Greenfrog Entertainments Limited Reviews 

74
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Have incorrectly charged again, not answering phone, voicemail, messages on Facebook and comments. Now deleting comments on posts. Shame. When I used them 6 months ago, lack of comms and I had no i... See more

Rated 5 out of 5 stars

Outstanding service, fantastic communication from prebooking to packing down after the party. The bouncy castle was perfect and the additional soft play and ride ons are a must have. I had so many p... See more

Company replied

Rated 1 out of 5 stars

I’m really disappointed with the service I received. I booked a bouncy castle for my daughter’s 4th birthday party and spent the entire week leading up to the event chasing a confirmation email. I... See more

Rated 5 out of 5 stars

We had a bit of confusion with payment (our side), but they kept the reservation. On delivery day we realised the error, and the bouncing castle was delivered later then expected. However they allow... See more

Company replied

Company details

  1. Bouncy Castle Hire
  2. Children's Party Service
  3. DJ Service
  4. Entertainer
  5. Mobile Disco
  6. Party Equipment Rental Service

Written by the company

🐸 Greenfrog Entertainments in Mansfield brings you an unbeatable selection of bouncy castles, slides, and combo inflatables to make every celebration a memorable one. 🏰 Since 2016, we’ve worked with leading brands, local authorities, and organisations across the East Midlands—earning repeat business thanks to our experienced and friendly team. Areas We Cover 📍 We are based in Mansfield and proudly offer delivery to Mansfield, Mansfield Woodhouse, Sutton in Ashfield, Kirkby in Ashfield, Forest Town, Edwinstowe, Rainworth, Blidworth, Clipstone, Kings Clipstone, Blidworth Bottoms, Shirebrook, Langwith, Nether Langwith, Cuckney, Hucknall, Ravenshead, Papplewick, Newstead, Linby, and Bilsthorpe. 🎉 Top Quality Bouncy Castles We offer a wide range of inflatable bouncy castles, crafted from high-quality, durable materials to guarantee maximum safety and enjoyment. With vibrant colours and exciting themes, our castles are perfect for kids’ parties, School fairs, Community events and Family fun days 🔒 Safety First – Always At Greenfrog, safety is our top priority. Every bouncy castle undergoes maintenance checks to meet the highest UK safety standards, regular safety inspections and thorough cleaning after each use. You can enjoy your event worry-free knowing that we put safety first. 💷 Affordable Prices with No Hidden Fees We believe great entertainment should be accessible and affordable. With Greenfrog, you're getting top-quality inflatables without the inflated cost. ⏱️ Reliable Delivery & Professional Setup From booking to breakdown, we make the process smooth and stress-free. Our friendly team handles it all—so you can focus on having fun. 🌱 Eco-Friendly Entertainment We’re committed to sustainable and eco-conscious practices like minimising plastic and packaging waste, energy-efficient equipment and recycling and responsible disposal methods. Choosing Greenfrog means choosing fun that doesn’t cost the Earth. 👨‍👩‍👧‍👦 A Trusted, Family-Run Business Greenfrog Entertainments is a family-run company with a passion for creating memorable events. We pride ourselves on a personal, responsive service. You’re not just hiring a bouncy castle—you’re joining the Greenfrog family.


Contact info

2.1

Poor

TrustScore 2 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(74)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very clean bouncy castle

Great company. Bouncy castle arrived early, put quickly and worked perfectly all day. Our grandchildren really enjoyed playing on the castle. It was thoroughly cleaned in excellent condition. Would definitely recommend Greenfrog for private hire.

April 11, 2022
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!

Many thanks,
Greenfrog Entertainments

Rated 2 out of 5 stars

Soft play wasn't clean

Ordered the soft play hire. It was delivered when agreed and they contacted me on the morning of the delivery. Everything was delivered that was agreed and the quality of the soft play was good. There weren't enough mats supplied for the surface area the equipment took up but we had our own so not an issue.

The reason for the low rating was that it wasn't clean. After set up my kids played with it and very quickly had dirty hands and clothes. It took me over an hour to clean it myself and from doing this it was clear how dirty it was, the water I used was black by the end.
No other issues. They picked it up on time. When asked if everything was okay via text I mentioned it wasn't that clean but there was no apology or mention of it.

February 22, 2022
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review! We can only apologise that the equipment didn't appear to be our usual high standard.

Please be reassured we take great pride in ensuring our hired products/equipment are clean and sterile for each hire. We have a strict decontamination policy and have procedures in place to comply with IPC.

I hope this isolated incident will not deter or prevent you from booking with us again in the future.

Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Very efficient.

Great service,very reliable and flexible with delivery and setting up.
Used them for a 1 year birthday party.
They delivered before the partybstarted and gave us extra time at the end.
Lots of options for bouncy castles and Great value for money.
Very friendly team.

February 20, 2022
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Used Greenfrog for the first time for…

Used Greenfrog for the first time for my granddaughters birthday they were very prompt listened when I asked if they could set up before the party started, she loved it as it was peppa pig and never really stopped bouncing until the took it away.
Thank you would definitely book again

November 4, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Great service

Great service, we have used this company 2 years in a row now for my boys party and each time great service

September 22, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Absolutely thrilled with this company

Absolutely thrilled with this company, clean efficient friendly team. They even let us have the castle a extra 2 days as it rained on my sons birthday. Can’t fault any element. Will definitely use again and highly recommend

August 24, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Booked Super hero bouncy castle for my…

Booked Super hero bouncy castle for my little boys 4 th Birthday party. Delivery on time and my little boy and his friends loved it.

August 24, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 2 out of 5 stars

Dead bees.

I used this company last minute as was let down last minute by a company we had already booked with,
We hired soft play and ball pool,
Greenfrog was brilliant with timing, & the children really enjoyed it ..BUT… halfway through the party we had to stop all children using the ball pool as we found quite a few dead bees 🐝 inside it, along with chewed up sweets etc from previous parties. ( definitely not from our party as we didn’t have chewy sweets.
Upon greenfrog coming to collect we mentioned it to them who replied with “ you’ll have to ring the company” which we have continued to do so but get no response.
This equipment clearly isn’t cleaned down & the ball pool quite clearly isn’t cleaned out after each party.

August 22, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review! We can only apologise that the equipment didn't appear to be our usual high standard.

Please be reassured we take great pride in ensuring our hired products/equipment are clean and sterile for each hire. We have a strict decontamination policy and have procedures in place to comply with IPC.

I hope this isolated incident will not deter or prevent you from booking with us again in the future.

Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Fabulous service

Fabulous service, would highly recommend! Thank you for everything. Everyone loved the bouncy castle and the team are all lovely and could not do enough to help me thanks again!

August 9, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Well green frog entertainment you have…

Well green frog entertainment you have redeemed yourselves after a disaster few weeks ago we were offered a free hire turned up on time excellent service grandchildren thoroughly enjoyed it thank you very much

July 26, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Hello Mrs Liptrot

Thank you for leaving this review and allowing us to resolve things for you.

I wonder if you’d kindly update or reconsider your initial reviews below. I believe there may also be some additional reviews left from your relatives which of course are not related to your direct booking with Greenfrog.

As we are still growing our online Trust Pilot profile, it would be nice if we could at least remove the non-related scores.

Rated 5 out of 5 stars

Excellent service

Excellent service, great value for money x the main thing the kids loved it, thank you

July 5, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Friendly staff and great service

We had a bit of confusion with payment (our side), but they kept the reservation. On delivery day we realised the error, and the bouncing castle was delivered later then expected. However they allowed us to keep the bouncing castle overnight for no extra charge, which was a nice gesture to say it was our mix up.

Will definitely rent from these again.

July 4, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Bouncing birthday success

Absolutely brilliant day had hiring a bouncy castle - excellent customer service and communication throughout. Only down side was the kids’ tears when it was time to pack it all away 😀
Would definitely recommend.

June 27, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

I had a castle for my little boys 2nd…

I had a castle for my little boys 2nd birthday excellent service, would definitely use again. On time drop off and straight forwards collection.

June 23, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Great people and great service

Great people and great service. I use them again for a party and again they delivered! Again they left the bouncy castle for an extra day with us for no additional cost.
Will definitely use them again.

June 8, 2021
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Excellent service would highly…

Excellent service would highly recommend and will most definitely be using again in the future

September 19, 2020
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Excellent service!!

Excellent service!!!
Everything was on time, Bounce Castle was safe and clean. We will definitely book it again 👍🏻

September 7, 2020
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

We had a bouncy castle last weekend

We had a bouncy castle last weekend, arrived on time, was cleaned and sanitised in front of me. The delivery team rang us when on enroute which was great as we made sure the gate was open. Castle was in great condition, already recommended to friends and family, we will definitely order another one soon, thanks so much

July 31, 2020
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

Rated 5 out of 5 stars

Hired for our Daughters birthday

Hired for our Daughters birthday
Fantastic bouncy castle/slide combo had it overnight
Excellent service very quick and friendly both delivering and collecting
Definitely recommend

July 24, 2020
Unprompted review
Greenfrog Entertainments Limited logo

Reply from Greenfrog Entertainments Limited

Thank you for taking the time to leave us a review!
We hope to see you again soon.
Many thanks,
Greenfrog Entertainments

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look