I purchased from this company via Amazon. I had to return the product as it is an unwanted gift to my son. The refund wasn't forthcoming so I contacted Amazon, who put the blame firmly at the seller'... See more
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We had been looking for a small outdoor quality rug for some time for our patio/barbeque area but no shop we visited ever had the size we wanted. From a internet search we found what we were looking f... See more
I purchased the most lovely Green Decore outdoor rug from B&Q. Sadly, through no fault of my own, it got damaged. I contacted Manish at Green Decore and he got everything put right for me within... See more
Rug was as expected. But had a few marks related to packaging tape. Follow up, to your message, You are willing to offer a discount on my next order, well there will not be a next order, If you cann... See more
Company replied
Contact info
69 High Street, N14 6LD, London, United Kingdom
- 02032398895
- manish@greendecore.co.uk
- greendecore.co.uk
4.5
Excellent
93 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I was sent a dirty rug
I was sent a dirty rug. I contacted customer services and explained that I do not think it's right that I should have to clean the product before being able to use it and how disgusted I was that it arrived in this condition especially for how expensive the product is. I was told this was a once off incident which occured between the manufacturing and packaging process and
that I'd be sent out a replacement. The replacement arrived quickly but it also dirty. I do not expect to order something to then have to clean it due to there being dirt in the manufacturing facility.
June 24, 2024
Reply from Green Decore
Dear Atlanta,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and disappointment you experienced with your recent rug purchases.
It is truly unacceptable that not just one, but two rugs arrived in less-than-perfect condition. We completely understand your frustration and disappointment, especially given the high expectations that come with our products. Please rest assured that this is not reflective of our standards.
We are taking steps to ensure that this does not happen again. Our quality control team has been alerted and is working closely with our manufacturing partners to address this problem and prevent similar occurrences in the future.
We have processed a full refund for your order as a token of our apology. We value your feedback immensely, as it helps us improve our products and services. We are committed to making things right and hope to have the opportunity to regain your trust.
If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. Your satisfaction is our top priority, and we are here to assist you.
Thank you for your understanding and patience.
Warm regards,
Nikhil Gupta
Customer Service
Green Decore
Beautiful rug and fast delivery
Beautiful rug and fast delivery! Very good quality. I wanted a rug which would go with my amber floor light and my mid grey sofa. This rug matches perfectly.
June 10, 2024
A good Company to deal with
This Company did not deliver the correct items but they made a goodwill gesture which compensated for this. We would recommend this Company if you want to purchase the rugs/carpets for your external use.
June 6, 2024
Great customer service
If you phone ( I had a query) they answer straight away and are extremely helpful. I ordered an outdoor mat - really pleased with it and was cheaper to go through the company than order via Amazon. I also got a new customer discount - bonus
May 19, 2024
Good quality product as advertised
Ordering and delivery were very simply and easy. The product was just what we were expecting in size, colour and quality.
May 2, 2024
Good quality item, delivered safely
We had been looking for a small outdoor quality rug for some time for our patio/barbeque area but no shop we visited ever had the size we wanted. From a internet search we found what we were looking for on the Green Decore website. Once the order was placed we were concerned to learn that the item was due to be delivered by Evri, formerly known as Hermes, as we have had bad experiences with them in the past. However on this occasion the delivery was made with no problems.
May 2, 2024
Unprompted review
Great service
An issue with the payment autofill feature meant my order got placed using my old address. I emailed them the same evening and within just a few hours (if that) Nikhil had updated my address and confirmed to me this was done
I can't remember how long delivery took but i believe it was just a day or two. Really impressed all around.
April 15, 2024
Love these rugs 👍
Great website, great products & brilliant service. Love the rubber backing which adds weight & helps retain its shape & position on floor
April 8, 2024
Great product/Great service.
Great product. Great service. Responded to a question straight away. Would definitely buy from again.
March 25, 2024
Very quick delivery and a very lovely…
Very quick delivery and a very lovely product. Looks perfect
Many thanks
David OBrien
March 20, 2024
Drum kit rug
I placed an order for a rug to sit under my son’s drum kit. My rug arrived very quickly and was well packaged. The rug itself is completely true to the online picture. The quality is great and it looks really great too. I Haven’t washed it yet but that’s an added bonus to buying the rug, it can fit in the washing machine. Very happy.
March 19, 2024
Great efficient service
March 18, 2024
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