These people are running a scam. They'll happily take your money but the customer service disappears immediately after. Don't order products from them. The website wouldn't allow me to change postal a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What was promised in the initial consultation was not the same as in the quote. It is best not to over sell in the then under deliver. Also my initial feedback was requested before I was given the qu... See more
Company replied
Journey started with reaching out to Marc From QLD Gro about getting a hair transplant Previously I had a procedure done elsewhere and it wasn’t a success . From day 1 of getting in touc... See more
The contact from Gro post surgery has been very limited, I've had some questions and I'm looking forward to my next appointment to check in with the team. It's been a very odd year so I'm sure this is... See more
Company replied
Company details
Written by the company
There isn't a one-size-fits-all solution to hair loss. You may want to stop hair from falling out, restore what you've lost or just keep what you've got healthy. Gro offers all the most effective, scientifically tried and tested hair loss treatments, perfected by our team of experts to deliver leading results. No matter the stage of your hair loss, we can help. As Australia's leaders in hair loss treatment, we have helped thousands of people gro their hair back for good.
Contact info
Brisbane, Gold Coast, Sydney, Melbourne, Perth, Australia
- 1300 787 563
- info@groclinics.com.au
- groclinics.com.au
3.3
Average
294 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had my consultation with Russell and…
I had my consultation with Russell and he was very professional. By the time the consultation was over I was very well informed and able to make a clear decision.
Peter Hunt
May 19, 2021
Amazing first consultation
Amazing first consultation. Felt so comfortable and I’m excited to book in my hair transplant 🥳
April 28, 2021
The consultation was very informative…
The consultation was very informative with lots of time to answer all my questions and I felt my concerns were also listened to and answered honestly.
April 14, 2021
Big change and improvement
April 12, 2021
Really great experience all around
Really great experience all around. All the staff were extremely friendly and the consultation was very informative and forthcoming about the whole process and what would be involved.
April 7, 2021
what can I say...excellent!!
Excellent medical team and Im seeing results of my hair growth.
April 5, 2021
Never received my medication
Never received my medication. Now because of Easter I will be without any medication for at least 5 days.
April 1, 2021
I was very pleased with the interaction and consultation I had. Open and honest.
I was very pleased with the consultation I had. Russell was very informative and very up front and honest about all options and procedures and cost. I felt that I was treated with respect and most importantly he was open and honest.
April 1, 2021
Prompt service
March 30, 2021
Online team was easy to reach and very…
Online team was easy to reach and very helpful with any queries. Delivery was super fast.
March 25, 2021
5 stars
5 stars
I have hair now
My confidence is better now
I use too always wear hats because of my
Receding hair line
Now it looks natural and perfect
So happy with the results
Worth every dollar
March 25, 2021
Great service and follow up
The team so far have been excellent with their diagnosis, consult and willingness to help.
I am looking forward to my upcoming procedure and will continue to update the review based on my experience after this is done but so far everything is good!
March 23, 2021
Professional and knowledgeable
Tim was very knowledgeable, generous with his time and down to earth. Didnt feel like I was being pressured into a decision and my particular circumstances were taken into account i.e because I am younger my hairline would be designed in a way that it didnt look odd as I get older.
March 19, 2021
Highly Recommend
Highly Recommend! Really happy with the quality of work conducted! They looked after me from start to finish and made me feel comfortable even when i might have felt nervous about any of the proceedure. If you want a company that cares about you and conducts itself in a clean and friendly environment this is the place!!
March 11, 2021
Unprompted review
Gro Professionalism
I had done a lot of research before attending an appointment, I was grateful for the extra detail about the process it really puts you at ease knowing the level of professionalism that Gro provided.
March 3, 2021
Great service
February 24, 2021
Food is great but attitude of staff…
Food is great but attitude of staff leaves a lot to be desired!
February 6, 2021
Unprompted review
Dr. TJ Hair transplant surgeon
I would like to share my Recent experience at Gro Melbourne Docklands clinic. The Team gave me a warm and welcome experience through my procedure which I was very satisfied with the follow-up calls 24 hours after my treatment
I will keep this review ongoing every six months part of my journey...,,
A special thanks to my surgeon Dr. TJ
Hair transplant surgeon and he’s great team.
Regards
Andrew
January 11, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.