It should have been a 5 out of 5 but I'm only leaving at 4 because of their dollar account which does not support swift payment and payment outside US. Apart from this, every other thing is perfect. I... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Everything is perfect for me with grey except the charges when receiving or sending USD. Compared to others grey charges way more. It’s kinda exhausting when u get paid and your colleagues who use Rae... See more
Company replied
I like that there's ease of access, while still providing security to my funds. But I didn't expect the fee to be there when I transfer money from my account to another of my bank account.
Company replied
It is expensive to use grey these days. For instance I recieve a payment of GBP520, 6P gets surchaged making total amount recieved 514, If I want to transfer or convert, about 2P still get deducted pe... See more
Company replied
Company details
Written by the company
As the digital economy continues to grow globally, there’s a growing demand for efficient and accessible financial solutions for digital nomads. Grey is at the forefront of providing secure and convenient global banking solutions to meet the needs of customers and businesses. Our primary focus is emerging markets, and we have created a range of services that enable individuals and businesses to own and manage their foreign bank accounts easily, including currency exchange, receiving payments from 80+ countries, and access to virtual cards. The mission is simple- to provide simple international banking to everyone, no matter where they are. That is the foundation of what we do at Grey. For us at Grey, it is beyond just building remittance solutions. We sincerely want to enhance the interconnectivity of the evolving gig economy in developing countries; improving how we deal with cross-border remittance is just one way. Our team includes some of the brightest minds from diverse backgrounds working together to build solutions that our users love. With a Money Service Business license from FINTRAC in Canada and FinCEN in the USA, Grey Inc., a company duly incorporated under the laws of Delaware, USA, is the provider of Grey’s services.
Contact info
651 N Broad Street, 19709, Middletown, United States
- support@grey.co
- grey.co
3.8
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Grey
Hello,
Thank you for your feedback! We're so happy you enjoyed your experience.
Grey
Great platform
Great platform. User friendly and easy to navigate. Quick transfers. So far no complaints.
April 6, 2026
Reply from Grey
Hi Chris👋, Thank you for your feedback! We're so happy you enjoyed your experience.
-Grey
Reply from Grey
Hi👋, Thank you for your feedback! We're so happy you enjoyed your experience.
-Grey
Awesome and best flow
The setup is easy and straightforward for new account and they give me alot options to manage my money
April 9, 2026
Reply from Grey
Hi Angeneh👋, Thank you for your feedback! We're so happy you enjoyed your experience.
-Grey
Reply from Grey
Hi 👋
Good morning 😊 How can we assist you today?
Worst in Receiving money from abroad if…
Worst in Receiving money from abroad if tho you're giving Gbp or Usd acc
April 8, 2026
Reply from Grey
Hi 👋
We’re sorry to hear that 😔. Grey is designed to receive international payments in supported currencies like GBP and USD, but delays or issues may occur depending on the sender or banking process.
Please contact Grey support (support@grey.co) with your transaction details so the team can assist you .
First of all, I liked an app so much that I rated it, it’s so seamless and I’ve referred so much to a lot of people who now actively use it
The seamless experience in how money is transferred and very easy, I’ve had rough experiences with other apps but this one was so easy even the card option doesn’t get blocked so easily
April 8, 2026
Reply from Grey
Hi Mojola 👋, Thank you for your feedback! We're so happy you enjoyed your experience.
-Grey
It is fast and reliable
April 8, 2026
Reply from Grey
Hi Abu,
Thank you for your feedback.
We’re glad to hear you find Grey fast and reliable.
We appreciate your support 🖤
Grey
I've enjoyed this app to be honest but really need some serious action on money tracking
I've enjoyed this app to be honest, but sometimes the refund policy and money trace is quite unprofessional.. if you add issues on the payment for something it should be your Optimal priority to be able to trace, track and sort it out.. lately I've been having issues dealing with payments and refunds... please do something more on helping us...Thank you so much Grey 💓
April 2, 2026
Reply from Grey
Hi Ezekiel,
Thank you for sharing this with us 🖤
We’re really glad you’ve enjoyed the app, and we’re sorry for the recent issues you’ve experienced with refunds and tracking payments. We understand how important it is for these to be handled quickly and clearly.
We’ve noted your feedback and escalated it to the team for review so we can improve this process and better support you going forward. If you’re still facing any specific issue, please email us the details so we can look into it right away.
Grey
Fast and reliable transaction
April 8, 2026
Reply from Grey
Hi there,
Thank you for your feedback 🖤
We’re glad to hear your transactions have been fast and reliable.
We appreciate your support 🖤
Grey
Reply from Grey
Hi there,
Thank you for your feedback.
We’re glad to hear you find Grey fast and reliable.
We appreciate your trust and support 🖤
Grey
Grey made it very easy and fast for me…
Grey made it very easy and fast for me to receive funds
March 31, 2026
Reply from Grey
Hi there,
Thank you so much for your feedback 🖤
We’re really glad to hear that receiving funds has been easy and fast for you. That’s exactly the experience we aim to provide every day.
We appreciate your trust in Grey.
Grey
Perfect compared to payooner and others…
Perfect compared to payooner and others i don't even compare it is fast in withdrwal and the fee is very small.
April 8, 2026
Reply from Grey
Hi Biruk,
Thank you so much for this amazing feedback.
We’re really glad to hear you’re enjoying the speed of withdrawals and the low fees. It means a lot that you see Grey as a better experience compared to others that’s exactly what we work hard to deliver.
We truly appreciate your support 🖤
Grey
Reply from Grey
Hi Jibrin,
Thank you for your suggestion 🖤
We understand your request for a zero balance option. We’ve shared this with the relevant team for review as we continue improving the platform.
Grey
Reply from Grey
Hi Dauda,
Thank you for reaching out, and we’re really sorry to hear about your experience.
We understand how concerning this must be. This is not the kind of service we aim to provide, and we take situations like this very seriously.
Please kindly send us an email with the details of what happened so our team can properly review your case and assist you as quickly as possible. 🖤
Grey
At a start good and easy to use but…
At a start good and easy to use but I'll complete the stars after much usage
March 26, 2026
Reply from Grey
Hi Promise,
Thank you for sharing your early experience 🖤
We’re glad to hear you’re finding Grey easy to use so far. This is exactly the kind of service we aim to provide simple, smooth, and reliable from the very first interaction, while continuing to deliver value as you use it more.
We appreciate your trust and look forward to earning the remaining stars from you 🖤
Grey
Grey is simply the best.
April 8, 2026
Reply from Grey
Hi Joseph,
Thank you so much for the love.
We’re really happy to hear this! This is exactly the kind of service we aim to provide simple, reliable, and consistently great for our users.
We truly appreciate you being with us.🖤
Grey
Reply from Grey
Hi Emediong,
Thank you so much for your kind words 🖤
We’re really glad to hear that your experience has been smooth and stress-free. That’s exactly the kind of service we aim to provide, simple, reliable, and effortless ways to send and receive funds without complications.
We truly appreciate your support 🖤
Grey
Unreasonable compliance requirements!
Unreasonable compliance requirements!
For a simple personal transfer to this account, we are required to disclose the exact relationship between the sender and the recipient on the transaction statement.
The original statement from the sending bank is not sufficient, and the relationship is not recognized based on the description alone.
Additional documentation is being requested.
April 8, 2026
Reply from Grey
Hi there,
Thank you for sharing this, and we’re really sorry for the frustration 🖤
We understand how this can feel strict, especially for a personal transfer. These requirements are part of standard compliance checks we’re obligated to follow to keep transactions safe and fully verified.
We truly aim to make this process as smooth as possible while still meeting regulatory standards, and we appreciate your cooperation in providing the requested details so we can get this resolved for you quickly. 🖤
If anything is unclear or you’re still stuck, please send us an email so our team can guide you through the next steps.
Grey
Introduction and integration of USDT and USDC wallets into the Grey app
One of the great experience I have encountered using Grey is the introduction of additional features such as the stablecoin wallets; USDT and USDC, which can be used as an alternative to fiat. This feature enables individuals to carry out transactions via other means other than with fiat thus reduces over dependency on fiat and also reduces the international barrier of fiat transactions/payments.
April 8, 2026
Reply from Grey
Hi Anderson,
Thank you so much for sharing this thoughtful feedback 🖤
We’re really glad to hear you’re enjoying the new stablecoin wallets like USDT and USDC. This is exactly the kind of service we aim to provide flexible, forward-thinking solutions that reduce friction, break down payment barriers, and give you more control over how you transact globally.
We truly appreciate your support and insight 🖤
Grey
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