Greenlight Reviews 5,850

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the app easy to use, appreciating its effectiveness in teaching children about finances, goal setting, and responsible spending. Many also highlight the positive impact of the product in helping kids understand savings, giving, and investing, making it a valuable learning tool for money management. However, some people were dissatisfied with customer service, reporting issues with unresolved problems, slow responses, and difficulties communicating with representatives. There were also mentions of problems with payments, including unexpected charges, difficulties with deposits, and concerns about account security.

What people talk about most

Payment

Users describe ambiguous interactions with payment. Many customers report issues like pending transactions,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use for... See more

Customer service

Clients share negative opinions on customer service, with many reporting issues such as unhelpful... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise its ease of use, finding it helpful... See more

Product

Customers generally had positive experiences with the product. Many reviewers found it to be a great learning... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the application very easy to set up and it's an effective way to teach my kids about finances at a younger age. The phone app is easy to use, but I'm on a computer all day and wish I could use... See more

Rated 3 out of 5 stars

I really like this app a lot and the ability to introduce kids to investing and financial education is great. However, it is very expensive - I mean $10 a month can go a long way with investing, The m... See more

Company replied

Rated 5 out of 5 stars

I greatly appreciate this app managing my child's allowance and chores in such a convenient, streamlined way. I love the opportunity for him to earn extra money when he wants something extra. I love h... See more

Company replied

Rated 5 out of 5 stars

Easy app for kids and parents alike. I originally got debit cards for my teens from my local bank but they weren’t able to easily see and monitor their transactions. Greenlight illustrates where and... See more

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

6K reviews

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1-star

Replied to 31% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A great way to teach finances to autistic kids.

It is easy to work with, easy to navigate. My son is autistic, but has found it very easy to understand. I have seen other offers for apps or debit cards to teach financial lessons, but Greenlight is the best.

May 22, 2025
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Reply from Greenlight

Thank you for sharing your experience with us, Donna!

Rated 5 out of 5 stars

Grandma love

I am able to provide money for my grand children, no matter where they are. It’s very convenient and I can monitor their spending and where they are spending.

April 2, 2025
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Reply from Greenlight

Thank you for sharing this with us!

Rated 1 out of 5 stars

I found a debit card in an elementary…

I found a debit card in an elementary school playground. It took 13 minutes of me talking to the auto attendant to actually get an agent to report this lost card. I think someone with less patience would never be a good Samaritan and report it and possibly try to use it. I know this is the world we live in but this type of debit card for students should be much easier of a navigation to get an actual agent to report a lost card if you are not a green card member.

May 30, 2025
Unprompted review
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Reply from Greenlight

Thank you for sharing this with us, Jacqueline. We are always working to improve our Greenlight experience and will be sure to pass your feedback along to the team.

Rated 5 out of 5 stars

Great

I am glad I got my child a card. Easy transactions.

May 17, 2025
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Reply from Greenlight

Thank you for sharing this with us, Marci!

Rated 1 out of 5 stars

Another fraud charge on the card

This is the second card I have received for my child from Greenlight due to unauthorized charges on my account. The first incident occurred at 2 a.m. on a weeknight. Initially, Greenlight approved my fraud claim and reversed the charge, but later denied it after I received a new card, asserting that my child had made the transaction and took the money that was rightfully mine.

About two months later, after I received the new card, another unauthorized transaction occurred. This time, it was for paying a bill. That's right—a bill! Apparently, my young teen has bills to pay. Fortunately, the transaction was denied due to insufficient funds. Unfortunately, if the card had enough funds, the transaction would have gone through, and I would be fighting with the fraud department yet again over another unauthorized charge.

What is happening with the security on your cards? Please improve it.

May 28, 2025
Unprompted review
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Reply from Greenlight

We pride ourselves in providing a safe and easy-to-use product to help families manage their finances. We're sorry about the experience you had with Greenlight and we'd like to make this right. A Greenlight team member will be in touch with you shortly.

Rated 2 out of 5 stars

i didn't realize there was a monthly…

i didn't realize there was a monthly fee up front

May 10, 2025
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Reply from Greenlight

Hello! You can sign up for Greenlight risk-free.


If Greenlight isn’t a fit for your family, request to close your account on or before the day immediately preceding your first Monthly Billing Date, and we’ll refund your first month’s fee.

Your first monthly fee is charged 7 days after registration. Your second monthly fee is charged one month after you sign up, and every subsequent one is charged on the same day each month, based on when you signed up (unless you sign up on a 29th, 30th or 31st - in that case, you will be charged on the 1st of each month).

Rated 1 out of 5 stars

This company is a scam!!

This company is a scam!!!
my child's cards have yet to be taken off hold by the company. I have called multiple times, sent messages and texts, no response.

May 26, 2025
Unprompted review
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Reply from Greenlight

We’re sorry to hear about your experience, Jerry. To protect the security of our customers, please reach out to us at (888)483-2645 with any questions or concerns, and we will be happy to look into this for you.

Rated 5 out of 5 stars

Greenlight is so easy!

Greenlight has made allowances and keeping track of chores so easy! I love that my kid has to do all the chores and check his tasks off before he gets paid.

May 14, 2025
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Reply from Greenlight

Thanks for taking the time to share this with us, Niki.

Rated 5 out of 5 stars

5 stars

It's great experience for parents and kids to learn about how to save money plus earn money too by working for it

May 13, 2025
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Reply from Greenlight

Thank you for taking the time to share this with us, Tamikeo!

Rated 2 out of 5 stars

Great if you don't need your money

2 and getting worse as it goes. GL was amazing at first. I was able to trust that money transferred in would be be available for my children, I could watch where money was spent for safety, and my kids loved the learning features. Recently they decided to change things to be more "dynamic" as they put it. Turns out that means that they can cha ge their policies without telling you and hold your money for DAYS when you intiate a transfer. Now my money is not in my bank, or my kid's GL and he is on a trip with a group. I have sent countless emails only to be met with AI base communication, and apathy. Still didn't get my money.

May 20, 2025
Unprompted review
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Reply from Greenlight

Thank you for sharing this with us, Jessica. We're sorry about the experience you had with Greenlight and we'd like to look into this for you. A Greenlight team member will be in touch with you shortly.

Rated 1 out of 5 stars

he idea of teaching a child financial…

he idea of teaching a child financial responsibility early on was initially appealing, but this 'kid's credit card' has been a negative experience. The fees are excessive, with charges for everything – monthly fees, late fees, and even card reloading. These fees may be designed to take advantage of parents, raising questions about the company's commitment to financial education versus profit.
The advertised parental controls are unreliable. The card was maxed out on in-app purchases and video games, despite set limits. The app's interface is also difficult to navigate.
Customer service is unavailable. Attempts to resolve a billing error have been unsuccessful for weeks, with long wait times and generic email responses. This lack of support suggests a disregard for customers, particularly parents managing family finances.
For those seeking to teach children about money, there are better alternatives than this credit card. This company may be taking advantage of parents' good intentions. It is best to avoid it, to avoid financial issues and stress!"

April 10, 2025
Unprompted review
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Reply from Greenlight

Thank you for sharing this with us, Lilla Rose. Greenlight is a money and safety app, not a credit card. Parents pay one low monthly fee for their Greenlight plan, with no minimum balances or hidden costs, like transaction and international fees.

We would like to look into this for you, but can’t locate an account connected to your username. Please reach out to us at support@greenlight.com or give us a ring at 888-483-2645 so we can take a look at your account.

Rated 5 out of 5 stars

Greenlight has been a game changer for…

Greenlight has been a game changer for my son! From a kid who didn’t understand the value of a dollar, to a financially responsible tween, thanks to Greenlight. We love it and have a great time setting goals and making investments.

May 10, 2025
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Reply from Greenlight

Thanks for taking the time to share this with us, Stephane.

Rated 5 out of 5 stars

Greenlight has helped our kids…learn how to manage their money

Greenlight has helped our kids understand how to put away money for savings and for giving and also how to invest their money wisely. It also teaches them responsibility, like completing chores, jobs, and how to be good stewards of money.

May 17, 2025
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Reply from Greenlight

Thank you for taking the time to share this with us, LaJan!

Rated 1 out of 5 stars

Greenlight have to do better job…

Greenlight have to do better job forreal 7-10 days pass no debit card arrive then I pay for expedit card it came and it still was giving me problems smh and on top of it I add funds in my son account he can’t use it until 4th day so why it say instantly if you can’t use it just false information feel like nobody cares I just gotta keep waiting cause that’s there rules now I know never again I been really nice about this but greenlight have do better job

May 19, 2025
Unprompted review
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Reply from Greenlight

We're sorry about the experience you had with Greenlight and we'd like to make this right. A Greenlight team member will be in touch with you shortly.

Rated 1 out of 5 stars

Terrible

Terrible, I hate this site, it's confusing, none of the kids have been very successful with the cards. I hate the fees the balance transfer and everything else. I'm trying to cancel it as we speak and it doesn't allow me to send my money back to my card. Complicated!

May 7, 2025
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Reply from Greenlight

We're sorry about the experience you had with Greenlight and we'd like to make this right. A Greenlight team member will be in touch with you shortly.

Rated 5 out of 5 stars

We love Greenlight

We love Greenlight! It’s parent user friendly, kid user friendly and makes earning money and learning about finances fun for my kids. I tell all my friends about it!

May 7, 2025
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Reply from Greenlight

Thank you for taking the time to share this with us!

Rated 1 out of 5 stars

Account was compromised NO REFUND GIVEN

Super disappointed. I got these cards for my sons who were 10 & 12 (now 12 & 14). One of their cards information was compromised, we live in California and I got a $80.21 charge from a subway in Maryland. I called greenlight right away and they said there was nothing they could do unitl the charge was settled. They suspended the card so no further charges could be made. So I contacted them two days later and the were going to investigate the charge. I reached out a couple months later and they said that there was nothing they could do because there was a 60 day timeline that I didn't adhere to. They looked up my account an saw that I called, but that I didn't file the formal request on the APP. Ridiculous we paid $10/month for safety a protections that ended up not existing! BEWARE!!!

March 6, 2025
Unprompted review
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Reply from Greenlight

Thank you for sharing this with us, Jason. We're sorry about the experience you had with Greenlight and we'd like to look into this for you. A Greenlight team member will be in touch with you shortly.

Rated 5 out of 5 stars

Greenlight experience

It has been a great experience with Greenlight, teaching my son money management, and just letting him have freedom to spend his money.

May 3, 2025
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Reply from Greenlight

Thank you for taking the time to share this with us, Jasmine!

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