
I was then told it would take 3-5 working days to refund the money they’d taken without my approval. 🤬
April 17, 2026
Reply from GreatCover.com
Dear Elaine,
Thank you for your review, and I’m very sorry for the inconvenience and frustration this situation has caused.
I’ve checked our system and can confirm that your policy was successfully cancelled on 17/04/2026, and the refund has been issued. Please allow 3–5 working days for the funds to appear back in your account, depending on your bank’s processing times.
Regarding the increase in premium, prices can change each year as underwriting criteria and rates are updated. These adjustments are set by our underwriters and can affect the cost of renewal, even when no changes have been made to the policy.
If there’s anything more we can help you with, please let us know we’re here to support you.
Kind regards,
Rahul
I am confused as I am told to put all…
I am confused as I am told to put all countries I am visiting put them in and it does not register put one in and I can purchase my cover perhaps somebody can contact me 07900273822
April 13, 2026
Reply from GreatCover.com
Dear Terence,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Reply from GreatCover.com
Dear Jennie,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Great service very easy to sort
April 17, 2026
Reply from GreatCover.com
Dear Louise,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
I cannot login due to using your…
I cannot login due to using your password and it doesn't recognise me.
April 17, 2026
Reply from GreatCover.com
Dear Olivia,
We’re very sorry to hear that you’ve been unable to log in, we understand how frustrating this must be.
To access your online account, you will first need to register on our portal, even if you already have a policy with us. Once registration is completed, you’ll be able to log in normally and view all your documents.
We have also sent you a separate email with your policy documents attached, so you can access them straight away without needing to log in.
Kind regards,
Rahul
Reply from GreatCover.com
Dear Andrew,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Good service and good value
April 17, 2026
Reply from GreatCover.com
Dear Ed,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Reply from GreatCover.com
Dear Sandra,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Since the 1st of April I've been fobbed…
Since the 1st of April I've been fobbed off after they received payment. Nearly a month, no proof of insurance, no documents. 3 emails in and they're saying"too busy" contacting my bank on a fraudulent experience. PLEASE chose another insurance group.
April 1, 2026
Reply from GreatCover.com
Dear Drew,
Thank you for your review, and I’m very sorry for the inconvenience and delay you’ve experienced in receiving your documents.
I’ve now checked your policy and can confirm that we have sent you a separate email with your insurance documents attached as a PDF. Please check your inbox (and spam/junk folder just in case) so you can access them straight away.
We understand how frustrating this situation has been, and we appreciate your patience while we resolved it. If there is anything else you need or if you require further assistance, please let us know, we’re here to help.
Kind regards,
Rahul
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.