GreenGreen Store Reviews 

320
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the products, especially laptops, to be in excellent condition, often appearing new or better than described, even for refurbished items. People frequently praised the swift and timely delivery, noting that items arrived well-packaged and as scheduled. Many consumers highlighted the excellent customer service, describing it as helpful, responsive, and providing clear communication, alongside competitive pricing and great value. The company's transparency in product descriptions and grading systems ensured expectations were met or exceeded, fostering strong trust among customers who frequently made repeat purchases and recommendations.

What people talk about most

Product

People report positive experiences with products, often noting that items like laptops and monitors arrive in... See more

Quality

Customers consistently note positive experiences with quality, often describing products as brand new, in... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness and... See more

Price

Consumers find price to be exceptionally reasonable and competitive, often noting it was the best they could... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a grade A laptop just after Xmas arrived sooner than expected. Laptop was excellent value (over £500) cheaper than anywhere else. Quality was perfect it looked new. Description exactly as stat... See more

Company replied

Rated 5 out of 5 stars

Bought a pretty much mint version of a powerful machine needed for future work purposes. Excellent customer service, replied to my questions even on a Sunday, laptop was sent via DPD by Tuesday @ 9.0... See more

Company replied

Rated 5 out of 5 stars

Exceptionally efficient. As a buyer, I was kept informed at every point of the order/delivery process. The laptop was delivered on time & seems to be (it’s not yet commissioned) as good as... See more

Company replied

Rated 5 out of 5 stars

The laptop arrived precisely as advertised, and in its original packaging (it had never been pre-owned/used). I had trouble with the wifi connection and GreenGreen promptly provided me with adv... See more

Company replied


Company details

  1. Computer Store
  2. Used Computer Store

Written by the company

GreenGreen Store is a UK-based online retailer that offers quality refurbished products at reasonable prices. We are focused on providing our customers with great value, quality products & the service to match.


Contact info

4.9

Excellent

TrustScore 5 out of 5

320 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(320)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Very clear what the condition was of the item I was purchasing and good delivery time.

November 28, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Richard,

Thank you for your warm comments. We’re glad to hear you found the item details clear and the delivery prompt.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Outstanding and timely support with…

Outstanding and timely support with personalised technical advice that resolved any issues we had.

December 3, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Kyla,
Thank you for your warm feedback. We’re pleased to hear that our tech support has been helpful.
Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Great reconditioned laptops

This is the second laptop I have purchased and so impressed with the delivery and condition of laptops. Would highly recommend

December 2, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Daniel,
Thank you for your kind words and for choosing us again. We’re glad to know you’re satisfied with the laptops and the delivery.
Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Quality of the both machine and service (so far) is faultless

The machine arrived very quickly even though I had also bought both SSD and RAM upgrades. The machine was not in its original packaging, but very well packaged all-the-same. The machine was clean and, as far as I can see, unblemished. The SSD and OS were expertly prepared and ready to go (my first task being to add a password to the existing admin account, and create a new user for my day-to-day use).
Overall: very happy, even impressed. I would recommend and use them again.

November 25, 2024
Rated 5 out of 5 stars

Great value and service

The product has come and it is like new. It performs well and was promptly delivered.

October 28, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Tom,
Thank you for your feedback. We're pleased to hear you're happy with the product and the delivery.
GreenGreenStore Team

Rated 5 out of 5 stars

Laptop arrived in great condition

Laptop arrived in great condition, ready to go, support was responsive when I need to delay my delivery date. Would definitely recommend if you’re in the market for electronics.

November 15, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Dominic,
Thank you for your feedback & recommendation. We’re glad to hear the laptop arrived in great condition, and that our team was able to assist with your delivery.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Spent £800 on a reconditioned laptop

Spent £800 on a reconditioned laptop, looking around and once I did some research to the company I purchased the laptop. As described and absolutely perfect. Had to wipe the drive and reinstall windows but it’s like brand new as if it came from HP direct.

November 7, 2024
Rated 5 out of 5 stars

Simple to find what I wanted

Simple to find what I wanted. Good desciptions quick delivery

October 29, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Richard,
Thank you for your feedback. We’re pleased to hear you found the online order straightforward and that the descriptions and quick delivery met your expectations.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Just what you wanted at the price you wanted to pay!

Very easy order process, had exactly the laptop I was looking for and at a very sensible price. Delivery was quoted as three days but arrived in less than two. Item very well and neatly packed up with little wasted packaging. Altogether a very pleasureable process and mirrors exactly the same as early last year when I got a high speck laptop for doing Solidworks which is still doing sterling service. Great company don't change anything!!

October 28, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Michael,

Thank you for your kind feedback. We’re so pleased to hear the online order was straightforward and that your laptop arrived quickly and neatly packed. It’s also great to know your previous GreenGreenStore order is still serving you well.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Great condition, well set up, fast delivery.

The laptop was in better condition than the description suggested with very few signs of previous use (it had been graded B). The delivery service was swift and the fact that the laptop came already set up for use, straight out of the box, was great. Very pleased.

ThinkPad 15s Gen 2 with 16GB RAM Upgrade

October 7, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Neil,
Thank you for your warm review! We're glad to hear that the laptop exceeded your expectations and that the delivery was prompt. We appreciate your support and hope you enjoy your purchase.

Kind regards,
GreenGreenStore

Rated 4 out of 5 stars

product wise no complaints

product wise no complaints, very happy with new laptop. Delivery/courier however. I received updated tracking during delivery. But I was dissapointed that I couldn't have it delivered to a safe space or neighbour. It was left outside all day in the rain (it was undamaged) but i was left worried that the parcel would be stolen.

September 30, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Louise,

Thank you for your order with GreenGreenStore and for bringing the DPD delivery issue to our attention. We’re glad to hear you’re happy with your laptop. We can see that the order was dispatched on time, and we always use a fully insured delivery service to ensure our customers' peace of mind.

We sincerely apologize for the delivery experience with DPD in this instance. As a retailer, we’ve disabled both the "leave with neighbor" and "leave in a safe space" options since 2022 to improve parcel delivery safety. For this reason, these options will not be available for future orders.

Upon reviewing your order, it’s clear the driver should not have left your parcel unattended, and we’ve flagged this issue to the DPD delivery depot manager for follow-up with the driver. Our sincere apologies again for this delivery experience.

For our customers, a 1-hour delivery slot is typically provided on the day of delivery. If you're unable to receive the parcel during that time, options such as "redeliver on a different date" or collection from a parcel shop are usually available for added flexibility, which can be arranged before the scheduled delivery.

Thank you again for bringing this to our attention, and we look forward to serving you even better in the future.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Great company

Great company, eager to help with any questions. In my opinion their customer care and value for money is unrivalled.

September 24, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Fred,
Thank you for your warm feedback. We're glad to hear you're pleased with our service and found good value in your purchase. We appreciate your support.

Kind regards,
GreenGreenStore

Rated 5 out of 5 stars

A very good device in better condition…

A very good device in better condition than expectedly

September 24, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Marcus,
Thank you for your feedback. We're glad to hear the device was delivered and that you're happy with it.
Kind regards,
GreenGreenStore

Rated 5 out of 5 stars

Great service

Great service, great communication and love the laptop.

September 2, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Jonathan,
Thank you for your feedback. We're happy to hear you had a great experience and are enjoying the laptop.

Kind regards,
GreenGreenStore

Rated 5 out of 5 stars

Helpful online chat with real person…

Helpful online chat with real person pre-sale. Item arrived as described and on time. Very impressed.

August 27, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Benjamin,
Thank you for your feedback. We're glad the online chat was helpful and that the item arrived as described and on time.

Kind regards,
GreenGreenStore

Rated 5 out of 5 stars

Outstanding in every respect.

After my Threadripper 1950x died, I looked online for a quick replacement. In nominal terms, this is the most expensive computer I have ever bought, the Lenovo P620 Threadripper 3995wx. An absolute bargain price. Unbelievable in fact. I was very relieved when the machine arrived by DPD barely 24 hours after ordering. I have never seen such a well packed parcel in my life. The box was enormous and the packaging was absolutely amazing. I've never seen anything quite like it. But what can I say about the machine itself? Absolutely outstanding. Following the written instructions provided by Green Green I was able to extend the Lenovo onsite warranty immediately and installed my hard-drives and peripherals within the hour without incident. Everything worked correctly upon first boot which is a rarity in itself. An outstanding workstation from what can only be described as an outstanding company. Have no fear when buying from Green Green. Very highly recommended.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

A computer

What I ordered, delivered quicker that expected. What more can you ask for ?

August 12, 2024
GreenGreen Store logo

Reply from GreenGreen Store

Hi Jonathan,
Thank you for your feedback. We're pleased that your order arrived faster than expected and that it met your expectations.
Kind regards,
GreenGreenStore

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