excellent apart from poor menu choices available for dinner
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Brand: Great Rail Journeys
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Very good, your guide excellent.
Well organised, Buxton guide tour and on coach tour through villages in Peak District is wonderful.
From a wonderful welcome, through stunning scenery with expert tour guides, in a comfortable air conditioned hotel to a fond farewell, we enjoyed it all.
We visited the many areas of the Peak District and all were interesting, enjoyed each trip and our tour guide was excellent at giving extra information about each area. The weather was very hot when out walking but once back in the coach the air conditioning was soothing, as was inside the hotel.
Enjoyable trip and good courier
A very good short break, visiting 2 preserved train lines and also seeing Buxton and Bakewell, famous for Bakewell puddings. Hotel was central for Derby and many pubs nearby.
Disappointing. Rushed through the railway bits. Spent more time on the coach than anything else. Tour guides were excellent though.
Really enjoyed Bakewell and Buxton
Very interesting our guide was excellent Barbara and very knowledgeable
Very enjoyable tour very busy but worth it . Very good hotel with very good food. Very good coach drivers . Coaches are a little dated , no phone charging or wifi.
Young staff at hotel very pleasant & the lifts were very efficient. However the bed in our room was just a normal double one. We have been used to king sixes beds in hotels so I didn't sleep well which detracted a bit from the holiday.
It was a fun trip - we enjoyed the excursions. I think that the hotel could have been a lot better, we had to complain about our room as the bed was so short (we did get an upgrade). Although the upgrade was to what I would expect as a minimum. The food was ok but one night the rice pudding was crunchy which was not good
The food was not good
Well organised. Hotel very friendly with helpful staff. Our Tour Leader, John was good. Visits to Bakewell, Chatsworth and Buxton nice. Guided tour in Buxton interesting. Ecclesbourne heritage rail journey was disappointing due to lack of scenery. Coach trip on final day with a guide was really good but more time in Castleton please.
We really enjoyed our trip to the dales. Interesting and varied activities. Good amount of down time, first class hotel. The breakfasts were great and we enjoyed the evening meals. Our tour rep Joe R was excellent and innovative (the impromptu quiz!).
Tour manager joe was very helpful, would have liked to stop at eyam instead of castleton. Found seats on coach uncomfortable
Good hotel, wonderful scenery and friendly efficient tour manager
I enjoyed it. Quite a lot of coach time (a bit too much for me). Tour chap could have made it easier for a single guest to eat with another single guest. Also he spent a lot of time telling us about his 91 year old Dad and not enough (he didn’t at all) of pointing we were about to go past for example a beautiful viaduct (so most people didn’t even get to see it).
Tour itinerary very good. Tour Manager was fun, well organised and efficient. The downside was the Leonardo hotel: housekeeping was hit or miss but that was a minor compared with appalling food served at dinner. Packeted, pre cooked, frozen food in some instances. Chef didn’t have a clue! . A vegetable stir fry came as a tablespoon of vegetables and a pile of noodles. Likewise a chicken dish was basically 2 small bites of chicken, two pieces of even smaller chorizo and a mound of rice! It was disgraceful to say the least. I could go on: my husband said he couldn’t even tell what he was eating and a Greek salad came absolutely smothered in a thick balsamic glaze. Staff were fabulous and very apologetic but this was not enough and wanted to cook something else and give us free drinks! Despite the concern of the lovely Food and Beverage Manager the hotel is doing reputational damage to your company and the sooner you change the accommodation the better. Last year we stayed with you at the Crowne Plaza in Harrogate and we were perfectly satisfied with the food. Breakfast was fine however!