GRJ All Inclusive Glacier Express

GRJ All Inclusive Glacier Express Reviews

A product’s star rating is calculated as the average of all its reviews.


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29.3K Reviews

4.8

The information on this page is based solely on product reviews written by customers of Great Rail Journeys via Trustpilot.


Product details

Brand: Great Rail Journeys


All reviews


Rated 3 out of 5 stars

Trip itself was good but too much on the trains. Guide very good. The hotel in Switzerland was Ok but the food that was served up was absolutely terrible. It’s just a pity we were so isolated because we would have gone out somewhere else to get food.

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Reply from Great Rail Journeys

Hi Maureen,

Thank you for your review.

I'm disappointed to hear that you weren't happy with the food provided at your hotel, we do strive to provide a positive dining experience for our customers and I'm sorry that you felt that this wasn't the case. Though I appreciate it may not remedy your expe
rience, I will relay your feedback in full to our Product Team.

Best wishes,
Richard

Rated 3 out of 5 stars

It had some really good bits but some disappointing. There was a long journey via Strasbourg with several; rushed changes. The Bernina Express was cramped and uncomfortable. useless for photography. The MAIN hotel was adequate but the menu uninspiring.

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Reply from Great Rail Journeys

Hi Antony,

Thank you for your review.

I'm sorry to hear that you weren't satisfied with your Glacier Express holiday overall. I will relay your feedback on potential areas for improvement to our Product Team.

Best wishes,
Richard

Rated 5 out of 5 stars

A very enjoyable team effort by all my fellow travellers. Very busy and very enjoyable. The food provided one the first night in Strasbourg didn't come up to standard, but the rest of the meals at the main hotel in Tiefencastel and Basel made up for it. Looking forward to my next All Inclusive with GRJ.

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Reply from Great Rail Journeys

Hi Mr Duck,

Thank you for your review.

I'm delighted to hear that you had an enjoyable time on your All Inclusive Glacier Express holiday. I'm glad that you enjoyed delicious food for most of your tour, though I'm sorry that the food you received in Strasbourg wasn't up to the same standard. I wil
l relay your valuable feedback to our Product Team.

We look forward to welcoming you on tour with us again soon!

Best wishes,
Richard

Rated 4 out of 5 stars

What a wonderful holiday. We are familiar with Swiss trains and the Alps, but still found the scenery spectacular. Our travel group was too big, but our leader did a marvellous job of making sure 40 adults caught all the trains. She looked after us so well for the whole week, helped by the fact that we had a very friendly and sociable group. The journeys were tiring some days, due to many changes of trains, but more than made up for by the scenery. I would recommend the luggage transfer service, which our group of 3 took advantage of, and were pleased we had. The hotel was very convenient for the trains, but would have been improved by being in a slightly busier village with more facilities. Although there wasn’t a choice of meals, the food was lovely, making use of local ingredients where possible, and cooked well. Packed lunches were basic but adequate, All in all good value for a trip to Switzerland which is a very expensive country to visit.

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Reply from Great Rail Journeys

Hi Carol.

Thank you for your review.

I'm delighted to hear that your All Inclusive Glacier Express tour was such a wonderful holiday! The scenery in Switzerland is incredible, and I'm glad that this made the train journeys worthwhile. I completely agree that taking advantage of the luggage service
is a good idea due to the number of changes involved.

It is particularly good to hear that the hotel made use of local ingredients which I'm sure gave you a true flavour of the area!

Best wishes,
Richard

Rated 3 out of 5 stars

Itinerary intense, too many trains. 1 tour manager to 40 people not acceptable. Hotel in Switzerland had no leisure areas, eg.no Nice bar with lounging seating. Food okay but too much pork meals. Staff were pleasant but not exceptional. The tour content not acceptable to 70 plus age.

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Reply from Great Rail Journeys

Hi Mr Clark,

Thank you for your review.

I'm sorry to hear that you found your All Inclusive Glacier Express holiday to be too intense. Many of our customers enjoy the number of train journeys involved as the scenery on these journeys is incredible!

Best wishes,
Richard

Rated 4 out of 5 stars

Excellent holiday - such an amazingly beautiful and pristine clean country. Just so much more than I had expected it to be, but the villages and scenery just as I had imagined with pretty churches, cow sheds, houses with flower boxes and cows with bells.

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Reply from Great Rail Journeys

Hi Catherine,

Thank you for your review.

I'm delighted to hear that you had such an enjoyable holiday and that Switzerland went above and beyond your expectations. The scenery there really is incredible!

Best wishes,
Richard

Rated 4 out of 5 stars

Trip advertised as 'All Inclusive' - it isn't! Too much on and off trains carting heavy bags - not too good if you are elderly. Scenery brilliant, Bernina Express and Glacier Express superb, Tour manager John wonderful and definitely the redeeming factor, would have been three stars without him. Hotel for five night stay distinctly average

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Reply from Great Rail Journeys

Hi Christine,

Thank you for your review.

The name 'All Inclusive' for this tour refers to the overall combined elements of the package as all rail, ferry, coach travel, guided tours and excursions, hotels, breakfasts, dinners and flights (if applicable) are included in your tour with us. I do appr
eciate that the wording may be ambiguous to some, however, as detailed on our website isn't all inclusive drinks between this time, but a drinks package, which includes beer, wine and soft drinks between 7pm and 9pm.

I'm sorry that you there was too much carrying bags between trains, we do offer a door to door luggage service through our supplier First Luggage for an additional cost, which is a brilliant service for those who might struggle with their luggage.

It is great to hear that your tour manager made a real difference to your holiday and I will ensure that your kind words are passed on to John.

Best wishes,
Richard

Rated 2 out of 5 stars

This trip was very different from our tour of Scotland with Great Rail Journeys in 2024. We spent too many long days on trains, and we had to move our luggage multiple times on many of those days. The scenery was beautiful, but we learned nothing about the Swiss people and life in Switzerland. Our tour manager was fabulous: organized, enthusiastic and caring.

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Reply from Great Rail Journeys

Hi Bonnie,

Thank you for your review.

I'm sorry that you didn't have a good experience on the trains. We do offer First Luggage which is a door to door porterage service and it is well worth taking advantage of due to the number of train journeys on the tour.

However, it is great to hear that you
enjoyed the Swiss scenery and found yourself in the company of an excellent tour manager.

Best wishes,
Richard

Rated 5 out of 5 stars

The Tour Manager was excellent and very knowledgeable, we had a great time, even though the weather at times was a little fickle. The Hotel and the food were very good.

Rated 5 out of 5 stars

This all inclusive trip was fabulous and extremely good value for money. The hotel, comfortable and well placed for access to the station which was an uphill walk, however, the local bus was timed to, coincide with the trains and some of the group took this option. The trip was made most successful by our excellent tour guide Gordon who went over and above to ensure everything ran smoothly. I can’t recommend this trip highly enough.

Rated 3 out of 5 stars

We found it too long sitting on the train to arrive not enough time to explore then endless return journey

Rated 5 out of 5 stars

Very good holiday, very good tour manager, very nice people, very nice hotels, very tiring for an 80 year old.

Rated 5 out of 5 stars

Wonderful experience. Our week was very full & we experienced truly breathtaking scenery. The trip was very well organised & tailored for everyone's needs. Our guide Gordon was very knowledgeable & did everything in his power to make sure everything went well. Different options on days out were given so you could make up your mind what to do. All three hotels on our trip although all very different were of very good quality & the quality of food was also very good. Wonderful experience.

Rated 5 out of 5 stars

Brilliant tour guide. Well organised and planned. Great way to see the beautiful country.

Rated 5 out of 5 stars

Very beautiful in Switzerland , and lovely company ☺️

Rated 2 out of 5 stars

Scenery is stunning but accommodation and food poor, apart from last night. The company does not use local guides so there is no insight into Swiss life/history/culture. If you want to be herded from one train to another, often using the same line, then the holiday might be for you.

Rated 4 out of 5 stars

Very good service and comfortable transport

Rated 4 out of 5 stars

Very well organised holiday. Great tour manager. 2 days on train coming home very wearing. Hotels were good. Would like to have been told there would be no tea making facilities in room in Tiefencastel.

Rated 4 out of 5 stars

Great experience overall. Trains super, fabulous scenery, weather excellent, brilliant tour guide, Emma Thomas. Loved it!

Rated 4 out of 5 stars

Very nice holiday but the hotel we stayed in was down the bottom of a very steep hill even for able bodied people it was a struggle also the food was very repetitive