Green People Reviews 

165
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I have bought their organic 30 for sensitive skin. It doesn't sting my sensitive eyes. However the last one had white fragments in it, perhaps issue with manufacturing process. The current one i bough... See more

Rated 3 out of 5 stars

Good products. Atrocious customer service. They advertise 20% off first orders all over their website but don't actually provide it which I'm pretty sure is not legally compliant. Customer services ig... See more

Company replied

Rated 1 out of 5 stars

this sucks. apparently my package was delivered 2 weeks ago in our publoc hallway but i never got any notification email about an attempted or „successful“ delivery. Now i checked the package after tw... See more

Company replied

Rated 5 out of 5 stars

There are so few companies I can recommend these days who match up to the customer & environment focused Green People company. Many companies could learn a lot from Green People. Any issues raised... See more

Company replied

Company details

  1. Skin Care Clinic

Information provided by various external sources

Discover Green People's organic skin care, hair care, deodorants, toothpaste and sun lotions for all the family. Shop now online or by phone.


Contact info

3.0

Average

TrustScore 3 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(165)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been using green people shampoo this…

Been using green people shampoo this last year and it’s the only shampoo thats give my hair its shine and softness back, it’s so gentle on the hair and scalp and you don’t need a lot on your hand, I have cancer so I have to use a gentle shampoo free from additives and this is, it’s well worth the money.

January 12, 2023
Unprompted review
Green People logo

Reply from Green People

Hi Mr Scott, thank you for your lovely review. We are so glad to hear our Shampoo has made a difference to your hair and scalp! We wish you all the best! If there is anything we can help with, please do not hesitate to contact us.

Rated 2 out of 5 stars

After sun with insect repellent - disappointing.

I bought the moisturising after sun natural insect repellent - really disappointed. Firstly l’m still on holiday as I write this, some indication of how disappointed I am (not even waiting to get home). I currently have at least 15 mosquito bites, and I’m only on day 6. It clearly doesn’t repel those little suckers I’ve used other products in the past and never been bitten once.

It’s not a bad moisturiser but it is a little heavy and not overly absorbent I think the cheaper readily available (super market) product will be back in my case next time.

It’s a shame cos I think the idea is brilliant just hasn’t worked.

September 12, 2023
Unprompted review
Green People logo

Reply from Green People

Hi Kim, thank you for your review. I do apologise that you have had this experience with our After Sun. Please can we ask you to contact us directly on organic@greenpeople.co.uk so we can find a solution for you. We look forward to hearing from you and enjoy the rest of your holiday.

Rated 1 out of 5 stars

Green People sensitive Skin factor 30

Green People sensitive Skin factor 30. Poor quality product, very difficult to absorb into skin. Product is very uncomfortable to use and remains sticky and claggy on your skin. Would not buy again or recommend this product. My daughter my wife and I all tried this product and drew the same conclusion .

September 8, 2023
Unprompted review
Green People logo

Reply from Green People

Hi Paul, thank you for your review. I apologise that you did not find our Sun Cream suitable for you. Please can you confirm for me that you were using our new formulation? This was recently reformulated and has a much thinner consistency which is easy to rub in to the skin and sinks in seamlessly. Please do contact us with further information on organic@greenpeople.co.uk so we can look into this for you. We look forward to hearing from you and we do apologise for any inconvenience caused.

Rated 5 out of 5 stars

Nice brand, clean ingredients.

I'm really pleased with their facial sun cream. I also bought another item that didn't work for me. They accepted the return and refunded me. I had a very good experience with this brand so far, and I will buy again for sure!

July 1, 2023
Unprompted review
Green People logo

Reply from Green People

Thank you for feedback! We are glad you had a good experience with us and will be returning! We look forward to welcoming you back.

Rated 5 out of 5 stars

We used the scent free 30spf for a two…

We used the scent free 30spf for a two week holiday in Majorca. Prior we had used the once apply all day other brands sun creams that make your clothes go yellow! We had no sun burn and it worked well. Also our skin didn't peel like it does with the other creams. It is thick to put on and has to be recoated after lunch, but we were more than happy with it and will use again.

August 1, 2023
Unprompted review
Green People logo

Reply from Green People

Thank you for your positive review! We are glad you enjoyed using our lovely sun lotions on your recent holiday!

Rated 5 out of 5 stars

Lovely people lovely company!

I just had the best experience with Sophie from Green people. I had an issue with a product and she sent me out a replacement one! I was bowled over with her kindness and the company too! Beautiful products lovely people! X

June 28, 2023
Unprompted review
Green People logo

Reply from Green People

Thank you for your positive review! We are glad you were pleased with the service provided by our customer care team! Here to help!

Rated 4 out of 5 stars

I like their products but would like…

I like their products but would like them to supply their shampoos and conditioners in bottles? I find their tubes impractical. When I'm in the shower I find it difficult to extract the shampoo and and conditioner from the tubes with wet hands. If not, any chance of supplying these in bottles. Maybe do a survey. I can't be the only one with this problem.

June 18, 2023
Unprompted review
Green People logo

Reply from Green People

Thank you very much for your feedback! We will certainly pass your feedback on for any future developments.

Rated 1 out of 5 stars

Miserable experience, hopeless company, glacial customer service.

I don’t think in twenty years I’ve ever tried a product from this company that works and isn’t irritating.

Everything from them is so basic, yet hugely overpriced.

I purchased the new scent-free shampoo bar, despite it being £16.00 for a tiny, tiny 50g (I know, I don’t know what I was thinking!).

I was shocked to see how poorly made it was; like something knocked-up in a domestic kitchen on a whim.

Very basic ingredients: sodium coco sulphate and a few boring oils and extracts … yawn.

Tiny; poorly made; unbelievably expensive, and super irritating.

I returned the order right away, confirmed as received safely back by Green People.

A week later, no refund, despite it being promised, and now I’m ignored.

I would like to see Green People send orders out, while letting customers wait, oh, maybe a week or two to pay them. Never going to happen, however they are happy to receive goods back without refunding.

Being ‘ethical’ also extends to how you treat people!

June 7, 2023
Unprompted review
Green People logo

Reply from Green People

Good afternoon, we are very sorry you have not had a satisfactory experience with our products or service.

Our products are made with natural, organic & gentle ingredients, including many key actives. We never use harsh synthetic chemicals.

Every person has different skin types and unfortunately it is impossible to make or guarentee our products will be suitable for absolutely everyone. However, we select our product ingredients with great care, to minimize the potential for allergic reactions and sensitivities.

At busier times, returns can take 5-7 working days to process, this also includes the time it takes to arrive at our warehouse. All returns received have been fully processed. If you have still not received a refund for your items, please contact us at organic@greenpeople.co.uk and we would be happy investigate this further for you.

Rated 5 out of 5 stars

I absolutely love this company and…

I absolutely love this company and their products. I have been using them for around 3 months now and I cannot recommend them highly enough. The company ethos of organic, natural and cruelty free ingredients is outstanding. Cruelty free is at the top of my list when sourcing my skincare. A lot of companies can say they are cruelty free because they themselves don’t test on animals when the companies they source their ingredients from do which is deliberately misleading in my opinion, so I’m really grateful to find a company with such strong ethics in protecting animals and the environment.
At 48 and with sensitive dry, rosacea prone skin I was desperate to find skincare that did what it said it would. I use the age defy and Nordic roots range and I am blown away by the difference in my skin. The products are packed full of natural ingredients that are kind to my sensitive skin. I have tried so many other creams and serums from other companies but would always wake up with irritated, tight, dry and uncomfortable skin and even after my morning skincare routine would find half way through the day I would need to reapply, so applying makeup was a bit of a nightmare as my foundation felt awful on my dry skin and I couldn’t wait to take it off. Using the products from Green people I have not found this at all, I can wear makeup comfortably all day, I wake up and don’t feel the need to rush to moisturise as my skin feels super soft and comfortable and it doesn’t irritate my skin even when I’m having a rosacea flare up. My skin is more radiant, even toned and healthy and I am now a customer for life! So happy I found them

May 30, 2023
Unprompted review
Green People logo

Reply from Green People

Thank you so much for you review Nikki. We are so delighted to hear that you are loving our products so much and that these have been so suitable for you. We greatly appreciate your continued support! Thank you again.

Rated 5 out of 5 stars

Great Customer Service

Prompt response that accepted responsibility for my issue, acknowledged the error that had been made and corrected it. Exactly the response you want from customer services.

March 16, 2023
Unprompted review
Green People logo

Reply from Green People

Thank you so much for your review! We are delighted to hear that you received excellent service from our customer service team.

Rated 5 out of 5 stars

Fantastic Customer Service

Wonderful products. Green People sorted out a postage issue as soon as I advised them. Products and Customer Care from this lovely Company second to none.

March 8, 2023
Unprompted review
Green People logo

Reply from Green People

Thank you so much for such a wonderful review, we really appreciate it.
We are thrilled that you are loving our products and are happy with the service provided.

Rated 5 out of 5 stars

Brilliant Service and products ☺️

I placed an order for some samples and managed to get my own address wrong (bloomin' autofill 😂).

My order of course went astray but Green People very quickly sent me out a new parcel (at no extra charge) and were just so nice about it all. It arrived super quickly, and having tried my samples I'll definitely be placing an order for the full sizes ❤️

February 23, 2023
Unprompted review
Green People logo

Reply from Green People

Hi Lynne, thank you so much for your review. We are delighted to hear that our team were able to assist you so swiftly with your astray order and we hope you love your samples!

Rated 5 out of 5 stars

Love these products

Love these products, have to use scent free after a severe allergic reaction and so have to read all ingredients and these are just great for my ultra sensitive skin. Easy ordering on website, really quick delivery and a first class customer service. Definitely recommend.

February 27, 2023
Unprompted review
Green People logo

Reply from Green People

Hi Linda,
Its fantastic that you had such a positive experience with Green people and our lovely products. We are thrilled to hear that our products have helped with your sensitive skin.
Thank you for such a great review!

Rated 5 out of 5 stars

Overall great and kids stuff amazing for ezcema

The service they provide is amazing it comes so quick. Also the products for children are brilliant it's really helped keep my little ones ezcema controlled. Also the points rewards system is really good too. Just overall great!

February 22, 2023
Unprompted review
Green People logo

Reply from Green People

Fantastic to hear how our products have helped with your children's eczema! Thank you so much for your positive review!

Rated 5 out of 5 stars

Excellent and prompt customer

Excellent and prompt customer
care with very helpful advice given. Looking forward to trying my samples.

February 22, 2023
Unprompted review
Green People logo

Reply from Green People

Hi Mrs Kay, thank you kindly for your review! We are delighted to hear that you received helpful advice and we hope the samples suit you perfectly!

Rated 5 out of 5 stars

Bought minty and peppermint toothpastes

Purchase minty and peppermint toothpastes. Really good stuff considering all natural. Was curious about where a couple of the ingredients came from, so sent them a message. They responded quickly and went in to great detail. Really put me at ease.

February 17, 2023
Unprompted review
Green People logo

Reply from Green People

Hi Elliott, Thank you for yoru review! Great to hear you liked using our Toothpastes and that we were able to reassure you!

Rated 5 out of 5 stars

True customer care

Swift email reply to my enquiry about a product. A refreshing change when commercial communication with a firm can take days for email replies or too long on the phone following selecting options. With Green People I felt I was in touch with real people. Thank you.

February 10, 2023
Unprompted review
Green People logo

Reply from Green People

Hi Petronella, thank you for taking the time to write a review, we are glad you were happy with the service you received! If you have any further queries, please get in contact again and we would be more than happy to help.

Rated 1 out of 5 stars

They do not care about their customers

I purchased the Green People anti-aging cream for sensitive skin on Amazon. The cream really irritated my skin and made it burn. I specifically bought the cream because it is advertised as a sensitive skin cream. Although I got the cream via Amazon, the seller was listed not as Amazon, but the Green People. I contacted the Green People and the call handler was rude, unhelpful, unsympathetic and did not want to have anything to do with the purchase. She simply told me it had nothing to do with the Green People (although is IS their cream) and they would not give me a refund even though I suffered a burn from the cream. I bought the cream in good faith and te company's conduct and lack of customer care is appalling. This is by far the worst company I have ever encountered. The product caused me a serious irritatiton and the company could not care less about a customer.

January 25, 2023
Unprompted review
Green People logo

Reply from Green People

Hi Susanna, We are very sorry to hear that you have had a reaction to our products and didn't feel our customer care team were helpful. Unfortunately, your order was purchase indirectly (through Amazon) therefore, we have no transaction history of your order, in this instance the item needs to be returned back to the retailer you purchased from. Amazon purchase from us to sell on their website. If you would like to come directly to us, we do provide different offers each week that can be viewed on our offers page and also have a 28 day returns policy.

Rated 2 out of 5 stars

Pretty poor

Spent a fortune on sun creams for our holiday.
Terrible to apply. Thick and difficult to rub in. Even though I reapplied several times (yes, I was using a suitable factor) both me and my wife still started to burn.
After 2 days we are going back to natural tone instead. Far far better!

June 14, 2022
Unprompted review
Green People logo

Reply from Green People

Hi Paul,
We are so sorry that the experience with our product wasn't a positive one for you.
We do apologise for any inconvenience caused.
If there are anymore issues please get in touch with us directly at Organic@greenpeople.co.uk and we can resolve any issues for you.
Kind Regards,
Green People

Rated 5 out of 5 stars

Bought some toothpaste but at the…

Bought some toothpaste but at the bottom the seal gave way and all came out of the bottom. Replied to an email saying this happened and got a new one sent the following day. The seal doesn't look great but I've tried to be extra careful using it. Thanks again

February 7, 2022
Unprompted review
Green People logo

Reply from Green People

Hi Shane,
We apologise about any inconvenience caused. We do believe that any issues with the seal would have been a manufacturing error, however we hope that the replacement sent was better and you got to enjoy our lovely product.
Thank you for your review.
Green People

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look