My first order came right on time my second order I put in the wrong address the customer service was amazing made everything correct off of my mistake no questions asked. Product was perfect very h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If this was a bricked and mortar place, I’d go here Simply because the Customer Service is positively phenomenal. They reply promptly. The product is top-notch. Their website is easy to navigate. M... See more
Made my order and it showed up on time, unfortunately there was damage on two of my ordered. After contacting Grooby about the damage, they immediately resent my order as to my liking. Awesome tas... See more
I was so upset when I didn't receive my package! I had been waiting since the 2nd of July.. some how my package has been"losted in transit!" BUT the carrier said it was "delivered" and it wasn't! I h... See more
Company replied
3.8
Great
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
The customer service has been fantastic I had help after emailing them and getting my order corrected with quick response
September 27, 2025
Unprompted review
Smooth Tasty and tastes just like the old days
I had to reach out to customer service before I received my order. They answered quickly and solved my problem right then. I received the product and it exceeded my expectations. Smooth and tasty. Tastes just like the good old days. Setting up a subscription now. Yes
September 18, 2025
Unprompted review
It's just like I remember it from the…
It's just like I remember it from the good old days, it a really cool high I like it. It came when they said it would.thanks I will definitely be ordering more
September 13, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.