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Brand: Great Rail Journeys
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Excellent touring sites. Appreciated the organizational efforts of Sara, our tour manager. The Albula and Julier Hotel in Tiefencastel was our stay for 5 nights. Excellent surroundings and rooms are above average in size. Only suggestion is to improve the lighting in the rooms. The same three wines were served at each dinner. They definitely were sub-par.
Reply from Great Rail Journeys
Hi Ken,
Thank you for your review.
I'm glad to hear that you enjoyed your excursions into the Alps and found Sara to be a well-organized tour manager. I appreciate your feedback on the accommodation and wine, I will forward this on to our Product Team.
I do hope that we can welcome you on holiday with us again soon!
Best wishes,
Richard
Excellent over all Lovely hotels and all made special by the guide Ruth The scenery and routes were well planned
Reply from Great Rail Journeys
Hi David,
Thank you for your review.
I'm delighted to hear that you enjoyed your holiday to Switzerland, the scenery is absolutely incredible!
We hope that we can welcome you on tour with us again soon.
Best wishes,
Richard
Absolutely fantastic experience we thoughraly enjoyed it and our tour manager Ruth Owen was lovely so helpful and kind.I have actually left a review just after we got back.
Reply from Great Rail Journeys
Hi Derek,
Thank you for your review.
I'm delighted to hear that you had such a fantastic holiday and found Ruth to be such a brilliant tour manager!
We hope to welcome you on tour with us again soon.
Best wishes,
Richard
Absolutely loved it thank you
Reply from Great Rail Journeys
Hi Mrs Giles,
Thank you for your review.
The scenery looks absolutely incredible over in Switzerland! I'm glad that you had a lovely time on tour with us.
Best wishes,
Richard
Fantastic experience, with stunning views
Reply from Great Rail Journeys
Hi Ann,
Thank you for your review.
I'm delighted to hear that this was such a fantastic experience and that the Alpine scenery did not disappoint.
We certainly hope to welcome you on tour again soon!
Best wishes,
Richard
To much time spent to & from stations on the way there & back from London.
Reply from Great Rail Journeys
Hi Marcus,
Thank you for your review.
I'm sorry to hear that you felt there was too much travelling involved, though I do hope that you enjoy your holiday.
Best wishes,
Richard
Very good holiday and well looked after by our tour guide Lots to see and do
Reply from Great Rail Journeys
Hi Tracey,
Thank you for your review.
I'm delighted to hear that you felt so well looked after on your All Inclusive Glacier Express tour!
Best wishes,
Richard
Our guide Ruth was the best you you could get .. calm , assured and very informative
Reply from Great Rail Journeys
Hi Nicholas,
Thank you for your review.
I'm delighted to hear that Ruth was such a brilliant tour manager for your Glacier Express trip.
Best wishes,
Richard
Size of party far to big, need to see the actual itinerary before you book the one you get when you arrive ,cases up and down stairs on train
Reply from Great Rail Journeys
Hi Lorraine,
Thank you for your review.
I'm sorry to hear that you felt the size of the group was too big and that you felt the itinerary wasn't what you were expecting. We do strive to make the pre-tour itinerary as clear as possible.
I appreciate that managing your luggage can be difficult, therefore we do offer First Luggage's door to door porterage service which can make this a smoother process.
Best wishes,
Richard
Everything was great , but the food couldn’t do with some improvement .
Reply from Great Rail Journeys
Hi Richard,
Thank you for your review and for posting some beautiful photos of the scenery!
I'm glad you had a great holiday overall, and I will forward your feedback on the food to our Product Team.
Best wishes,
Richard
This isn’t a holiday to contemplate if you’re unfit, or want relaxation, but it is an adventure. Every day starts with a 500m steep hill to the station, and despite spending a great deal of time on trains, you can expect to walk a lot as well. The hotel is comfortable, not luxurious, and the meals mostly well cooked and tasty. You get to visit places like glamorous St Moritz and stunningly beautiful Arosa, but you can’t spend a great deal of time in any of them. The scenery is magnificent and the engineering magic that created the various lines, tunnels and awesome viaducts is fascinating. For me, the highlight was the Bernina Express to Torino in Italy, though it was a pity we arrived there during siesta and had only a couple of hours to explore. Do be aware that you have to move your own suitcase around too, on the outward and homeward legs of the journey, including getting it on and off trains and in between stations. Our holiday manager, Anne-Marie, deserves a special mention, as she was a last minute substitute dropped in with 24 hours’ notice, and was superb.
Reply from Great Rail Journeys
Hi Vikki,
Thank you for your review.
I appreciate you taking the time to leave such valuable feedback for future travellers. I'm glad that you had such an enjoyable Swiss adventure and found the tour to be well led by Anne-Marie at such short notice.
Just for future reference, we do work with First Luggage to provide a door to door porterage service which can be added to your booking for an additional cost to make the journey smoother.
I very much hope that we can have the opportunity to welcome you on tour with us again soon!
Best wishes,
Richard
The tour was first class but it is very full on. Time available at places visited was very optimistic, after the briefing by the tour manager on arrival and the meet up up time for leaving it was reduced by about 30%. The fact that I went down with a heavy cold did not help with climbs up steep streets. Overall it was very interesting and sights were amazing.
Reply from Great Rail Journeys
Hi Mr Miles,
Thank you for your review.
I'm sorry to hear that you developed a cold while on tour, and I hope that you are feeling better. I'm glad that you were still able to enjoy your holiday and that you enjoyed the beautiful Swiss sights! I will relay your feedback on the timings to our Product Team.
Best wishes,
Richard
The bernia was more better but the hole holiday was fantastic
Reply from Great Rail Journeys
Hi Geoffrey,
Thank you for your review.
I'm delighted to hear that you enjoyed your journey on the Bernina Express and had a fantastic holiday overall!
Best wishes,
Richard
Great experience and a well managed tour. Would highly recommend
Reply from Great Rail Journeys
Hi Keith,
Thank you for your review.
I'm glad to hear that you had a great time on your All Inclusive Glacier Express holiday and that you'd highly recommend it!
We hope to welcome you on tour again in the future.
Best wishes,
Richard
our tour manger was very informative & bless she had 40 of us to control , as a group i felt we all really got on well ,it was our 1st train holiday & it wont be our last .thank you again for a fab holiday
Reply from Great Rail Journeys
Hi Denise,
Thank you for your review.
I'm delighted to hear that you had such an informative tour manager, which ensured that your first experience of a Great Rail holiday was a smooth one!
We look forward to welcoming you on tour with us again soon.
Best wishes,
Richard
The rail holiday and the scenery was fantastic but the main hotel we had was isolated with a very limited menu and quite long steep hill to the station to catch the trains.
Reply from Great Rail Journeys
Hi Mr Irving,
Thank you for your review.
I'm glad to hear that your rail excursions and the weather were fantastic, though I'm sorry that you weren't happy with your accommodation on the tour. I will relay this feedback to our Product Team.
Best wishes,
Richard
Fantastic ,always something I’ve wanted todo
Reply from Great Rail Journeys
Hi Elaine,
Thank you for your review.
Beautiful photos! I'm glad to hear that you had a fantastic time in Switzerland.
Best wishes,
Richard
The spectacular Swiss scenery will always sell this tour. But be aware it is a busy and hectic tour, with some long days on trains. If you are mad about trains, it’s for you.You are based at Tiefencastel for 5 days. There is very little to do in the town, it is primarily used for the train station. But there are better and more relaxed ways to see the natural beauty of Switzerland.
Reply from Great Rail Journeys
Hi David,
Thank you for your review.
The Swiss scenery looks absolutely incredible on your photos! I appreciate that this is one of our busier tours, but there are many train journeys to enjoy in the Swiss Alps.
Best wishes,
Richard
Excellent trip in every way.
Reply from Great Rail Journeys
Hi Mike,
Thank you for your review.
I'm glad to hear that this was such an excellent holiday!
Best wishes,
Richard