My first order came right on time my second order I put in the wrong address the customer service was amazing made everything correct off of my mistake no questions asked. Product was perfect very h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If this was a bricked and mortar place, I’d go here Simply because the Customer Service is positively phenomenal. They reply promptly. The product is top-notch. Their website is easy to navigate. M... See more
Made my order and it showed up on time, unfortunately there was damage on two of my ordered. After contacting Grooby about the damage, they immediately resent my order as to my liking. Awesome tas... See more
I was so upset when I didn't receive my package! I had been waiting since the 2nd of July.. some how my package has been"losted in transit!" BUT the carrier said it was "delivered" and it wasn't! I h... See more
Company replied
3.8
Great
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Haven't received order
Haven't received order. Says it's delivered yesterday.
December 13, 2025
Unprompted review
Reply from Groobyshop
Thank you for taking the time to share your feedback, I understand how frustrating it is when an order takes longer than expected, and I’m sorry for the concern this has caused.
I’ve checked our records and can see that you emailed us yesterday at 11:13, and my colleague replied at 11:24. If you haven’t seen that response, it may have landed in your junk or spam folder.
Your order is still in transit with USPS. They are currently advising that severe winter weather across several regions is causing delivery delays, which unfortunately has impacted your shipment as well. While it is taking longer than it should, it has not been lost and is still moving through the network. You can continue to monitor its progress using the tracking link we sent you.
If your order has not arrived by the end of the week, please reach out to us directly at our support email and we will make sure this is resolved for you. Thank you for your patience, we truly appreciate it.
Great product
Great product, it works really well for .3% THC Hemp flower. Not sure how it works but their prerolls put me on the moon.
December 9, 2025
Unprompted review
As always
As always, I'm very satisfied. When I first purchased, I was skeptical. Grooby has earned my loyalty and trust.We had a delivery issue. They made it right immediately. Great product. Superior customer service. Loyal customer.
December 1, 2025
Unprompted review
When I first started ordering from you
When I first started ordering from you, My joints in the twenty packs were full size, now all of a sudden they are half size, and I'm still paying the same amount. What the hell?
November 6, 2025
Unprompted review
Love the Acapulco gold
Love the Acapulco gold, it’s absolutely delicious. Customer service is point on to take care of you! Highly recommend!
November 14, 2025
Unprompted review
Great product and price
Great product and price. I appreciate the glass container and prefer it over a plastic one. Support is also easy to contact and responds in a timely manner.
November 9, 2025
Unprompted review
Good service great products delivered…
Good service great products delivered on time
November 1, 2025
Unprompted review
Their products are great
Their products are great, and the customer service is even better! I will be ordering again very soon! Acapulco Gold is my go to favorite but all of them are consistently good!
November 5, 2025
Unprompted review
I have bought two orders and they…
I have bought two orders and they arrived on time. The last orde I used the wrong address and Grooby hooked me up. Thank you
October 28, 2025
Unprompted review
Company went the extra mile😍
I tried one and was not my vibe. I let them know and they went out of their way to keep me as a customer! Love a vendor that goes the extra mile!
October 20, 2025
Unprompted review
Excellent and timely response
Excellent and timely response. Friendly staff and they have a great product too. Highly recommended
October 29, 2025
Unprompted review
My first Acapulco Gold
I just sample my first Acapulco Gold, great product!
October 26, 2025
Unprompted review
I'm very impressed with the Acapulco…
I'm very impressed with the Acapulco Gold
Took a step back in time 60s and Early 70s!
Taste I give it a 10⭐
Aroma 10⭐
Speed of shipment another 10🌟
looking forward too trying Panama Red next time. Thank you Groobyshop
October 22, 2025
Unprompted review
My first order
First, I am a product of the 60's and I am so excited to find this site! Ordering was easy except for deciding which to choose. I was very satisfied with the quickness my order was shipped and received. I will for sure be ordering again.
October 20, 2025
Unprompted review
It took me back a few years
It took me back a few years. And yes, you get high.
October 13, 2025
Unprompted review
If this was a bricked water place
If this was a bricked and mortar place, I’d go here Simply because the Customer Service is positively phenomenal. They reply promptly. The product is top-notch. Their website is easy to navigate. Make me feel like I was interacting with a friend. if you’re looking for a good product, good price great customer service and convenience looking NO further you found the perfect deal treat yourself
To a good product convenience and excellent customer service
October 7, 2025
Unprompted review
Groovy was so helpful when I some…
Groovy was so helpful when I some questions and problems I rate them 5 star's. And has a great product and price. Thank you for being there when I needed you.
October 3, 2025
Unprompted review
Didn't know what to expect
Didn't know what to expect. Products were great. Little problem with shipping. But they got right back to me and credited my account for shipping. Would definitely recommend.
September 25, 2025
Unprompted review
Made my order and it showed up on time unfortunately there was damage to part of my order.
Made my order and it showed up on time, unfortunately there was damage on two of my ordered. After contacting Grooby about the damage, they immediately resent my order as to my liking.
Awesome taste it was everything they said it was.
Definitely five stars!
Be groovy, try Grooby !!
September 28, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.