Grocery Walmart Reviews 889

Very easy to order groceries and household items it can be delivered 3 hours or less great service

I placed an order for delivery because I was sick. For HOURS it stated it was “delayed.” It’s not a busy part of the month and all items were available. I believe it’s because I selected the 5% tip amount because my order wasn’t big and I live close to the store. I Will never use their delivery service again.

So again walmart doesn't disappoint. Went to return 2 items, one i had a receipt the other I didn't. The one with a receipt, no problem. The other item she said she couldn't return, until I said it's on my credit card and she said oh. Mind you above her is the return policy, 90 days with or without receipt. Again, is it because I'm white, cause other people had no problem. Or am I being monitored. Again she had a smirk on her face when she said she couldn't return the other item till I said it's on my card.
And again no one has returned my call from cooperate office from a previous problem I had when the walmart employee said I had to do her job for her because she was too lazy to get me a manager.

They can't seem deliver to my house. I live on a paved road, I dont have a long driveway. I canceled and started picking up my orders.

I’m losing confidence in Walmart! Incorrect items, spoiled fruit, large ordered deliveries not delivered and they’re either taking my order or they’re delivering to the wrong location. Customer service is ridiculous anymore! Non-English speaking delivery drivers purchase incorrect items constantly!

The worst experience! Ordered grocery for my mom and it was supposed to be delivered between 8-10p (ridiculous)!!! Then receive an email at 9:50p sayings it's delayed until 11:20p, sad thing is the store closes at 11p! HOW?! So I called and they give me some bs and say we're reschedule for yomorrie morning... If I experience another issue, I'm canceling this mess. I don't shop Walmart because I've never had good experiences and it's nothing short of ghetto. Definitely not worth my money!

I mainly use scan and go. Was happily a member of Walmart plus since it started when we lived in Salem, Indiana. Moved to New Albany, Indiana and got tired of paying for the service and still having to stand in long lines because employees allow, and encourage, non members to treat our Walmart+ lanes as self checkout lanes. It's whole selling point was faster checkouts, but this store doesn't care so I cancelled my membership today. If I'm still waiting on other people to self checkout I might as well self checkout myself and save the money on membership fees.

It forces me to give a 1 star, it's a Zero, sent me 6 patches of expired muffins, WOULD NOT REFUND ME, Walmart has sent constant damaged groceries, missing groceries, pas t expired and damaged.

MANINDER WAS MY DELIVERY GUY. HE TOOK MY GROCERY PACK IT IN MY CAR VERY PROCESSIONALLY IT WAS REALLY NICE SO MY EGGS WERE BROKEN. HE WENT IN THE STORE. GET NEW ONES REPLACE THEM. AWESOME CUSTOMER SERVICE CUSTOMER SERVICE..

Wake up Walmart! The rest of your customer base for delivery service is heading out the door. A business does not..and should not..take money on contract with the promissory of a delivery
only to fail, repeatedly on their end and to add injury to insult, continue to accept additional orders "knowing" they can't uphold their end of the contract!

If Walmart is going to continue this farce at least spend a little and get your own delivery employees and delivery trucks.

To rely on third party drivers ( who don't show up and don't care ) completely contradicts the professional aspects of the delivery service.

Your customers lives are more important than to be standing around waiting for hours, hanging on the phone with agents and returning inadequate, incorrect or damaged, spoiled groceries..

Those that rely on delivery service obviously are either elderly, disabled
homebound or don't drive and to take advantage of them knowing they can't do much to offset your incompetence is
the most unprofessional aspect of this "service"..

All your first, second and third tier agents can do is apologize, throw discount codes around and tell them they're "valued" customers. .

Wake up Walmart!

Walmart Delivery service is horrible. We have been using this service for 3 months because my wife had a serious accident. 9 out of 10 times items are missing, damaged or expired. Today an item had a 2024 expiration date. Produce is hit or miss. By the way I usually leave 4 to 5 stars on my reviews. Other than the delivery service I love walmart.

This is the 4th time in a row this has happened. Placed an order to have delivered and payed an extra $5 for fast service. Said would be delivered with in the 3 hour wimdow. Received message saying tjere is a delay of 45 min. That time came around and still not delivered. Called up there about 15x and no one ever answered. Received another message saying my order is being put together now. This is now 4hrs past the 45 minute delay. A couple hours go by and still nothing. Remind you I placed this order at 8 am. 11 pm comes around and again another message saying order will be delivered between 4 and 6 pm tomorrow. Bad thing is I only live 3 miles away just don't have a car. This is becoming a very common every day issue for many people. The way myself and so many other people see it is. "IF THEYCANT DO THE TASK IN THE TIME SLOT THEY PROVIDE OR CANT HANDLE THE ORDER FLOW. THEN 5HEY ABSOLUTELY SHOULD NOT BE DOING THE ORDERS FOR DELIVERY IN THERE ESTABLISHMENT." Take the hot on the loss and failure and go back to just being a basic simple walmart.

WALMART. So if you order and the driver deliver to a wrong address isnt it calling the driverbthe best bet to go where he delivers and get the stuff back? I guess not. We didnt have food,and my daugther got some money and make some groceries shopping. Drivers deliver God knows where and now we have to paid for his error. We cant even shopping again becsuse we have to wsit days for avrefund. Aggravating. You need a better service. I understand client cant call drivers. But the company can,why can they sent the driver bsck to get the stuff. Some people have no morals. If someone comes with bags to my foir and i didnt order i wont sign for something is not mine.

Do not waste your time with the "free" trial Walmart+InHome subscription - and whatever you do dont pay for it. I have ordered two times for my elderly homebound mother and both times she did not receive her groceries. My first order was canceled after waiting from 2:00 p.m. to 7:00 p.m. without explanation. This is after receiving an earlier update that it was running late but would arrive by 7:10 p.m. After screwing around with their unhepful customer disservice department, i had to reschedule the order for today. Today the groceries were supposed to arrive between 9:00 a.m. and 1:00 p.m. At around 1:00 I was notified that my order was running late and 2:00 was the estimated arrival time. I received another test at about 2:00 p.m. that it was delayed with no estimated arrival time. My mom waited from 9:00 a.m. to 7:00 p.m. for a second delivery that did not arrive. I also called customer service several times throughout the day and got different responses from different reps: it would arrive by 6:00 p.m., then 8:00 p.m., then 11:00 p.m. The last person I spoke to said they had no driver and they wouldn't be delivered until tomorrow morning at the earliest.

Walmart plus is a complete waste of money. Four or five times now they have just not delivered my order. It says it would be delivered that evening. Then at the end of the night there was an error and it said it would be delivered the next morning and then not only does it never show up, but nobody bothers to check the system and figure out why. It's left to the user who's already been charged, to go in and figure out where their package is and figure out why they didn't have it because nobody at Walmart cares whether or not you got your package, as long as they got paid. I had to join Walmart plus because my car was stolen and totaled and I was in a situation where I could not afford to travel. Walmart plus has done absolutely nothing but make this situation more difficult. Don't waste your time or money. Use one of the big companies like Amazon or instacart.

Stupid drivers can't even figure out how to navigate and deliver to the proper address. I do not order from walmart. My neighbor does. Atleast ten times now, the delivery drivers have come DOWN my horrendous driveway. It is winter. It is ice and snow. And they come down in bald tired priuses thinking they're going to get back up the hill. Let's all laugh together. My poor husband has had to push their vehicles up the driveway to get them off our property. We put up a giant, reflective sign with our house number up top the driveway. We've posted no trespassing signs on either side of it. We have CALLED Wal-Mart delivery customer service to get their third party delivery service to stop but it still happens. Numbers are a universal language. I don't understand what is hard. It's not even about making a mistake anymore. Every time my neighbor orders something, it comes here. Our house numbers are not the same.

Driver couldn't understand English. Couldn't figure out how to use the front gate code.Refused to leave delivery.

When Walmart rolled out their delivery service I thought that was amazing and that Walmart hit a home run. But, for the past several months that I've paid for their monthly subscription the delivery has been unacceptable. I have to get my medication prescriptions delivered. I have specific instructions noted as well as a signature to be required. Each month, in the past 3 months, I've had the first 2 drivers throw my prescription at my apartment door and walk off. I heard the bang and opened the door reminding them that I must sign for the prescription. The last delivery i didn't hear anything but received an email stating the prescription was delivered and left at my door. That is not the instructions on my account. So I went to the door and no package. So I called the pharmacy and they were great to reprocess my prescription. I did call Walmart customer service each of the 3 times and requested a supervisor to call me back. I have yet to hear from any supervisor from Walmart. So this wonderful idea to deliver has gone to crap because Walmart apparently doesn't know how to hire supervisors that return customer requests nor do they know how to speak to the delivery service to correct this huge issue. I'm considering canceling my yearly subscription just because I got no reply from the responsible supervisor at Walmart.

This was for me the first and last time. 5 of 6 of my produce items were rotten. The head of lettuce was slimy and almost moldy, tomatoes had holes in them, strawberries were near black, 1 of oranges, half of it was rotten, visably rotten, the rest all had gross things on them. 3 items were delayed over a week. My opinion, this is exactly why Amazon rules in the delivery business, at this rate, Walmart will never catch up.

Orders always delayed just shows sitting in a facility weeks not days not even one week ...weeks! Third time in a row! DO NOT ORDER FROM WALMART DELIVERY! It will be delayed for weeks or lost!!! TRASH SERVICE!