Groomhere Reviews 724

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 297 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the product's performance, finding it easy to use, clean, and effective for a close shave. They appreciate the smooth finish and the convenience of features like magnetic heads and long-lasting battery life. Reviewers also frequently commend the customer service, noting quick and helpful responses, and efficient resolution of issues like faulty items or incorrect orders. However, some people were dissatisfied with the product's quality, stating it felt cheap, didn't provide the advertised close shave, or broke after a few months. Delivery service was a significant concern for many, with reports of long delays, lost items, and poor tracking information. Additionally, a minority of customers experienced issues with customer service, citing unhelpful responses, difficulties with refunds, or problems with subscriptions.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with some customers highly recommending it, praising... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction, describing products... See more

User experience

People report positive experiences with user experience, highlighting the product's ease of use and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting excellent and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers expressing frustration over... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more

Rated 2 out of 5 stars

Saw a product online and decided to give it a go. First I had problems with ordering the thing and then massive problems with the delivery which was postponed many times and no response from the selle... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

724 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Very Good

Very Good, got to every inch of my head and chest and left no nicks, cuts or bumps. Very user friendly.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

I've been wet shaving for years with…

I've been wet shaving for years with giving myself the odd cut with the wet Razor!!!
So when I first see your online advertising I said to my daughter that I would like to try the Groomie to see if they do what it said on the tin.
So she bought me a Groomie for Xmas and I've been using it for over a year with the replacement 7D Razor Head replacement at first, then I contacted Lucy Dutton at Groomie when I see they had brought out the 5D Razor Head replacement, as I've got a few lumps and bumps on my head and face which the 5D Razor Head I find it better for a smooth finish all over my head and face plus it seems stupid but with less heads on the Razor Head it's faster!!!
I wet shave with my Groomie and also dry shave too.
Where also with the Groomie I receive replacement 5D Razor Head replacements from Groomie and the Razor itself has a lifetime warranty so I shouldn't have to by any other Razor in my lifetime!!!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great piece of kit for a sensible price

I’ve been using this shaver for over a year now, have tried numerous others but found this one to be the best by far. Easy to use with interchangeable heads/trimmers and so easy to clean. Being able to replace the main shaver blades regularly is also a huge plus.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

What a great shaver it so good I lover…

What a great shaver it so good I lover to use it on my face it effortless. It’s even good for shaving my back and my lower areas to like my ball willy and bum , it’s given me so much more confidence it feels so nice when it’s all clean shaven . I would highly wto every one thanks an again groom .

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Not impressed

I heard good things about this item but having it myself I have realised it’s not what it’s advertised to be. Hardly removes any hair at all, be better off with a razor. Not a happy customer wasting money on garbage like this. Why is everything that is made these days just a pile of shit

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

They offer the worst replacement head…

They offer the worst replacement head service , they take weeks for it to arrive and a lot of times and I’m talking from experience , it gets lost and has to be re ordered ! customer service just fob you off with rubbish excuses and it takes forever ! I am a genuine customer and have been so disappointed in the service they provide !

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the product on Saturday and…

I ordered the product on Saturday and told them I wanted to cancel. Despite this they still shipped. I had evidence it was not in transit yet and gave plenty of notice but they ignored it. Worst customer service ever. Avoid like the plague.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I received my oder and loved the results

I received my oder and loved the outcome. Only hesitation was using the attachment for the "private" area, but painless and satisfied with everything.
This is a great product and highly recommend for a guy to purchase!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Bought the mens 7 floating head razor…

Bought the mens 7 floating head razor about 12 months ago and he loves it for his bald head - says its the best one yet. Was recommended by our son in law. Great with communication about when a new head is about to be sent to let us know incase we want to cancel and get it later

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

VERY POOR customer service

Custom service is very poor, I was bought the trim pod as a gift and after 3 weeks it stopped working, I emailed explaining my situation and sent videos of the shaver not working, they sent out the part they thought was the problem that I had to pay postage on. When I received the part it was not the part on the invoice, I explained I shouldn't have to pay postage as this is your fault, but no (Zubair, customer services manager) said it's the policy the customer has to pay postage!! I feel like I'm being penalized for my "poor explanation" even tho I sent videos and pictures (I'm not the expert in this field) and with all respect neither is Zubair by the sounds of it!! I'm now being ignored for weeks then after a number of emails by me threatening to take the situation further, I get a response just repeating the same old S**T. AVOID THIS COMPANY

I've now bought a cheaper one of Amazon that works perfectly.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Cut my under arms and bikini line!

Was 10 days late arriving. Poor quality and cut my under arms badly! Very sore. Also nicked bikini line. Not a close shave even on fairly flat areas like legs. Requires many passes to achieve anything like a decent shave! Not suitable for intimate areas. Unable to make a comment on FB, clearly to stop the torrent of poor reviews! Do not waste your money 😞

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Husband loves it!

Brought the shaver for my husband and he loves it. Had a bit of trouble with the round head falling off but once I emailed Lucy in customer services she sent me a replacement and it works perfectly.
I’m not a huge fan of subscription but there is the option to pause it each month until you need a replacement and you can cancel the subscription so ignore the moaning reports from others!
My husband wished he got one sooner, easy to use and a very smooth finish.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered nearly a month ago

Ordered nearly a month ago, still haven't received my order. Avoid at all costs as I'm now wanting a refund. Don't advertise a quick and efficient service if you can't follow it up.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Men’s pod 3.0

Men’s pod 3.0
Wife bought me it for Xmas - unfortunately an Awful bit of kit. Unable to shave, feels like you are ripping the hair out of your face. Piece of crap!

March 8, 2026
Unprompted review

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