My first order came right on time my second order I put in the wrong address the customer service was amazing made everything correct off of my mistake no questions asked. Product was perfect very h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If this was a bricked and mortar place, I’d go here Simply because the Customer Service is positively phenomenal. They reply promptly. The product is top-notch. Their website is easy to navigate. M... See more
Made my order and it showed up on time, unfortunately there was damage on two of my ordered. After contacting Grooby about the damage, they immediately resent my order as to my liking. Awesome tas... See more
I was so upset when I didn't receive my package! I had been waiting since the 2nd of July.. some how my package has been"losted in transit!" BUT the carrier said it was "delivered" and it wasn't! I h... See more
Company replied
3.8
Great
131 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received my order just the other day
I received my order just the other day. In recent times, I’ve been troubled with some digestive problems that have burned my throat in the roof of my mouth, but your flower was so mellow that I never felt a thing. Great buzz also. Keep up the good work. Tell Jack, I’ll be watching out for his shenanigans too.
May 2, 2026
Unprompted review
I purchased product from groovy and it…
I purchased product from groovy and it was completely ineffective. None of the effects that I would expect to receive were in this product. I’d be open to a refund or a different product that would actually work.
April 15, 2026
Unprompted review
Reply from Groobyshop
Hi Lawrence,
We’re truly sorry to hear that the product did not meet your expectations, and we appreciate you taking the time to share your feedback with us.
Upon reviewing your account, we can see that you’ve already been in contact with our customer support team, and they have responded to your concern. We want you to know that we’ll be more than happy to make this right for you.
Please check your email, as our support team lead has already reached out to discuss this further and help find the best resolution for your situation.
Way Too Many Seeds! You can't smoke seeds!!!
Are all the seeds in my buds part of the retro experience too? Very disappointed in the quality of Columbian Gold. I was expecting much better quality. Don't y'all know to keep the males away from the females?
May 4, 2026
Unprompted review
Reply from Groobyshop
Hi Sl,
We’re truly sorry to hear that the product did not meet your expectations, and we completely understand your frustration regarding the seeds in your buds. That’s definitely not the experience we want you to have.
We’d be more than happy to make this right and discuss this further with you. Unfortunately, since the name used here on Trustpilot may be different from the one used on your order, we’re unable to locate your information directly from this review.
If you’re open to it, please send us a message at support@groobyshop.com so we can look into this for you and work toward a resolution. We appreciate your feedback and the opportunity to improve your experience.
Fake pot
Ordered Hash. After more than a couple of weeks I finally got my order. Sorely disappointed! I live in California, where there are dispensaries all over, but I thought I'd try this. Supposedly Panama Red Hash. I received a small jar of orangy-yellow substance and immediately dove in. Didn't taste like pot or hash, and after four hits, no buzz, NOTHING!. A waste of my time and money.
April 26, 2026
Unprompted review
Reply from Groobyshop
Hi Richard,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product did not meet your expectations.
We understand that preferences and experiences can vary from person to person, and while many of our customers enjoy this product, we recognize that it may not suit everyone. Your feedback is important to us, and we sincerely apologize for the disappointment caused.
We have sent you a direct message to make this right, so please kindly check your inbox.
If you need any further assistance or have any additional concerns, please don’t hesitate to reach out to our support team at support@groobyshop.com
. We are here to help.
Medical marijuana card holder
I have a medical marijuana card and use the local dispensary. I find their products meet my expectations and sometimes even more. This brings me to my recent purchase of Grooby flower. I bought it with a little bit of skepticism, believing no legal marijuana could beat the real thing. Approx. 8 days later arrived. To say I was very satisfied, would be an understatement. Blown away fits better. Grooby’s product was just as good as anything I had bought at the dispensary. An added huge bonus is that it is so much cheaper than the dispensary. This is an absolute game changer for me. Well done Grooby.
April 3, 2026
Unprompted review
I'm having a hard time placing my…
I'm having a hard time placing my order. It always says my payment can not be verified. I would really like to order from you, is there a way we can
April 30, 2026
Unprompted review
Reply from Groobyshop
Hi Blue Eyes,
Thank you for your feedback, and we sincerely apologize for the difficulty you’ve experienced while attempting to place your order.
We understand how frustrating it can be when a payment cannot be verified. This issue is often related to billing details or security checks from the payment provider, but please rest assured that our team is here to assist you.
We kindly encourage you to contact our support team at support@groobyshop.com
, or call us at +1 (239) 977-9625. We will be more than happy to help you successfully place your order without any further issues.
We truly appreciate your interest in shopping with us and look forward to assisting you.
Walk the walk and talk the walk
Walk the walk and talk the walk. Good tasty flower. Great communication and able to solve problems fast. AAA+++
April 30, 2026
Unprompted review
Product
Product, afgani hash and granddaddy purple took me back to 50yrs ago when smoke was the bomb. I have not had that high in a awfully long time keep growing and perfecting, ya MON!!!!!
April 16, 2026
Unprompted review
Best online experience ever
You know I’m like everyone else I was really scared to buy anything online so I found Grooby and then I had a deal where all I was going to lose was $63 but I didn’t lose the $63. I got what I ordered and I’ve ordered again and I got what I ordered again and I will continually order from grooby great product. Great customer service! Beats the hell out of the dispensary prices and the dispensary weed.
April 21, 2026
Unprompted review
I want to check on my order
I want to check on my order? I’m Darren Lee Johnson and I’m 57 years old just so you know!
April 21, 2026
Unprompted review
Reply from Groobyshop
Hi Darren,
Thank you for reaching out via Trustpilot. We sincerely appreciate you taking the time to inquire about your order.
At this time, we have not received any prior email regarding your delivery status. Please be assured that we respond promptly to all inquiries once received and are always here to assist you.
Upon carefully reviewing your order, here are the latest tracking details:
• Expected Delivery: Friday, April 24, 2026 by 9:00 PM
• The shipment arrived at the Opa Locka, FL Distribution Center on April 21, 2026 at 1:21 PM
• The package is currently in transit to its destination
For real-time updates, you may track your shipment using the link below:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9205590267338800690509
Should you have any further questions or require additional assistance, please do not hesitate to contact us at support@groobyshop.com
. We are always happy to help.
Ordered from groovy after three days…
Ordered from groovy after three days got no email for shipment. Emailed them twice no response. They were good the first time I think they just do you right the first time and then screw you after that I think I don’t know but I think it looks like that I’ll let anyone read this come to their own conclusion
April 19, 2026
Unprompted review
Reply from Groobyshop
Hi Wowolfe,
Thank you for sharing your experience, and we sincerely apologize if you did not receive a response to your emails.
We completely understand how frustrating this must be, especially after having a positive experience with us previously. Please know that this is not the level of service we aim to provide. We strive to respond to all emails as soon as they are received, and we treat every customer with the same level of care and attention, regardless of order history.
At the moment, we are unable to locate your account using the name provided in your review. We would truly appreciate it if you could reach out to us directly so we can properly identify your order and assist you further.
We would be more than happy to look into this and make things right. Kindly send us a message again at support@groobyshop.com
, and we will prioritize your concern.
We appreciate your patience and look forward to assisting you.
Good company. Straight answers. Legit product
1st was contact. I sent an email and got an answer in a reasonable time. Then I seen Acapulco Gold on the menu.. Had to try it. That was my last smoke 40 years ago. Definitely did not disappoint. The smell and taste took me back along time ago. That one is good for still being able to function around the house.
Then with such a great experience for my 1st time with Grooby I had to try Afghani. This was just coming to the Southeast when I had to quit smoking. My friends loved it. So you know, now I can try it. Afghani is the bomb. ( Yes I'm old ) 1st time 2 days ago. I smoke a half joint by myself. Knocked me on my butt. It was great. Next night was the same. Slept like a baby.
Grooby is a good company to do business with. Quick shipping, I think the prices are fair. They have answered all my questions and the weed stands up.
April 16, 2026
Unprompted review
The best support team I have dealt with in a very long
The best support team I have dealt with in a very long time. I was only checking on my tracking to know when to expect delivery.W hen i was contacted with in 10 minures to see if there was a problem. There wasnt but great response time. If the product is half as good as the support team it will be the bomb.
April 17, 2026
Unprompted review
This company may have great product but bad service!
This company may have great product. I dont know yet as its been 12 days since I placed my order! My order didn't arrive as the said, two- five business days. Tracking said would be delivered last Saturday. Not! So I contacted these folks. A lady re-ordeed my order. Ok, so Monday through Friday, tomorrow, will be five business days. And now im getting tracking notice my order wont be delivered till next Monday. That is 16 days!! I have emails going back and forth with them and all you get is Arlene blowing smoke!! Very nice. But covers for the company. One more thing, it sure didnt take them long to take the money out of my account!! So this is how I see it. Either they are so busy that they cant just be honest and tell you that. Or it is just a half ass run company!! They have a brand!! Branding product, then take in as many orders as they can and operate on your money until they have time or whatever! Anyway good luck if you still decide to fall for all of their branding ads!!
April 16, 2026
Unprompted review
Reply from Groobyshop
Hi Kim,
Thank you for taking the time to share your experience, and we truly understand how frustrating this situation has been for you. Waiting longer than expected, especially after being given a delivery timeframe, is not the kind of experience we want you to have.
Upon reviewing your case, Arlene created a replacement order for you free of charge after you raised concerns on Wednesday about the lack of movement on your shipment. During your conversation, she also consistently updated you and advised that there may have been an issue with USPS or that the original parcel could have been delayed or lost in transit, which is why a replacement was issued to ensure you still receive your order.
We can confirm that the replacement order is currently in transit. The latest tracking shows it arrived at the Opa Locka, FL distribution center on April 16, 2026 and is expected to be delivered on Monday, April 20, 2026 by 9:00 PM.
As a courtesy for the inconvenience caused, we have also refunded your shipping fee.
Please note that replacement orders follow our standard processing time of 2 to 5 business days and cannot be expedited. We appreciate your patience and understanding as we work to improve our service.
If you need any further assistance, we are here to help.
Garbage is what paid for
Garbage is what paid for. This is the driest, tasteless, colorless, and non effective weed I've ever experienced. Even when I got tricked buying oregano as a kid it had more potency than this crap. Total waste of money. DO NOT BUY THIS. You might as well.go buy a pack of reds...Marlboro's and feel a better effect.
April 6, 2026
Unprompted review
Reply from Groobyshop
Hi Jeff,
We’re sorry to hear that you’re disappointed with your experience, and thank you for sharing your feedback with us.
We can see that this is your third order with us, so we’re genuinely sorry to hear that this particular one did not meet your expectations. We understand how frustrating this must feel, especially when you were expecting a different result.
We also want to note that effects and overall experience can vary from person to person depending on individual tolerance and sensitivity, but we completely understand that your experience has not been satisfactory.
If you are open to it, we would be happy to assist you with a return. Once the product is sent back to our US returns address and received, we can proceed with a full refund for your order.
Please message our support team so we can guide you through the return process and assist you further.
We appreciate your understanding and the opportunity to make this right, and thank you again for sharing your experience with us.
Worth the order
I purchased 2 1 gram AIO vapes & I'll be back , this stuff put me in the couch , & it hits HARD. If yr sitting on the fence , jump on down & give em a order, you will be pleasantly surprised. I got an indica & a sativa...
April 4, 2026
Unprompted review
The products have been top notch as for…flower
The products have been top notch as for as flower goes. I have purchased about 3 ounces total, and have been satisfied.
February 23, 2026
Unprompted review
I had a little issue with the quantity
I had a little issue with the quantity, contacted Support and they fixed it right away. The flower is as advertised! Super legit !!!!!!!
March 20, 2026
Unprompted review
Not fooled by your tricks!!
Okay, so it seems obvious enough that if you didn't subscribe you're not going to get the best of what they've got to offer! I've been waiting for over a month for a particular strain that never shows up and all they have is limited stock with everything else!
March 22, 2026
Unprompted review
Reply from Groobyshop
Hi Dominick,
Thanks for your feedback.
We’ve looked into your orders and can confirm your first order was placed on February 11th and delivered on February 17th, with several updates shared by our support team along the way. You also placed a second order on February 24th, which is currently on its way.
In terms of availability, we focus on small-batch releases rather than keeping large quantities of every strain in stock at all times. This does mean some strains take longer to return, especially when demand is high. Subscriptions don’t affect access to products, though they may occasionally offer earlier access when stock is limited.
We understand it can be frustrating when you’re waiting for a specific strain. If you’d like, our team can help suggest similar options that are currently available.
Best,
Grooby
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.