My first order came right on time my second order I put in the wrong address the customer service was amazing made everything correct off of my mistake no questions asked. Product was perfect very h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If this was a bricked and mortar place, I’d go here Simply because the Customer Service is positively phenomenal. They reply promptly. The product is top-notch. Their website is easy to navigate. M... See more
Made my order and it showed up on time, unfortunately there was damage on two of my ordered. After contacting Grooby about the damage, they immediately resent my order as to my liking. Awesome tas... See more
I was so upset when I didn't receive my package! I had been waiting since the 2nd of July.. some how my package has been"losted in transit!" BUT the carrier said it was "delivered" and it wasn't! I h... See more
Company replied
3.8
Great
131 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered two of the 2gram Thai sticks
I ordered two of the 2gram Thai sticks, lambs bread, and afghani. From the picture on the email with the cool hippie holding it, it looked to be the size of an actual regular size or common size cigar. I received them today, and they can't in any way be 2 grams. The king palm shell that I use which hold 1 gram is bigger than what the thai sticks were that I ordered. For the thai sticks to cost SOOOOOOOOO much, they should be a lot bigger than the size of a cigarillo. When I ordered granddaddy purple, it was far from the color purple as advertised; I will not purchase these products in the future, because the products do not appear as the same in the website or on email advertisement.
June 20, 2026
Unprompted review
Reply from Groobyshop
Hi Tim,
Thank you for sharing your feedback. We're sorry to hear that the Thai sticks, lambs bread, afghani, and granddaddy purple did not match what was shown in our photos and on our website. This is not the experience we want for our customers.
We have sent you an email to look into this further and find a resolution. Please check your inbox, as well as your spam or promotions folder, for our message. Once you receive it, please reply directly so we can continue the conversation and work toward resolving this for you.
Thank you for your patience, and we look forward to hearing from you.
Order Error
There was a mistake in my order. I emailed Grooby, not expecting to hear anything until al least tomorrow (Monday). Heard back from them within the hour. They apologized for the error and immediately corrected it while also having me keep what was sent. The whole interaction was very pleasantly and professionally handled. I
June 21, 2026
Unprompted review
Reply from Groobyshop
Hi Sharon,
Thank you so much for sharing your experience! We're glad our team was able to respond quickly and get the order error corrected for you, even outside of regular hours.
We always aim to handle these situations promptly and professionally, and it's wonderful to hear that came through in your interaction with us. Thank you for your understanding and for giving us the chance to make it right.
We appreciate you choosing Grooby and look forward to serving you again!
I enjoyed a variety of there products
I enjoyed a variety of there products. But, the Acapulco Gold is my favorite. Great Job, on the cold cure.
April 22, 2026
Unprompted review
Reply from Groobyshop
Hi Mark,
Thank you so much for the kind words! We're so glad you've enjoyed trying out a variety of our products, and it's great to hear the Acapulco Gold stood out as a favorite. We'll be sure to pass along the compliment on the cold cure to our team!
Thanks again for choosing Grooby, we look forward to having you back soon!
Lambs Bread is great
Lambs Bread is great! Took us back to when we went to Jamaica!! Super satisfied! Only reason I didn’t give 5 is because of how long it takes to ship to the East Coast.
April 26, 2026
Unprompted review
Reply from Groobyshop
Hi Alan,
Thank you for the great review! We're so happy to hear the Lambs Bread brought back those Jamaica memories, that's exactly the kind of experience we love hearing about. 🌴
We also hear you on the East Coast shipping times and appreciate you flagging it, we're always working to improve delivery speed for our customers. 📦
Thanks again for your support, we're glad you're satisfied! 💚
The best pre rolls I've come across and…
The best pre rolls I've come across and had to be honest. I was skeptical but that ended the moment I had their Panama Red & Acapulco Gold pre rolls. Both amazing and complex on their own but with the old school feel very much standing out. I will be ordering again. The one thing I can't leave out. The smoothness to Groobys pre rolls are it's own. You won't find a smoother pre roll than these. I absolutely recommend Groobys. From experienced to beginners you will not be disappointed with this company. Also amazing and fast customer service and shipping.
June 6, 2026
Unprompted review
Reply from Groobyshop
Hi Charles,
Thank you so much for this fantastic and detailed review! We're thrilled to hear the Panama Red and Acapulco Gold pre rolls won you over, and that the smoothness and old school feel really stood out to you.
It also means a lot to hear that our customer service and shipping added to the experience. We work hard to make sure every customer, from beginners to experienced, has a great experience with Grooby.
Thank you for the recommendation, and we can't wait for you to order again!
Tried to purchase
Tried to purchase. App didn't work. Got replies from support, but no assistance. 4 or 5 email exchanges. Then I researched reviews a little more closly...questionable business and quality inconsistancies.
Thank you for your response. I Delete worthless emails daily, but in fairness I will try once more.
June 6, 2026
Unprompted review
Reply from Groobyshop
Hi Daniel,
Thank you for taking the time to share this feedback, and we're sorry to hear about the trouble you experienced with the app and the back and forth without a clear resolution. 😕 That's not the experience we want for any customer.
Upon checking, we don't see any emails on file from you. 📧 Could you please make sure to reach out directly to support@groobyshop.com so our team can look into this properly and get you the assistance you need?
We appreciate your patience 🙏 and look forward to making this right.
The staff helped me through the…
The staff helped me through the ordering and age verification process... can't say enough about the sincere support I was granted by everyone.. These guys are first class... my indebted gratitude for helping me on my way...
June 7, 2026
Unprompted review
Reply from Groobyshop
Hi Jay,
Thank you so much for this heartfelt review! We're so glad our team was able to guide you through the ordering and age verification process with the care and support you deserved.
Hearing that you felt that level of sincere, first class service truly means a lot to us. 💚 Thank you for trusting Grooby, we're honored to have been part of your journey!
I was hoping for something familiar
I was hoping for something familiar, something classic and Acapulco gold hit me right there. It was a little wait time for me but I got it. Today. I’m chilling. Grooby
June 6, 2026
Unprompted review
Reply from Groobyshop
Hi Ken,
Thank you for sharing this! We're so glad the Acapulco Gold hit that classic, familiar note you were hoping for, and that it was worth the wait. Nothing better than finally being able to sit back and enjoy it.
Thanks for choosing Grooby, we appreciate you and hope to keep delivering that same feeling with every order!
Way to many seed in the last order of 2…
Way to many seed in the last order of 2 OZ Dry and now you raising prices again, not happening.
June 1, 2026
Unprompted review
Reply from Groobyshop
Hi Arthur,
Thank you for sharing this feedback. We're sorry to hear about the seed count in your last 2 oz order, that's not the quality we want you to experience with us. 😕
We want to make this right for you. If your issue hasn't been resolved yet with one of our representatives, please message us directly at support@groobyshop.com so we can take a closer look and get this sorted out. 📧
We appreciate your feedback and your patience. 🙏
Grooby,is a 5 STAR equivalent to a 5…
Grooby,is a 5 STAR equivalent to a 5 STAR HOTEL; great customer service, affordable, great advertising, so glad to have the OLD SKOOL WEED,back , I was wondering if Grooby has MAWII WAWII,and I am so happy with my order of 20 pre-rolled Acapulco Gold; can't wait to try Panama Red, and Thai Stick. Grateful for your company and your products, and really love the selections, everybody at GROOBY'S TAKE A BOW
June 6, 2026
Unprompted review
Reply from Groobyshop
Hi Kathryn,
Thank you so much for this wonderful review and the warm comparison, we're honored! 🙌 We're thrilled to hear you're enjoying the Acapulco Gold pre rolls and that the old school strains bring back such a great feel. 🔥
Great news, we now carry Maui Wowie! 🌺 We'd love for you to give it a try. In the meantime, we hope Panama Red and the Thai Sticks live up to your expectations just as much! 🌿
Thank you for your kind words and for being part of the Grooby family, we truly appreciate you. 💚
I love Grooby I am so fortunate to have…
I love Grooby I am so fortunate to have found them I was having a problem with an internet thing ,and had to change my order. They got back to me right away by telephone and e mails. I’m talking minutes later they have been so good to me and have the best products and best service if your even questioning to order will I like it ….. ladies and gentlemen order now and try it all I promise on everything I love you will be having the very best day of that delivery 📦 ORDER NOW!!!! You won’t be disappointed promise you that ! Spread the word I tried ordering from other places and so disappointed this place obviously no what they are doing I love them 💯🌞👌
June 4, 2026
Unprompted review
Reply from Groobyshop
Hi Shannon,
Thank you so much for this incredible review, it truly made our day! 🙌 We're so glad our team was able to jump in quickly by phone and email to help sort out your order issue, that's exactly the kind of fast, personal support we strive for.
Hearing that we're now part of your go to for the best products and service means the world to us. 💚 Thank you for spreading the word and for trusting Grooby with your orders.
We truly appreciate you and can't wait for your next delivery day! 📦✨
Looks great
Looks great, smells great, tastes ok, but the buzz lasts for about 15 minutes and quickly fades away.
June 3, 2026
Unprompted review
Reply from Groobyshop
Hi Michael,
Thank you for the honest feedback! We're glad the look, smell, and taste were on point, but we're sorry to hear the effects didn't last as long as you'd hoped. 😕
We'd love to hear more about which product this was so we can look into it further. Feel free to reach out to us at support@groobyshop.com, we're happy to help. 📧
Thanks again for sharing your experience with us! 🙏
Need to ship in more discreet packaging…
Need to ship in more discreet packaging mine was put in my mailbox empty and opened so it got stolen in transit now waiting to see if groovy will take care of this first time customer
June 3, 2026
Unprompted review
Reply from Groobyshop
Hi Carol,
Thank you for sharing your feedback and for bringing this to our attention. We're sorry to hear your package arrived empty and opened, that's certainly not the experience we want for a first time customer.
Upon checking, we can see that this issue has already been handled by our customer support team, and a new order has been created as a replacement. We truly appreciate your patience, and please don't hesitate to reach out if you have any further questions or concerns.
Thank you again for giving us the opportunity to make this right.
Got what I asked for
Got what I asked for, when I asked goe ot, how I asked for it....can't get any better than that!
May 1, 2026
Unprompted review
Reply from Groobyshop
High Jai-Malkum,
Thank you for the great review! We're so glad your order arrived exactly as asked, exactly when expected, and exactly how you wanted it. 👌 That's exactly the experience we aim for every time.
Thanks for choosing Grooby, we appreciate you! 💚
Pre-roll, hard pass
Bought Afghani Pre-rolls, taste VERY, VERY green. Probably won’t finish the jar.
June 1, 2026
Unprompted review
If the product is anything like the…
If the product is anything like the lady I talked to, im in the right place. I've used the word cool for many years and I'm 72 now. This lady is so cool she may be frigid. What an absolute thrill ride it was talking to her.
I'm trying the vapes and Im excited to get them and blast off. I Will tell people about you guys. You ROCK!
Be safe, be well, be happy and keep on GROOBIN!!!!
✌️Y'all.
June 1, 2026
Unprompted review
Panama Red Acapulco Gold
Hi. I ordered Panama Red and Acapulco Gold flower. The AG is pretty good. Nice flavor, nice feel and an ok high. The Panama Red did absolutely nothing for me. I smoked it in a bong and with the Volcano. Absolutely nothing. I would advise anyone to avoid
May 22, 2026
Unprompted review
Acapulco Gold and Panama Red vapes
Acapulco Gold and Panama Red vapes. Great products. Clear and simple order process. Shipped and received quick. I've only tried these vapes, several times, but do plan on flower and gummies at some point. Keep bringing good strains. Like Black African Magic?
March 18, 2026
Unprompted review
I bought 14 grams of Columbian Gold
I bought 14 grams of Columbian Gold. Out of the 14 grams I got over 2 grams of seeds! These people don't state that their selling you weed with seeds in it. So what I received was about 11 grams of smokeable product. Do everyone a favor and tell people that your product has seeds in it. Over 2 grams of seeds in a 14 grams jar is not acceptable. If your selling swag then let the people know that your selling swag. I don't care what name you put on your product. If it has seeds then tell people. So people just so you know the product that you buy will be loaded with seeds. Seeds that this company doesn't tell you about until you've received your order. And then surprise. A grip of seeds! NOT COOL!!!!!!!!!!!
May 11, 2026
Unprompted review
I am a very happy customer, so far!
These folks were great to deal with. Somehow my order was duplicated — probably my fault—. And they fixed it right away. Actual humans respond to emails. I haven’t received my product yet, but we are off to a great start
May 27, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.