Green Mountain Grills Reviews 82

Worked great for the first 18 months after that its been nothing but inconsistent smokes. On average 1 out of 4 smokes works without issue, extremely frustrating. Lastly their customer service is almost nonexistent. What was once a deciding factor when choosing a pellet smoker GMG customer service was highly rated has turned into false information and only communicates with its customers through email. My latest issue has been ongoing for several days because GMG will send one email a day.

The igniter is impossible to replace. My broken one can't be removed. I've seen a lot of people on the internet having the same problem. My local dealer said they couldn't help and to contact GMG directly. But their phone support says leave a message and then just hangs up (WITHOUT letting me leave a message)

March 2023 our Green Mountain smoker/grill stopped working called Green Mountain. They diagnosed as control panel sent a control panel out it was way oversized wrong part. I had given them model and serial number with pictures. Called and Green Mountain said unable to get that part was backordered this was 4 months ago. We have asked for a replacement smoker grill or refund if part could not be sent correctly as the smoker grill was under warranty. We keep getting they are going to send part. Meanwhile now at the peak of grilling season we still do not have a working Green Mountain Grill/Smoker. Why have a warranty if product 4 months later is not working? Do not buy as the above is an example of their service.
Ed Griesdorn

my grill keeps tripping the breaker!! I've tried multiply outlets. it might run through the start up procedure, heat to 150 or 180 then the breaker trips. sometime it won't even get through the start up before it trips. so each time you must clean it out by hand and start over. this is extremely frustrating!! BUT the most frustrating is the lack of help from GMG. nothing helpful on gmg support and of course you can't get thru to talk to anyone.
i'm sure this is a simple fix

Bought a brand new Trek grill and the power does not work. I've called support over five times and sent messages with zero response. Stay away and buy a Traeger or something else. Jason Baker, the owner, should be ashamed of himself.

I was given a Daniel Boone for my 60th birthday in September 2020. We used it twice that fall and a few times during the summer of 2021. It was stored inside whenever not in use, including the winters.
Then the problems started. The auger tube broke, requiring a new pin to be engineered to replace as they do not make them anymore.
Then the thermal sensor went - a horrible design.
Then the ignitor went, was replaced and still it's not working. The grill goes through the motions of the startup process yet the fan never kicks on.
I can only assume I'm going to need a fan now.
Note that we haven't used this now for almost 12 months.

Poor quality and poor service. 2 year old Davey Crockett (now the trek). Replaced a warped grease shield, broken control panel, thermal sensor, and now a power issue. GMG support isn’t responding. They don’t have parts either as I’ve been waiting for a control panel for months. I have several other outdoor devices that combined have had fewer issues in 10 years. Terrible company and products.

Update 07/09/24 -
Laughing at GMGs reply. You chose a bad vendor and made a crappy product with crappy parts, the vendor went under, you couldn’t get parts forever, and now you’re acting as if everything is solved? Please. How many people were under warranty and couldn’t utilize their GMG? I couldn’t use mine for what, 8 months? 8 months of warrant gone because of incompetence. No, everything is not and will not be fine. Nobody repeat nobody should ever buy a GMG. Poor parts, poor service, poor company.

These are the things that have gone wrong. starter/replaced, wheel broke/not replaced, and grill is disgusting. About 1/2 has huge rust areas and continues to peel. Their remedy is we should scrape and they will send spray paint. The quality of the product is the worst I have ever seen.

My experience: First off, if you plan to purchase thier products, call their support line. They no longer answer or call you back. I've been a long time loyal gmg customer, I'm on my 4th grill, and I stayed with them because of their live tech support and fair warranty. Until now. They no longer provide live technical support. It's all done via email. TERRIBLE. I called their main competitor, TRGR, and they answered. So disappointed in gmg. Their control boards and gmg mobile apps are so bad. I've owned 4 gmg grills and each one board's needed replacements 1 to 3 times. I recommend purchasing a pellet grill from a company who answers their calls. If not, kiss expensive meats goodbye. My gmg constantly skyrockets in temperature and I've had to go to plan B many times.

I own 2 Green Mountain grills: a ledge I have had for a year and a recently purchased Trek portable. I had a couple of minor issues with the Ledge when I first received it but customer service took care of them immediately. I have used it 1 to 2 times a week since and never had a problem. Pork butts, ribs, tri tip, chicken, brisket have all been cooked successfully.
I bought a Trek recently and although it worked fine the first time I used it, there was something off about the hopper mounting. I contacted GMG and sent a few photos and they had a replacement grill at my house 3 days later. I could not ask for better service.

FIrst I struggled over which grill I should buy. I contemplated over a couple different brands and I chose the Ledge from Green Mountain Grill. I'm very happy to report that I made the right choice. It works beautifully and with a little research I am quite successful at cooking some awesome meals. But then I did have an issue. The igniter quit working. I called customer service and I was amazed that I actually got to talk with a live person, without having to wait on hold for a long time like usually happens now days. I received excellent service. They helped me confirm the igniter was bad, they gave me the information as to how to start the grill manually, and they sent me a new igniter very promptly. The instructions were very clear for how to replace the igniter. Now it works perfectly again. It is nice to work with a company that provides such superior customer service, which unfortunately is all too rare these days.
I have no doubts that I chose correctly when I chose to buy a Green Mountain Grill rather than one of the other brands.

Green mountain grills are built very solid and there customer support is amazing, New Ledge grills are rock solid and preform outstanding.

I paid close to $300 for the Danial Boon portable grill. When it worked I got great BBQ. When it didn’t work I got great customer suport. Two years I have had this grill. I have replaced the control board twice, the fan, the auger, the heating element twice and the thermo probe four times. I want to report that GMG comped most of these parts under warranty. They also sent me brand new grill racks for free. I can not say enough regarding the fantastic customer suport offered by this company.
My family learned early on when I said I was going to be using my smoker that we probably would be ordering out. Like I said, when the grill worked it did great. However three times out of five I had to contact customer suport to get the grill to work. This added two to three hours to my time line. I would go through ALL the trouble shooting processes before I called. I became very adapt at trouble shooting issues. Then would call them when I was out of options. I let go of the use of the thermo food probe, after three new probes that worked every once in a while, I just used my own pocked probe. Using the Wi-Fi mode worked every once in a while as well and went out at the worst times. I over cooked hundreds of dollars of meat. When I first researched this company I believed the grilles were made in America. I was told on my 5th or 10th customer suport call that the grills are made in China, “if it were American made it would have cost a LOT more” he said. Today, two years and many cold nights of not getting my GMG to do it’s part in our family get togethers, I finally bit the bullet and took it to the recycling bin of our local dump. I took a picture of it there, it was a sad moment. But I was tired of not being able to depend on my smoker.

My grill didn't work out of the box! I was sent replacement part, and then another of the same to finally get it working. Then I keep having fires (yes I clean it) and this last one melted the grill body, it was 20 months old and they wouldn't stand behind the warranty!!

Horrible experience with Green Mountain. Bought a brand new unit and turned out to be a dud. I never asked for a refund, just a way to repair it as I'm in Ireland. Customer service just politely bounces you around until you give up. They knew I had no recourse to sue or return since I'm not in the states. For the money I wish I would have bought a Traeger, almost all my friends here in Ireland have one and there has never been a problem. Shame on you GMG, all it would have taken was a circuit board and as you produce your product in China I'm sure it would have cost you nothing, Don't buy a Green Mountain Grill.

PS it only took them two years to respond to this with yet, no help whatsoever.

Have had two grills from GMG, I’ve had a great experience with both. On my older (7 years old or so) Davy Crockett model I eventually had to order some replacement parts. Customer service was great and the replacement parts were reasonably priced.

My grill was not running correctly and not coming up to temperature. I called in to customer service and I was sent to the Wi-Fi department.
They helped me update the grills firmware. And the grill is up and running again. I am back to smoking. Thank you Green Mountain. Great customer service. I am very happy that they were there to help me.

I own 2 GMG grills and I have had nothing but positive experiences with them. I have had to call in and get parts replaced and I actually get to speak to someone, even if I have to leave a message, I get a call back. Always get my issues resolved in a timely manner and customer service is great. The grills make great food and I enjoy the Wi-Fi features as well.

Buying a GMG has been a disaster.
Will work manually but app only worked for a week now nothing.
Customer service have been polite and tried their best but this thing just won’t work!
I see a return in the near future!

I purchased a Daniel Boone Prime smoker and it came with 2 years warranty. I used it a few times the first year and it worked fairly well. I did notice it did not regulate the temp very well, usually 10 degrees hotter than the programmed temperature.
After the first year I tried to update the firmware. This is where the night mare began. After several attempts to update the unit I was finally sent a new control panel. Unfortunately the unit now became totally unpredictable for temperature. Set at 225 the temp would only go to 160 and then after a couple of hours it would go to 335 and higher. More parts arrived and to date I have had 4 new control panels, 4 new power packs, 3 new fans, and one new igniter. I was instructed to take it to a dealer for repairs. They fixed it and it worked well the first time I smoked some jerky. One week later while getting ready to smoke some pork belly, the temp was set at 160 and the unit quit. No power....nothing. The technical support team at GMG have been awesome to deal with. The problem is with management and their representative for Alberta. He has indicated he wants me to take it back to the dealer for more repairs. The technical team and the repair dealer have both indicated they do not know why the unit is not being replaced? I have spent over 200.00 on gas taking this unit to the repair dealer, lost hundreds of dollars on meat which was overcooked with the temp control issue and now the rep wants me to spend another 200.00 on fuel to take it to the repair dealer plus my time. I have several friends who have Traegers and swear by them. I would definitely NOT recommend anyone to buy a GMG as they are mostly made in China and the company does not want to stand behind their product. With the cost of the Daniel Boone Prime, meat loss, fuel and time I am out well over 3000.00 Extremely disappointed in the loss of money and the fact after almost 3 years I still don't have a working smoker.