It should have been a 5 out of 5 but I'm only leaving at 4 because of their dollar account which does not support swift payment and payment outside US. Apart from this, every other thing is perfect. I... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Everything is perfect for me with grey except the charges when receiving or sending USD. Compared to others grey charges way more. It’s kinda exhausting when u get paid and your colleagues who use Rae... See more
Company replied
I like that there's ease of access, while still providing security to my funds. But I didn't expect the fee to be there when I transfer money from my account to another of my bank account.
Company replied
It is expensive to use grey these days. For instance I recieve a payment of GBP520, 6P gets surchaged making total amount recieved 514, If I want to transfer or convert, about 2P still get deducted pe... See more
Company replied
Company details
Written by the company
As the digital economy continues to grow globally, there’s a growing demand for efficient and accessible financial solutions for digital nomads. Grey is at the forefront of providing secure and convenient global banking solutions to meet the needs of customers and businesses. Our primary focus is emerging markets, and we have created a range of services that enable individuals and businesses to own and manage their foreign bank accounts easily, including currency exchange, receiving payments from 80+ countries, and access to virtual cards. The mission is simple- to provide simple international banking to everyone, no matter where they are. That is the foundation of what we do at Grey. For us at Grey, it is beyond just building remittance solutions. We sincerely want to enhance the interconnectivity of the evolving gig economy in developing countries; improving how we deal with cross-border remittance is just one way. Our team includes some of the brightest minds from diverse backgrounds working together to build solutions that our users love. With a Money Service Business license from FINTRAC in Canada and FinCEN in the USA, Grey Inc., a company duly incorporated under the laws of Delaware, USA, is the provider of Grey’s services.
Contact info
651 N Broad Street, 19709, Middletown, United States
- support@grey.co
- grey.co
3.8
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grey is the best banking app I own
Nothing much to say. Grey is great. Helps me save money too.
April 8, 2026
Reply from Grey
Hi there,
This means a lot, thank you for sharing 🖤
This is exactly the kind of service we aim to provide simple, reliable, and genuinely helpful in making your experience smoother and helping you save more. We appreciate you trusting Grey with your transactions. 🖤
Grey
It’s been really nice so far
It’s been really nice so far. Every transaction has been swift and seamless
March 28, 2026
Reply from Grey
Hello,
Thank you for your feedback! We're so happy you enjoyed your experience with Grey!
Grey
Reply from Grey
Hi Precious,
Thank you for your feedback! We're so happy you enjoyed your experience.
Grey
Reply from Grey
Hello,
Thank you for the feedback! We understand how important having a USD account can be. At the moment, it’s not available for Algerian customers, but we’re always working to expand our offerings. We appreciate your patience.
Grey
Am satisfied with grey
April 8, 2026
Reply from Grey
Hi King,
Thank you for your feedback! We're so happy you enjoyed your experience.
Grey
Reply from Grey
Hello,
Thank you for your feedback! We're so happy you enjoyed your experience.
Grey
They have a strong customer service…
They have a strong customer service that is always active whenever facing any kind of issue.
March 4, 2026
Reply from Grey
Hello Ferdinand,
Thank you! We’re really glad our support team has been helpful when you need us. We’re always here for you.
Grey
Reply from Grey
Hello Solace,
Thank you! We’re glad you’re enjoying the experience and efficiency. We appreciate you for using Grey.
Grey
Fast and reliable money transfer and…
Fast and reliable money transfer and very small transaction fees. Love the UX of the web and app too!!
April 8, 2026
Reply from Grey
Hello,
Thank you so much! We’re really glad you’re enjoying the fast transfers, low fees, and overall experience. We appreciate your support.
Grey
Firsyou guys never answer on time
Firsyou guys never answer on time
Plus when u do u use a language that is not understabdinfmg to people whise furst languàge is not English and so writing in vomplicated trying to look posh is most patheric way of communicating
I am totally dissapointed with ur suppirt system
Plus there is no way anyone can to u live.
Your chat support syatem is outdated and is not in line with 2026.
The most unfriendly support system i have come across in my entire life
April 7, 2026
Reply from Grey
Hello Satish,
We’re really sorry for your experience. We understand your concerns about response time and communication, and we appreciate your honest feedback. We’ll work on making our support clearer and more accessible.
Please email us at support@grey.co so we can assist you better.
Grey
Their service is smooth and their…
Their service is smooth and their customer support is top notch…. They’re literally them
March 20, 2026
Reply from Grey
Hello,
Thank you for the kind words! We’re glad you’re enjoying the experience!🖤
Grey
Worst experience ever
Worst, I won’t advice you to use for your international payment method, I have bad experience with them they refund the client back the money even after verification. It happens 4 times.
March 24, 2026
Reply from Grey
Hello,
We’re sorry for your experience. The transactions didn’t pass our verification process, which is why they were returned. Please email us at support@grey.co so we can review this further with you.
Grey
Reply from Grey
Hello,
Thank you for your feedback! We're so happy you enjoyed your experience with Grey.
Grey
Reply from Grey
Hello Emmanuel,
Thank you for your feedback! We're so happy you enjoyed your experience with Grey.
Grey
You make me proud all the time but…
You make me proud all the time but please you guys should be giving some bonus sometimes
April 8, 2026
Reply from Grey
Hello,
Thank you so much, we really appreciate your support! 😊 We hear you on the bonuses. You can also earn with our referral program, when you refer someone and they transact up to $500, you get a $5 bonus.
Grey
Well the app is really good but…
Well the app is really good but sometimes the transaction process takes long to reflect in my balance, anyways the app is good I will just say 8.5/10
April 16, 2025
Reply from Grey
Hello Israel,
Thanks for the feedback, we’re glad you like the app! 😊 We hear you on the delays and are actively working to improve the speed and overall experience.
Grey
Good,fast and reliable
A great one from Grey,It has never for one day disappoint me,very good server at all time,I am not disappointed when it's Grey,good,fast and reliable.
April 3, 2026
Reply from Grey
Hello Lawal,
Thank you so much for your kind words! We’re really glad to hear Grey has been fast and reliable for you, we truly appreciate your support.
Grey
Very nice platform
March 1, 2026
Reply from Grey
Hello Ngan,
Thank you for your feedback! We're so happy you enjoyed your experience with Grey!
Grey
Reply from Grey
Hi Ralph, Thank you for your feedback! We're so happy you enjoyed your experience. 🖤
Reply from Grey
Hi Bassem,
Thank you for your feedback! We’re glad you’re enjoying the experience. 🖤
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