Gro - Hair Growth Specialists Reviews 294

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

These people are running a scam. They'll happily take your money but the customer service disappears immediately after. Don't order products from them. The website wouldn't allow me to change postal a... See more

Company replied

Rated 2 out of 5 stars

What was promised in the initial consultation was not the same as in the quote. It is best not to over sell in the then under deliver. Also my initial feedback was requested before I was given the qu... See more

Company replied

Rated 5 out of 5 stars

Journey started with reaching out to Marc From QLD Gro about getting a hair transplant Previously I had a procedure done elsewhere and it wasn’t a success . From day 1 of getting in touc... See more

Rated 3 out of 5 stars

The contact from Gro post surgery has been very limited, I've had some questions and I'm looking forward to my next appointment to check in with the team. It's been a very odd year so I'm sure this is... See more

Company replied

Company details

  1. Specialized Clinic

Written by the company

There isn't a one-size-fits-all solution to hair loss. You may want to stop hair from falling out, restore what you've lost or just keep what you've got healthy. Gro offers all the most effective, scientifically tried and tested hair loss treatments, perfected by our team of experts to deliver leading results. No matter the stage of your hair loss, we can help. As Australia's leaders in hair loss treatment, we have helped thousands of people gro their hair back for good.


Contact info

3.3

Average

TrustScore 3.5 out of 5

294 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hair is looking and feeling better than ever.

Extremely accommodating - the GRO team wants to see you feel the best you possibly can. 9 months in today - and they’ve always been there for any questions or assistance. Hair is looking and feeling better than ever.

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Fast…

Great Customer Service and Fast Service!
.
I bought the Silver Package for giving a try to their resume writing services, but I was provided with additional services like a cover letter and LinkedIn profile creation. Also, they gave me interview training, where I was trained on how to sit and talk to the interviewer. Thankfully, all this helped me get into a high-profile job. The job package I bought proved to be worthy. Definitely recommended.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

The team at Gro went above and beyond…

The team at Gro went above and beyond for me. I had my wedding this year and I couldn’t be happier with the results. From start to finish they walked me through the whole process.
For as long as I can remember I have been self conscious about my receding hair line but after the treatment I feel so proud of my new hair line!!
Thank you so much

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

GRO is the only place to go!!

Just want to start with staying a huge thanks to Marc at the Gold Coast clinic for getting me in , Marc went above and beyond to fit me in and was very quick and easy to deal with, putting no stress on myself , couldn’t thank him enough and I highly recommend having a chat with Marc if you’re ever looking at a getting a hair transplant. Also like to thank Marius for the consultation, Marius is very professional and very welcoming.

As for the Melbourne clinic where I was booked in for my appointment , from the second I walked in I felt welcomed by Chantelle , Chantelle and the rest of the girls Gabby & Ella were so helpful with anything I needed and made the day so much more comfortable. Last but not least Dr Diana , very very professional and helped me with the best outcome for myself and I couldn’t be more happy with how it has turned out! If you’re in Melbourne and are looking at getting this done , do not hesitate to come see the Team at GRO Melbourne!!

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

I couldn't wait for my day to arrive.

Let me begin by sincerely thanking Marc, Marius, Dr Ruk and his incredible team. The day of my surgery was so easy, so comfortable and everyone in the room was just amazing.

I'd been wanting to do this for years and never found a clinic (or technique) I was fully comfortable with. After seeing Marc's results first hand, and meeting Dr Ruk face to face I knew GRO was the one. They listened and addressed all my concerns (of which I had many). After my final meeting with them I finally felt excited about the decision and couldn't wait for my day to arrive.

As I said, the surgery was super smooth. The post surgery pack and follow up by the team is so professional and thorough that you know exactly where you'll be on recovery day 1, 2, 3 - 7 - 30 and so on.

I'm now 6 weeks post surgery and I feel like my new hairline is the one I've had all my life. It's amazing how quickly you adapt to the new you.

A final word for those that are in that uncomfortable space of indecision that I was in - if you want a hair transplant, GRO are the best in the country hands down (trust me I walked out of a competitor clinic of the day of my surgery - but that's another story), so you've made the right choice.

So let go - take the leap of faith, because all that anxiety and worry is lifted the minute you walk out of the surgery and look in the mirror.

October 7, 2022
Unprompted review
Rated 5 out of 5 stars

Can’t thank them enough

Marc the representative made everything easy to access and get in touch with everything I needed, the nurses and Dr Tj were amazing people, communication and overall caring for a patient was everything you’d expect from a clinic with a good reputation.

October 31, 2022
Unprompted review
Rated 5 out of 5 stars

It’s been 6 months after the…

It’s been 6 months after the transplant, very happy with the result so far. Definitely getting more confidence when going out and especially around the pool.

October 31, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible Care. Amazing results.

Outstanding service leading to an incredible result. Thank you!!!

This was an enormous decision for me and because of that I interviewed every single clinic I could contact over a six month period. So I spoke to a lot of specialists! Gro Clinic was, without a shadow of a doubt, the most impressive. Six months in and I couldn’t be happier with the procedure, the professional and caring follow-up and of course - the results!!! Thank you to Dr Adam, Russel and the entire team at Gro!!!

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

I highly recommend mark and the gro…

I highly recommend mark and the gro team.
You have changed my life. I was going to go Turkey until I came across gro. I wouldn’t go anywhere else. I would like to thank mark for changing my life and getting me the best hair transplants in Australia.

October 26, 2022
Unprompted review
Rated 1 out of 5 stars

These people are running a scam

These people are running a scam. They'll happily take your money but the customer service disappears immediately after. Don't order products from them. The website wouldn't allow me to change postal address, called and emailed to no response. They delivered to the wrong address once then the next time never delivered at all. Called, emailed, even went into a clinic to have all complains fall on deaf ears, where someone was going to get back to me about the issues. You're better off buying similar products else where.

October 25, 2022
Unprompted review
Gro - Hair Growth Specialists logo

Reply from Gro - Hair Growth Specialists

Hi Peter,
We sincerely apologize for your experience ordering products from our website. As soon as our customer service team learned of your concern and have spoken with you, we have expedited the processing of your order with our partner pharmacy and the order will be sent out via express shipping as soon as possible, at no extra cost. Please allow 1 to 2 days for your order to arrive at your designated address. One of our team members will be reaching out to you within the next couple of days via email to learn more about your past experience with our service to see how we can make it right for you. We kindly ask if you would remove this review, as this is not a scam and was merely a system error with your order.
Thank you

Rated 5 out of 5 stars

Life changing results

I knew my hair had receded somewhat which never bothered me too much, however once it began to also thin and look a bit “patchy” I became really self conscious. I followed a lot of the patients from gro on social media and loved the results. After my consultation I decided it was time to take the leap and book in. On the day the team were fantastic, Dr Adam and I agreed on a final hairline in the morning and then began a long day. The team guide you through it all and had breaks when needed. The following months basically went as they had described and then all of a sudden I was shocked at my new hair. 9 months in and I’m thrilled with the results, I’ve never doubted the decision once and love my new hairline. It feels very natural and people are surprised when I tell them I’ve had the procedure. It truly does change your life, I am so happy I made the decision to get it done!

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

I’m an Aussie mum but living in LA…

I’m an Aussie mum—but I live in Los Angeles now and I recently helped my Sydney-based son go through the Gro clinic experience… It was absolutely seamless and fantastic and communication from LA to sydney was so easy and professional and spot on and took all the stress out of it… My son's hair now looks absolutely amazing and we could not be happier or more pleased with the results… It truly looks much better than one could even have hoped for… Kind of miraculous… And we’re incredibly pleased we did it… And the follow up support is also top notch and truly remarkable… Thank you everyone at Gro Clinic

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

Gro are the best in the business

The team at Gro Clinics are incredible. Right from the initial consultation to the post op care. Marc answered all my questions openly and honestly. He set the expectations correctly and the actual procedure was a breeze with almost no pain. (There was no reason for the nerves).
The doctor and the nurses are super friendly and overall it was a great experience. I had done a lot of research and feel they are the best in the business.

October 6, 2022
Unprompted review
Rated 5 out of 5 stars

9 months later…

I have just had my 9 month follow up and felt that it’s about time for me to leave a review. I was struggling to accept losing my hair, and spent a while looking into options but was hesitating. My hair loss started getting to a point where I felt like I needed to act soon, as most of my hair line and crown was gone. I reached out to a few clinics and got some mixed responses that didn’t leave me feeling too great. Once I got in touch with Gro, I very quickly gained confidence and started to become more comfortable with the idea of a hair transplant. I booked roughly a year in advance and got started on medication straight away. When the time came, everything went very smoothly, I had a 2 day procedure that I barely noticed as the doctor and nurses were great company who did a fantastic job. I had no pain and minimal discomfort during and after the procedure. It has been 9 months now and the results are beyond what I had hoped for. I was satisfied with the results after just 3 months, but the results just keep getting better. Since first consultation, it has been evident that Gro go on the journey with their clients. The service has been fantastic at every step of the way, both before and after the procedure, and I have been in contact with Gro for nearly 2 years now. I am so glad that I chose them. Thank you!

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

GRO Melbourne

The results from my hair procedure with GRO melbourne are fantastic. The team was easy to deal with and the ongoing support and follow up from the clinic about treatment options and medication really helped speed up the recovery. The results are great and I would recommend reaching out to Tim and the team at GRO if you are considering a hair transplant.

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

If anyone is considering a hair…

If anyone is considering a hair transplant, then these guys are the ones to see. They are super friendly, professional and always there to help. If you want the best then look no further. 10/10 very happy customer 😊

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Very happy with the team at Gro, they are not only professional, efficient but also very kind and that's what I think really matters. I highly recommended a consult with Rehan with any questions or queries regarding your hair..

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing team at Gro Clinic Perth!

I'm not usually one for writing reviews but I felt I had to write one for my experience at Gro because the service was incredible and everyone should know. From my initial consult with Rehan I felt I was in good hands as he was easy to communicate with and very helpful with my process to getting my hair done. On the day of the procedure from the moment I stepped in the door till the moment I left I felt so well looked after and cared for. Dr Josh who executed the procedure was extremely friendly, very thorough and professional and I could tell he cared alot about his job and made sure I was comfortable and happy during the surgery. The two lovely nurses Teresa and Namaari who looked after me for the day were so friendly, proficient and made me feel extremely comfortable and made the day fly by. They are a great team and I can tell they are passionate about what they do. The whole experience was so pleasant thanks to these guys and I thank them all for looking after me so well! You all deserve a pay rise haha. I 100% recommend Gro!

September 5, 2022
Unprompted review

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