Iceland Foods Reviews 

If I could give this -100 stars i would do so in a heartbeat. Worst food store ever and they are horrible at delivery

This is not anything to do with service but about the no bags it's ridiculous taking twice as long to get shopping in then some drivers moaning we too slow getting it in well start bagging again so we can just grab the bags and be done not fair on the elderly or disabled

Always used foodwarehouse (Iceland) for online shopping, then couple of months ago I have been unable to book any deliveries even though the app states that they deliver to my area. Elgin is my local store, I live in Fochabers. Can book a delivery if I live in Buckie which is funny because the driver would need to drive through Fochabers to get to buckie. Doesn't make any sense.

Againg and again and again over the past 3-5 month items constantly arrive either defrosted or with damaged packaging. Yesterday I said that I had completely had enough and will stop ordering online entirely. The rep was nice from customer services and I did get a massive £7 comp for my complaint WHOOP! And I suppose I did get my partial refund for the items damaged. I laughed and said the best of it is that the bread the bottles and all things not in a freezer where great as I went on to say: I cant believe A freezer company has an issue and cant keep things frozen which is just laughable as they specialise in frozen food. Do ya self a fave miss the online just get it from the store. UNBELIEVABLE

Bagless delivery ,chronic back pain ,first order....last order

I ordered online for the first time and my order went through, the money was taken, I received an email saying my order was being processed and would be delivered between 1230-1430. That was the last I heard, no delivery, no text, no reason why. I spoke to customer services who said they would get back to me...they didn't. Contacted them again to cancel the order and they agreed to do it. The order is still live. Absolutely useless customer service

I received a few items with an issue one i think is actually really bad.
My fizzy pop is near enough flat i got the offer i now no why it was on offer
also this is quite serious they gave me a pack of raw chicken that was out of date that day id already had dinner so wasn't gona have more and even though it still had that evening i wasn't going to risk eating it or freezing it and trying to get hold of someone on phone was impossible so thats it no more.

Shocking. All my chilled items turned up warm (not even slightly cool) which included chicken, milk, bacon etc. I phoned up to complain and they said they phone the store...was on hold for 5 minutes then the line went dead. Phoned back and was told they didnt answer so they'd send them an email but informed me my items would need to be sent back. Nothing for 24 hours so I sent a complaint email. I was then told to inform them which items were warm so I said all of them and screenshotted the full list. They then sent me an email asking for "photos of the warm food". How am I meant to take photos of warm food? So I emailed them back to that effect and got a reply with a screen shot of their terms and conditions. Safe to say I will never order from them again for the sake of them replacing or refunding about £40 of items they will lose about £2000 a year with me taking my business elsewhere. Ive had "frozen" items turned up half defrosted before also. Im not sure their vans even have any chilled compartments at all.

Port Glasgow today horrendously rude abusive checkout operative. Throwing goods around. Not heeding my request to slow down as I could not pack the mess she was tolling up. She said ‘if you don’t like it make a complaint!!!I dumped every out of my bags and left never to return £200 worth of food. Absolutely appalling behaviour towards a 84 year old disabled pensioner.

So no bags now Iceland! I expect you've gone bagless to support your inadequacy to fulfil an order. No fresh burgers, no fresh sausages, no sausage rolls- so how do I feed my kids? Your packer could have used their initiative and replaced them with identical frozen products, or are they not programmed to use their initiative? Whoever packed my order didn't have a problem replacing my double cream with Elmlea - yuck - it's going direct to the trash can!!
This whole Iceland shopping experience has been awful from start to finish!
Buyers beware!

On two separate occasions my online order was late, no explanation or apology.
On the second occasion my order was marked as delivered even though it hadn't been, when I called customer service they just said the driver was running behind again no apology or explanation. When my order did arrive several items listed on my receipt were missing. When I complained I was refunded the missing items.
I will never buy milk again from Iceland it always goes off after a couple of days even though the bottle says it still in date.

Terrible dates. You spend a fortune and end up wasting it because of the dates fruit is always out of date the next day not amused

Half the shipping is missing. Was 1hr late
Was meant to be delivered Saturday 230 till 430. I get people make mistakes.24hr and 3 20-minute phone calls later. I still don't have my shopping. Asked for a refund for the missing items in the end. Which I'm still waiting for. But refuse to refund me the delivery charge. Was £3.50 the same day delivery. I never received same day delivery. But I payed for it !!

It's good for frozen fish but for the second time now, I've bought milk , that, upon opening, was soured.
A waste of 2 litres of milk and a cup of coffee

Customer service is so bad it needs to be studied on how not to treat Customers. Online order only 20% of order arrived, was told an error has happened etc and the rest will hopefully be with me im the morning. Which I accepted as mistakes/errors happen. Took the morning off work to wait in for order, nothing arrived no call no email nothing. Spent the last hour of the morning ringing Customer service over and over asking for updates or time slot etc. Finally given one in the afternoon 4/6pm. Didn't arrive again. After more phone calls to customer service who could literally care less about the situation, the order finally turned up at 9pm over 24hrs after it was supposed to arrive.
I complained to customer services over email explaining that I had to take a full day off work so lost full days pay. I also had to buy food from another store as I had no idea what was happening with my order.
They might aswell have laughed in my face as a response. A very sarcastic apology and hope you shop with us again... thats it. No explanation... no compensation.
Will never order a shop with them ever again just due to the customer service team.

Did an on line shop was an hour late and a crate of my items missing been trying to get my refund since the 10th July that they agreed to give me and I've had nothing.

Sent so many emails and keep getting an apology but still nothing.

Taking money and not supplying the good it's not ok and should not happen to anyone absolutely shocking customer service.

Don't shop at Iceland if you value your money and time not worth it other shops just as good and don't give you run around for what is yours

I went to the shop there was an item for four pound which the basket says i took three when I got home the bill say 4.50 the same night I went walking I spoke to the team leader he said bring the bill.2 days I went there they say they can't give e me my money back unless I bring the product back I can't get no refund

Been a customer for over 15 years. No mega issues until Sunday. I did my online order, 11 pot noodles were substituted, I sent them back with the driver. The store said they didnt receive them so I will not be refunded. Absolutely flabbergasted. Alot of back and forth with them, been treated like a scammer. Jokes on them as they have a thief in their company. I'm done with Iceland. Nettleham Fields, Lincoln

Store manager makes his own rules. I feel the store manager need to follow company policy or Iceland need to change their policy.

Im sick to death of this online app it never accepts your password, even though it's the same one I've used for 10 years once you get it accepted after 34 tries it then says we will send you a verification code by email , then when you try to retrieve it , it throws you out of the app then you start again and it won't accept your password once again , GRRRRRRRRRR.