Massively upset about your organization. The tour was such a disaster, I left the party after the second day. I gave a full report to the Tour Manager who I gave permission to forward to Head Office. I have heard nothing since. I would appreciate a reply so I can make a formal complaint.
Reply from Great Rail Journeys
Dear Mr Ross,
Thank you for your review.
I am sorry to hear that you did not continue with the tour. We do have a detailed complaints procedure in place where we investigate any comments fully and provide a personalised response. We do ask that you contact us directly at customerrelationsteam@greatrail.com and we'd be happy to look into this further for you.
Sophie.
