Grip500.co.uk Reviews 327

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I have placed many orders online from this retailer for premium tyres which are reasonably priced and are sent very quickly free of charge. Once an order is placed, an email is sent the next day usual... See more

Rated 4 out of 5 stars

I ordered 4 x Continental Wintertrac TS 860 195 55 16 tyres for my wife’s Mini Cooper S. Ordering was easy and price was better than any other online company. Delivery time was reasonable too. My only... See more

Rated 4 out of 5 stars

I found a full set of tyres much cheaper than anybody else and if that wasn't good enough reason to buy from grip500 I found a discount code too and you get free postage. Great communication and t... See more

Rated 5 out of 5 stars

Speedy and efficient service, excellent tyres delivered to our nominated fitter. Very happy with this product.

Company details

  1. Tire Shop

Written by the company

The teams at GRIP500 are fully committed to your satisfaction. Behind our website, dedicated professionals work with diligence and energy to provide you with optimal service. Whether it's commercial support, after-sales service, accounting, payment systems, logistics, IT services, marketing, or management, each employee aims for one goal: YOUR SATISFACTION. We are delighted to see that our site receives recommendations from our customers and that their loyalty is a testament to our success.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

327 reviews

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Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. I asked them some questions before I ordered and they have excellent knowledge about what I needed. Delivery was sublime. I will use this company continually. Except my experience as one to be trustworthy

September 25, 2024
Rated 5 out of 5 stars

First class from start to finish…

First class from start to finish…. I had a small issue with my delivery where I was at work when my tyres were delivered no card left by the courier one email to customer services n my order redelivered the following day n left in a safe place

September 16, 2024
Rated 5 out of 5 stars

What a freaking service!!!

How about it? The delivery of four brand-new tyres, which I ordered late on Monday night, came on Wednesday afternoon! The service has been excellent! I'll be using this website going forwards and I'll be recommending it to friends and family! Please continue doing a great job serving the clients!

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fast service

Fast service. Happy with the tyre and all around just happy with what you guys offer. Will definitely be back to buy more in the future!

May 1, 2024
Rated 5 out of 5 stars

Good service

Well, delivery was fast, and tyres are good quality.
Just put them on on the car, and they feel good , look good and handle well. Perhaps proper tyre review next year. Price is good as well, so overall will recommend your business. Tumbs up.
Tom Minic

May 4, 2024
Rated 5 out of 5 stars

Flawless experience

Flawless experience, Grip 500 provides the level of professional services you expect from a company. They also have the best online price, wide range, fully stocked and fast delivery. Will be doing all future tyre purchases from them.

April 4, 2024
Rated 2 out of 5 stars

The tyres were great, but

The tyres were great, but the listed fitting company took delivery of the tyres, but don't fit tyres not purchased from companies they don't have an agreement with.

March 30, 2024
Grip500.co.uk logo

Reply from Grip500.co.uk

Thank you for bringing this to our attention. We're glad to hear you were satisfied with the tyres, but we apologize for the confusion regarding the fitting company. We strive to provide a seamless experience for our customers, and we'll take your feedback into consideration to improve our service. If you haven't already, please open a ticket with our after-sales service so we can find a suitable solution for you. We're here to help ensure your complete satisfaction.

Rated 1 out of 5 stars

Rubbish service can’t deliver on time…

Rubbish service can’t deliver on time took over 10 days to get tyre from them , they sent it to a garage that don’t deal with them any more
No tracking available
Got a problem with the tyre after 5 month and since I got a year warranty on it got refuse straight away with out any explanation
Total rubbish service

March 26, 2024
Unprompted review
Grip500.co.uk logo

Reply from Grip500.co.uk

I'm truly sorry to hear about the troubles you've encountered with both the delivery and the service related to your tyre warranty. Ensuring timely delivery and providing clear, effective communication are priorities for us, and it seems we fell short in your case. Additionally, I understand how frustrating it must be to face issues with your tyre warranty. I'd like to make sure your concerns are addressed promptly and effectively. If you haven't already opened a service ticket regarding the warranty issue, please do so at your earliest convenience. If a ticket is already open, I'll ensure to escalate this internally for priority attention. Your feedback is valuable for us to improve our service. Please accept our apologies for the inconvenience caused.

Rated 1 out of 5 stars

Do not use this company

Do not use this company. They use couriers who leave items outside in the street without signature, and then refuse to help or refund. I have never dealt with such rude and unhelpful customer service. I am literally having to get my solicitor involved.

@ the reply from Dave (about the 15th person who has been involved in this), that contradicts the terms and conditions and wording on your own website, and does not mean that a signature is not required. APC confirmed this themselves. I have already reached out the Andorran authorities on your business practices.

January 3, 2024
Unprompted review
Grip500.co.uk logo

Reply from Grip500.co.uk

Hello, We would like to inform you that transport company is not able to process your request and give the reason why: Since 16/03/2020, transport companies have implemented "Contactless Delivery" and confirm the delivery of your parcels using geolocation. Best regards, Dave

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