Green Mountain Grills Reviews 82

DO NOT BUY!! save yourself the grief and it never fails but seems to always happen to not work over a holiday. I have the non wifi version and this thing has been a piece of junk. I have replaced the auger, the thermal sensor, the fan, the meat thermometer probe twice finally said forget it and got a handheld one, the heat shield as it warped so bad wouldn't fit right,the stainless steel lid as it warped, the low pellet sensor, the igniter 5 times YES 5 TIMES now here it is a little over a year later and the igniter is out again. I replaced it end of June beginning of July 2021 it is labor day 2022 and it is out again, got ahold of gmg customer service and holy moly are they rude, see reply below from their customer service. Each time a part goes out I have to pay someone to replace it, while I know some parts are easy to do, isn't so easy for a handicapped person. They perhaps should research why the grills breakdown so much. My grill also sets under a covered porch and is covered when not in use, the inside is rusted so I had to scrape it so it doesn't come loose in food. The drip tray is currently warped but I'm not putting more money in this. The grill is expensive without all the additional cost. I do not think it unusual to expect it to last like a stove, heaven knows it cost as much or more!! They told me I can light it with a torch lol cuz I bought an expensive grill to pull everything out each time to light it. Also said I should replace the wiring harness and component board if the igniter keeps going out, the cost of those two things is about 200$ NO THANKS!! They have sent some of these parts for free but again not really free as it isn't like they send a person to do it, not to mention the huge inconvenience of not being able to use it while it is down.

Reply
From gmg customer service

-------- Original message --------

From: GMG Support support greenmountaingrills.hs-inbox

Date: 9/5/22 10:38 AM (GMT-06:00)

Subject: Re: Db grill

We have placed an order for the igniter to help this time. This is a one time replacement on the part. If any future parts are needed they will need to be purchased.

Best,

GMG

-------- Original message --------

From: GMG Support support greenmountaingrills.hs-inbox

Date: 9/4/22 10:39 AM (GMT-06:00)

Subject: Re: Db grill

you can still use the grill by manually lighting it per the below video.

Thank you

GMG

I think it time for a new grill

This Jim Bowie worked great for the first year and a half the temperature has been off since the beginning of this season so they sent me a new control board and fan. Replaced both temp is way off. Called customer support and they were very helpful walking me through thing but still can’t get temp right. I purchased brand new $100 thermometer and did the ice water test to check and GMG is 100 degrees off from that I tried calling tech support but got voice mail left message 2 weeks ago and no call back tried calling today and got voicemail. Called Rec Tech grills 4 times today and every call was answered as well as all of my questions
This Green Mt Grill is going to be available to my local scrap yard

Well in a way I’m glad to see these other reviews with the same issues I am having. These grills are not worth the money. Customer service did try, well one of them went above and beyond and video called me and helped me with my grill the first time. Again the issues continued I called back looking for this gentleman and well he doesn’t work there anymore. The one person that goes above and beyond is not there anymore SMH! I have had so many issues with this grill. I bought my first one super excited took care of it and it crapped out after 6-7 months. I called and complained they finally swapped it out for me… literally 5 months later it happened again. A brand new grill crapped out! It’s so damn annoying. I have to to take all the guts out watch the pellets feed into the fire box wait to see a flame then proceed to put the heat shield, grease tray and grates back on. It was working!!! Yes!!! For about 2 hours then the temp drastically dropped from 275 to 80! Talk about low and slow! I was pissed ruined my dinner plans with my family. It always happens. They are not dependable. I call GMG and I get the same answer “must be your auger and your board” replace both. So I replace both and it works for the first 3-4 cooks then bam back to the same damn story! I want my money back. Spent over 1k for this thing. I should have done a little more research before purchasing this piece of junk and went with a RecTec or a master built gravity smoker/grill. Friends haven’t had issues at all with those. I don’t know what else to do other than report them to the BBB. I never ever write reviews but I just had to. It’s been a damn headache. Friends have asked me if they should get one and my answer is ABSOLUTELY NOT!!! You’re better off with a Weber and a smoke tube. Seriously GMG make better products if you’re going to charge the prices you do. Your older models without the WiFi and all the bells and whistles seem to be the better smokers. Once you changed up your technology they have gone downhill. If it ain’t broken why fix it?

I was surprised to see so many negative reviews here regarding customer service. My Jim Bowie ignitor or thermocouple failed the SUNDAY before fourth of July this year 2022. I call Green Mountain at 9am on a Sunday fully expecting to get a robot. Instead I spoke to a very helpful gentleman describing my problem and in 5 minutes they had shipped me replacement parts on my grill that was 7 years old. Fantastic customer service and very refreshing, thank you!

Green mountain customer service is awful, I spent over $1100 on a peak 2 months later it stopped working. Called customer service 5 times, 3 times got voicemail and no call back, 2 times I was hung up on. SMH awful how do I get rid of this yard art

For the money I spent it stopped working within a few months (Jim Bowie model). Had replacement parts and still bad. Tried it again and I have to dig all pellets out even though it’s covered with a Green mountain cover. So disappointing when you went to use your grill and it never works. If I had more time I’d file with the better business bureau. Do not buy!!! Better off with Traeger or pit boss.

I’ve had the Daniel Boone a couple years, and I have spent so many hours of my life on the phone with them, mostly it’s for the App not connecting they’ve replaced the board a couple times and then say it must be my Wi-Fi,
But it works fine for my TV’s garage door openers (X4) my sprinkler system, door bell and security cameras. I’ve been so frustrated I don’t even use it anymore, I’m looking at just getting a Trager and starting over.
DO NOT PURCHASE A GREEN MOUNTAIN BRAND!!!!

Just terrible. Don't buy.

Can't even begin to describe the issues I encountered with green mountain grills. I could write a novel over the issues that occurred with their grills. Save your money and don't buy them. Customer service sucks. I have 75ish emails exchanged with this company over a 1 year span trying to get my grill fixed and it was push back all the time. Little to no help or support. They pretend to care but never actually help with the issues. Never again will I buy any of their products. The grill made a constant grinding noise. The auger clogged up many many times. Fan motor was replaced a few times. Couldn't hold temperature worth a crap. I would have more faith in a match stick holding a constant temperature than the green mountain grill I had. Needless to say I yarded the grill off my deck with my tractor and put it in the junk pile where it belongs. After all the heartache and issues that occurred over the time I had this grill I foolishly asked if green mountain grill would give me a discount on a new grill (yes, I should have asked for a new one with all the issues I had but at least asked for a discount) and the reply I got was'no'.... thanks green mountain. You'll never, ever have to worry about me ever buying a green mountain product again. I was disgusted over the product and wish I didn't waste the $500 on it. Model was a Jim Bowie Green Mountain Grill. Stay away from them. I have since bought a weber and have been happy and stress free since.

Bottom line: Green Mountain Grills WILL NOT stand behind their product.

totally undependable. takes 15 minutes to 2 hours to heat up. garbage time!!

The 1st day that I brought my grill home. The low pellet siren sounded I had to remove it. After that my circuit board kept going on and off. But I dealt with the problem. Finally after 3 years the circuit board doesn't turn on anymore. If you make a product that is defective you should have it replaced it. The product is obviously defective I have had 2 friends of mine have to replace the circuit board. Both of them got rid of their units and have trigger

The worst grill i have ever owned, my name is Jay Glotzer, ihave owned about 15 grills in my 60 yrs.I have never written a review in my life, i run a car dealership and im reviewed everyday, this is by far the worst grill i have ever owned, i have the top of the line Jimmy Bowie grill i have owned it for about 1 yr ,i never know when it is going to work, i have talked to GmG about 15 times the manager has never called me back, i have had the igniter changed 3 times ,the pellets always seem to get stuck, the worst of it all is i hade 15 people over for a barbecue and the temperature wouldn't go over 65, my wife was screaming at me that i should have bought a weber propane, i ran out and bought a 150 dollar weber charcol grill that worked great, 4 days ago zack from GMG told me a supervisor would call me ,no responce my 1000 grill sucks, i want my money back so i can go buy a weber propane grill.if anyone wants to call me 847 331 9823.

Nothing but poor experience with my GMG Daniel Boone I bought in 2019. The grill and app are both garbage. The grill has massive build flaws, it leaks smoke like you wouldn’t believe and can’t maintain a correct or even temperature to save its life. I have NEVER had a successful cook on this grill. I have wasted hundreds and hundreds of dollar of briskets that this grill ruins. The app is even worse than the grill if you can believe that. The customer service is even worse. Go with a different brand.

Buyer Beware! I have owned Green Mountain Grills for almost 5 years. I originally bought the smallest model smoker. It worked well, in fact it was great so good that I wanted to upgrade and thought I had found a brand both made in USA and was dependable. NOPE, I was about to be let down big time
I purchased the Largest model, Bowie I believe it's called. Retails around $900, +tax, +cover - was happy to do it. That was almost 1 year ago.
First one arrived completely smashed in the box. Ok maybe it was the shipping company. 5 weeks later replacement arrives and immediately the issues began out of the box. The Auger and Ignitor will not run at the same time. No matter what part they want to send me - that's right, they want me to do all the repair work on a warranty covered grill that I got from a local dealer. The local dealer has been out to my house to cover and repair the work two times already, in addition to the work I have already done on this brand new $1000 rock.
Now they want me to replace the auger again. They will not answer the dealers calls and barely interact with them on this very facebook page. I'm sure they will take this post down real quick so I'll screen shot and send on other grilling boards to make sure that no one else gets the same customer service I am getting.
Basically I'm getting ready to go buy a real smoker from another company, but I can not even get Green Mountain Grill to come pick up the garbage they sold me.
NO ONE SPEND ANY MONEY WITH THIS COMPANY, THEY HAVE ENOUGH BECAUSE THEY DON'T NEED TO ANSWER THEIR PHONES ANYMORE AND DON'T STAND BEHIND THEIR PRODUCTS.
Try calling their number here it is 800-603-3398- see what happens.
Their marketing department is still working to sell you stuff, but their customer support is not around....
This is where they blame the pandemic on high volume, I don't feel bad. I never complained about how long it's taking. I'm complaining your wasting my and I'm sure other customers times by doing the same repairs over and over again. That is not pandemic related, that's poor training and customer service culture.
If you care please refund my money and get the lemon picked up

Green Mountain Grill is a Superior Company regarding Customer Service.
They are responsive, attentive, and timely to your needs. They have product
Experts taking calls who know the Smokers and how to get the desired end result. They stand behind their product 100% and if anything is not working will find a way to solve it. Try doing that with Weber.
Dedicated people totally caring about their product and your experiences. It’s a great product and an even better Support Team

I hate having to come here to post something negative, but I haven't been able to get traction on the multiple issues I had with my Daniel Boone Prime Grill.

Purchased a year ago, worked well through last summer, then it would fail to start after every 2-3 cooks. Wifi wouldn't work either. Cleaned it out, followed all the troubleshooting guides for starting and stopping the grill (the manual has different instructions than the web, just FYI). No meaningful change, so this past month I've spent time emailing customer support (we're up to 6 emails without a solution at this point). Tried calling but got voicemail. It's so strange emailing a company these days where you don't get "Hi, how can I help you, sorry there's an issue, etc." but instead an email with no name, no email signature, no ticket number, and zero empathy. In our third or fourth exchange, I did see a name on there, but the whole experience really shows they can't be bothered.

If the company is reading this, please decide if you want to be a premium brand (you've priced your PRIME grills as if you are) and then provide the quality and support people expect. Or maybe lower your prices to compete with the PitBoss on value then those of us who care about ongoing support and quality can make an informed decision.

Recently purchased a Daniel Bonne choice and love the performance. I have worked with serval other brands of pellet smokers and can attest to the units easy setup and consistent performance. I really enjoy the high heat feature, at 500 degrees it was easy to sear my lamb feta burgers without having to use a traditional grill.

Make sure that you follow the cleaning procedures, they are spot on and paramount to proper safe performance.

Happy smoking!!!

Their customer support SUCKS! Multiple calls to them go straight to their voicemail and after leaving call back info numerous times, I’m STILL waiting for a call back on my inop Jim Bowie grill. I regret buying GMG

- Major paint flaking issues for which GMG takes no responsibility (they’ll send you a tin of paint to fix it yourself!)
- Wifi never worked properly
- Poor customer support; they reply but the little advise they give is useless.

I’ve contacted them several times to try and get the wifi issue solved.
I wish I bought a Traeger Grill!

Grill legs had bad welds and rusted. Company replaced 1.

Left the grill out in the rain and water got into the pellet hopper. I contacted the company and was told the grills are not waterproof. I'm shocked that they would build a grill that cant withstain the elements. I'm not sure I know of anyone that brings their grill indoors.