Groobyshop Reviews 

132
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, often noting they exceed expectations in taste, potency, and overall experience. Many reviewers highlight the exceptional customer service, describing the staff as phenomenal, helpful, and quick to resolve issues, even going above and beyond to ensure satisfaction. However, some customers also noted issues with product quality, reporting items that were ineffective, dry, or did not match advertised descriptions. Additionally, a portion of people experienced problems with delivery, including lost or delayed packages, damaged goods, and orders not being received despite delivery confirmations.

What people talk about most

Product

Clients share positive opinions on product quality, often describing them as top-notch, exceptional, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the top-notch and... See more

Order

Users describe ambiguous interactions with order, with many expressing satisfaction, noting quick shipping... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing frustration over lost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order came right on time my second order I put in the wrong address the customer service was amazing made everything correct off of my mistake no questions asked. Product was perfect very h... See more

Company replied

Rated 5 out of 5 stars

If this was a bricked and mortar place, I’d go here Simply because the Customer Service is positively phenomenal. They reply promptly. The product is top-notch. Their website is easy to navigate. M... See more

Rated 5 out of 5 stars

Made my order and it showed up on time, unfortunately there was damage on two of my ordered. After contacting Grooby about the damage, they immediately resent my order as to my liking. Awesome tas... See more

Rated 5 out of 5 stars

I was so upset when I didn't receive my package! I had been waiting since the 2nd of July.. some how my package has been"losted in transit!" BUT the carrier said it was "delivered" and it wasn't! I h... See more

Company replied



Contact info

3.8

Great

TrustScore 4 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(132)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not fooled by your tricks!!

Okay, so it seems obvious enough that if you didn't subscribe you're not going to get the best of what they've got to offer! I've been waiting for over a month for a particular strain that never shows up and all they have is limited stock with everything else!

March 22, 2026
Unprompted review
Groobyshop logo

Reply from Groobyshop

Hi Dominick,

Thanks for your feedback.

We’ve looked into your orders and can confirm your first order was placed on February 11th and delivered on February 17th, with several updates shared by our support team along the way. You also placed a second order on February 24th, which is currently on its way.

In terms of availability, we focus on small-batch releases rather than keeping large quantities of every strain in stock at all times. This does mean some strains take longer to return, especially when demand is high. Subscriptions don’t affect access to products, though they may occasionally offer earlier access when stock is limited.

We understand it can be frustrating when you’re waiting for a specific strain. If you’d like, our team can help suggest similar options that are currently available.

Best,
Grooby

Rated 5 out of 5 stars

I was skeptical!

Wow it was a smooth transaction! I was skeptical about it being shipped. No issues at all! Products are top notch! Ill be a return customer for sure! Thanks

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Jessie provided excellent service to…

Jessie provided excellent service to combine two orders for one shipment. The product quality of pre-rolls of some top original 70 land race strains is amazing, pure sativa in a world of hybrids. The Purple Haze is fire 5/5. Even listened to Jimi Hendrix '67 version of his song entitled the same name.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

at 69 I prefer these products for…

at 69 I prefer these products for shoulder pain over narcotic medications. The quality here is excellent but what has me coming back here every time I need to order is because their customer service is excellent !!! They're friendly patient and always helpful. I tell everyone down here in Texas that Groobys is THE PLACE to shop !!!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Have shopped around & tried several vapes with varying results. This is easily above all those & I will be ordering more soon ...

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I just received my order

I just received my order. On time! And the weed is indeed the truth! I’m in for certain! Every month for real! One joint! Columbia’s Gold! Oh yeah!!!

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good Vibes

I was skeptical about this purchase, I have to admit. I tracked it until I received it on my doorstep. After trying it. I was very pleased with my purchase. It is everything I remembered, Chilling has a new meaning for me now. Thank you Grooby for giving me my good vibes back.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Creepy Spam, be cautious, bad company

I've never even ordered from this website, and some lady named Freya Johnson is emailing me saying "I know you smoke weed" and spamming me daily. Their website states "we never spam" but this is the weirdest type of spam I've ever seen. It's highly inappropriate to email people saying "I saw you smoke weed". How? I've never even used your website or ordered. Such a dirty company. But dont worry, if it keep happening, I'll report it to the Florida BBB and Florida attorney generals office and the DEA that you are advertising selling and shipping "weed" across state lines.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

LAME!!!!!!!

Well, I fell for it hook, line and sinker :-( Colombian gold, Panama red, Afghani… all of these are just like any other THC a flower available. There’s nothing remotely exciting or connoisseur about these. And all three of them were on the dryer side which doesn’t make sense for a company that’s always selling out. There’s other more affordable choices for mediocre flower.

Also received a $20 coupon right after I placed my order and I jokingly replied that of course it would come after I placed the order so this fellow Justin said that he would get it credited to my order. Never happened.

January 15, 2026
Unprompted review
Groobyshop logo

Reply from Groobyshop

Thanks for the feedback, we’re sorry this missed the mark. We take comments like this seriously and have shared your feedback with our team.

On the $20 credit, we did attempt to apply it, but the order and email conversation were under different email addresses and we weren’t able to confirm they were linked. We should have followed up more clearly, and that’s on us.

If you’re open to it, please contact us directly and we’ll make sure it’s resolved.

Rated 5 out of 5 stars

I recently have had minor financial…

I recently have had minor financial issues. Finally I can make a purchase I couldn't navigate the website effectively.I reached out to Grooby and a rep called me back. he helped my fix my order , which is on its way. Thanks Grooby and your entire staff.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have been a loyal customer of…

I have been a loyal customer of Groobyshop.com for several months, and I am consistently impressed by the exceptional quality of their products. The cannabis flower and prerolls are perfect in every regard—delicious, potent, and exceeding the descriptions provided on their website. Each strain delivers precisely what is promised, often surpassing expectations in flavor and efficacy.
As a subscriber to both the preroll and flower options, I appreciate the convenience and reliability of their service. Shipments arrive promptly and in impeccable condition, reflecting the company’s commitment to excellence. Moreover, their customer support team is unparalleled; I have never encountered an issue, but on the rare occasion I had a question, their responses were professional and efficient.
Groobyshop.com is a highly reliable company that prioritizes quality and customer satisfaction. I wholeheartedly recommend them and award a well-deserved five stars.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money

Shipment arrived late. I’ve tried several pre rolls but they are weak and the weed looked like it was a grayish charred substance. Contacted Grooby for help, no response. Finally I got an email saying they were refunding my money but waited. Been a month….crickets.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Well I purchased Panama Red 🇵🇦 it was…

Well I purchased Panama Red 🇵🇦 it was really nice cure, Bud structure, but the weight was off reach out to Grooby they reach back out easy peezy fixed the problem 👍 😀 will definitely be back oh also the acapulco gold 🔥 👍
Thank you Grooby for your help

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

They are legit with great customer service.

I have been in and around the biz for many years...well educated in the field...the customer service and response time was awesome....then the product arrived...well packaged ....and of exceptional quality...better than I get at my medical dispensary.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Stellar Customer Service Great Cannabis

There products are great. Legit company with absolute stellar customer service. I have ordered twice with them. Second order USPS messed up my delivery I contacted there customer service and they reached out to me within an hour or so stayed with me through all the ordeal and reshipped my order. This went on over a day as USPS messed up. Not Grooby’s fault. There Alcapulco Gold is great thier Panama Red is great. I am customer of this company for life. I turned my brother onto them as well. Thank you to the team at Grooby!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

1st Class Customer Service

These guys are so good that I had a package to get lost in shipment. It was somehow status Ing in transit for a couple of weeks and after contacting Grooby they immediately fixed it and decided to just send me another package that is first class customer service. I could’ve gone into the US Postal Service and fill out forms and be asking questions and Grooby just took care of it. This was my second order the first one came without a problem. I look forward to the shipment as far as the product is concerned it is spot on and brought me back to my days in college in the 1970s. This is the real deal.

December 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look