Groobyshop Reviews 

131
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, often noting they exceed expectations in taste, potency, and overall experience. Many reviewers highlight the exceptional customer service, describing the staff as phenomenal, helpful, and quick to resolve issues, even going above and beyond to ensure satisfaction. However, some customers also noted issues with product quality, reporting items that were ineffective, dry, or did not match advertised descriptions. Additionally, a portion of people experienced problems with delivery, including lost or delayed packages, damaged goods, and orders not being received despite delivery confirmations.

What people talk about most

Product

Clients share positive opinions on product quality, often describing them as top-notch, exceptional, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the top-notch and... See more

Order

Users describe ambiguous interactions with order, with many expressing satisfaction, noting quick shipping... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing frustration over lost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order came right on time my second order I put in the wrong address the customer service was amazing made everything correct off of my mistake no questions asked. Product was perfect very h... See more

Company replied

Rated 5 out of 5 stars

If this was a bricked and mortar place, I’d go here Simply because the Customer Service is positively phenomenal. They reply promptly. The product is top-notch. Their website is easy to navigate. M... See more

Rated 5 out of 5 stars

Made my order and it showed up on time, unfortunately there was damage on two of my ordered. After contacting Grooby about the damage, they immediately resent my order as to my liking. Awesome tas... See more

Rated 5 out of 5 stars

I was so upset when I didn't receive my package! I had been waiting since the 2nd of July.. some how my package has been"losted in transit!" BUT the carrier said it was "delivered" and it wasn't! I h... See more

Company replied



Contact info

3.8

Great

TrustScore 4 out of 5

131 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(131)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grooby is the absolute best!

Grooby is the absolute best! I love the old strains: Acapulco gold, Panama red, Columbian gold and Lambs bread! They’re all excellent! This is the only place I will get my stuff! Thank you Grooby for all the blasts from my past!

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

My order was canceled due to age…

My order was canceled due to age verification,age was verified and cofirm no product was recieved or money refunded.

May 16, 2026
Unprompted review
Groobyshop logo

Reply from Groobyshop

Hi Kermit!

Thank you for the review! We understand your concern regarding the cancellation and age verification issue.

Upon checking, we can confirm that your order has not been canceled. It is still currently in process and is awaiting shipment. At this stage, no refund has been issued because the order remains active in our system.

If you would like to discuss this further or need clarification about your order status, you may contact our support team directly at +1 239 977 9625. We will be happy to assist you and review this with you in more detail.

Rated 5 out of 5 stars

The gummies are very powerful for me

The gummies are very powerful for me. I ended up o ly needing 1/4 to give me the desired results!
I got them for pain and the gentle high results are great.
I highly recommend Grooby
Thank you

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

I love Grooby

I love Grooby. The ordering, the delivery was good. The product was fire. Groovy will now be my go to. Love it. Thank u.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Understandably it is tricky to order online…

Understandably it is tricky to order online. we can all agree on that. I recently got together with Grooby. They are my new best friends. I suffer from neuropathy in both my legs. medical prescribe wasn't helpful, just made me sleepy, even then taking prescribed, not a good night sleep. My Universal spirit spoke and said let's try something that's been around since plants walked on land. Now I am back to me, better version (never going back only forward). My legs no longer ache. I want to be outside visit, explore, longer walks, stairs no longer intimidate me,backyard garden etc. I can do that now with less pain. Customer service excellent, quick response, on the job to correct my issue, stayed with me until my order received. Is it a miracle cure...try for yourself if working through pain management. it worked for me. It's your story to tell. look forward to hearing/reading about it...keep y'all posted:) Isis from Baton Rouge,LA, USA. Good Luck people of planet Earth, we need each other more than ever now.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

I have just discovered Grooby this year…

I have just discovered Grooby this year and have they delivered. It makes more sense to purchase from these guys than try to buy it off the street. Quality products at great prices. Plus, if you have issues they will do their very best to keep you happy.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

I got my 1/2,zip right on time

I got my 1/2,zip right on time. I choose the Acapulco gold. And it’s AWESOME
THERE ARE A FEW SEEDS BUT NOT TO MANY guesses some are spoiled when getting
No seeds.
Super lovin this strain. I’ll order more

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue for an order

I had an issue for an order, spoke with Jesse and the issue was resolved. He was very polite, and made the issue disappear. Within 3 days I had my order. Their product is very, very good. I have friends and family members that purchase their products. I will be a customer for life. Thank you Jesse😎

May 8, 2026
Unprompted review

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