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The information on this page is based solely on product reviews written by customers of Great Rail Journeys via Trustpilot.
Brand: Great Rail Journeys
Excellent tour, brilliant tour guide
Reply from Great Rail Journeys
Hi Sue,
Thank you for your review.
I'm delighted to hear that this was such an excellent tour, and that you found that the tour was well led by Alistair.
We hope that we can welcome you on tour with us again soon!
Best wishes,
Richard
Enjoyed a beautiful area of France with a wonderful group and an excellent tour guide.
Reply from Great Rail Journeys
Hi Mr Rippington,
Thank you for your review.
I'm delighted to hear that you enjoyed your holiday to the Dordogne! It really is a beautiful area of France to visit.
I do hope that we can welcome you on tour with us again soon.
Best wishes,
Richard
Well organised nice hotel good guide. What a lovely area to visit.
Reply from Great Rail Journeys
Hi Ann,
Thank you for your review.
I'm glad to hear that you enjoyed visiting such a beautiful area of France! I hope that we can welcome you on tour with us again soon.
Best wishes,
Richard
All we expected
Reply from Great Rail Journeys
Hi Shaaron,
Thank you for your review.
I'm pleased to hear that your holiday met your expectations!
Best wishes,
Richard
Superb trip to the Dordogne area of France. Action packed itinerary, staying in a picturesque town in a comfortable family run hotel, with traditional French food in their restaurant. October was a good time to go because of the changing colours. Would recommend.
Reply from Great Rail Journeys
Hi Carol,
Thank you for your review.
I'm glad that you picked the perfect time to visit the Dordogne and had such a lovely time! It is great to see that you would recommend the tour. We hope that we can welcome you on another tour in the future.
Best wishes,
Richard
Needs french speaking manager. Trips needed to be less rushed and spaced out over all days. Little thought given to those with mobility problems. Request for twin- needed room not passed on to hotel. Meals were said to be in hotel but were a walk away at local restaurant. Final meal poor quality. Holiday saved by the beauty of the location.
Reply from Great Rail Journeys
Hi Margaret,
Thank you for your review.
I'm sorry to hear that there were elements of your holiday that fell short of your expectations and I will forward your comments to our Product Team to review.
Best wishes,
Richard
A lovely experience the nicest friendliest group of holiday makers I’ve ever travelled with. Hotel management and staff first class. Excursions well planned. Bryan Jones
Reply from Great Rail Journeys
Hi Bryan,
Thank you for your review.
I'm delighted to hear that you had such a wonderful experience on tour with us in France!
We hope that we can welcome you on tour with us again soon.
Best wishes,
Richard
Good location, and excursions,
Reply from Great Rail Journeys
Hi Mr Robinson,
Thank you for your review.
I'm glad to hear that you found Les Eyzies to be a good base and that you enjoyed your excursions!
Best wishes,
Richard
A beautiful part of France, well worth visiting. Itinerary good, including two free days. Very pleasant Manager but I felt that if she had had far more details (and provided sufficient maps in time) at her fingertips I would have derived more from the holiday, including possibly being able to book a ticket to view the local prehistoric cave drawings. The nearest cave was only a short walk up the road. There was no availability for my free days. The hotel was really nice and the owners very friendly, but I had not expected to have to walk to a local restaurant for my evening meal. Journeys there and back, Sue had our safety as paramount which I appreciated. Eurostar terminal at the Paris end was pretty chaotic and very crowded for early Autumn. ALSO, my suitcase was really dirty on arrival and I am still waiting for your luggage travel people to get in touch re resolving the matter, So, many good points but three stars out of five from me.
Reply from Great Rail Journeys
Hi Carole,
Thank you for your review.
I'm glad to hear that you found the Dordogne to be such a beautiful place to visit, and I'm pleased that you were happy with the itinerary. I appreciate that you wish you'd been able to further maximise your free days and we will endeavour to provide more detailed suggestions in the future.
If you'd like me to reach out to First Luggage personally for you, please email greatrailjourneys@greatrail.com with more details.
Best wishes,
Richard
Excellent tour the hotel was quiet and peaceful in a beautiful village.
Reply from Great Rail Journeys
Hi Miss Bickerton,
Thank you for your review.
I'm glad to hear that you enjoyed the beautiful setting of Les Eyzies for your Charming Dordogne holiday!
Best wishes,
Richard
We had a very good tour manager. The hotel was good and the staff friendly for the level of trip. The excursions were interesting - though there seemed little time for each, but that is probably the nature of the particular type of holiday. The journey to and from our destination was challenging, however, 2 trains and 2 coaches, with all the transfer of luggage involved.
Reply from Great Rail Journeys
Hi there,
Thank you for your review.
I'm glad to hear that you enjoyed your visit to the Dordogne and enjoyed good hospitality at your hotel!
In terms of managing your luggage, I do appreciate that this can be difficult when there is rail changes involved. Therefore, we offer First Luggage which is a door to door porterage service which can be purchased prior to your departure to ensure a smoother journey.
Best wishes,
Richard
I think the details about the journey are slightly misleading, although we had two rail journey to get to the hotel but we also had two quite lengthy coach journeys before arriving at the hotel which I don’t remember being included in the description. The hotel was nice and the trips all good but we did find food choices a bit limiting especially when trying to get items for a packed lunch for the journey home. However, beautiful area and a nice group of people.
Reply from Great Rail Journeys
Hi Marion,
Thank you for your review.
I'm glad to hear you enjoyed your visit to the Dordogne overall, and had some enjoyable excursions. The architecture and scenery from your photos looks incredible.
It is disappointing to hear that you felt that there was a lack of food options, and that the journey down to the South of France was longer than anticipated. Your itinerary does state that there is two rail journeys and a coach journey to reach the Dordogne, though I do appreciate that this may have taken longer than expected.
Best wishes,
Richard
A 7 days vacation, 2 days travelling, 2 1/2 days free time so in reality only a 2 1/2 day organised holiday. Decent hotel but has no restaurant so a 10/15 minute every evening for dinner. Les Eyzies is a sleepy town with very little going on.
Reply from Great Rail Journeys
Hi Christopher,
Thank you for your review.
It is good to see that had a good stay at your hotel. I do hope you enjoyed your excursions on this tour.
Best wishes,
Richard
I spent the whole week emailing with a query and complaint about my room within 15 minutes of arriving. I received no assistance from anyone. I continued to email on my return, I must have sent about 12 emails. I had a call from GRJ which was also unhelpful. Apparently it was 'my fault'. GrJ don't seem to understand Customer Service. I will be adding my negative review about this experience and negative customer comments other members of the group made. I previously emailed my photos to GRJ during the holiday Booking 2577276
Interesting museums in les eyzes, and Michelin restaurant. Visited Chateau and Surlat market, boat ride on the dordogne.
Too much coach travel and group too big
Not as good as other Great Rail Journeys. BUT that might have been us, as I would put the Value much higher! Maybe next time, we will check more carefully on the type of hotel (this was 3* without an evening restaurant), which was not as good as we would like. Restaurant evening meal food choices were very limited (no choice!). The area is GREAT - its a pity we didn't make more of it.
Lovely area and villages to visit. A bit unfortunate with the weather. Hotel and staff were lovely. Good food and wine
Very enjoyable lovely place.hotel very good. Places visited very interesting
The Hotel Les Roches was great, good linen, fresh towels daily, very good breakfast and owners exceptionally friendly and helpful. Restaurant good but the journey there and back was gruelling due to people using our coach to put luggage leaving us no space. Also there wasn’t a coach Paris south to go to Paris north so Michael had to put us in taxis. He was remarkable in sorting things. No complaints there. Perhaps as mostly elderly make a stop (although I don’t like the place) in Paris then continue as it’s a very long day both ways.
