Groomhere Reviews 724

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 297 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the product's performance, finding it easy to use, clean, and effective for a close shave. They appreciate the smooth finish and the convenience of features like magnetic heads and long-lasting battery life. Reviewers also frequently commend the customer service, noting quick and helpful responses, and efficient resolution of issues like faulty items or incorrect orders. However, some people were dissatisfied with the product's quality, stating it felt cheap, didn't provide the advertised close shave, or broke after a few months. Delivery service was a significant concern for many, with reports of long delays, lost items, and poor tracking information. Additionally, a minority of customers experienced issues with customer service, citing unhelpful responses, difficulties with refunds, or problems with subscriptions.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with some customers highly recommending it, praising... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction, describing products... See more

User experience

People report positive experiences with user experience, highlighting the product's ease of use and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting excellent and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers expressing frustration over... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more

Rated 2 out of 5 stars

Saw a product online and decided to give it a go. First I had problems with ordering the thing and then massive problems with the delivery which was postponed many times and no response from the selle... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

724 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

BEWARE OF THIS COMPANY!!!!

BEWARE OF THIS COMPANY!!!!! If i could of given them less than one star i would, they are thieves! The 3.0 is a terrible shaver, i needed to buy an even cheaper shaver, that is brilliant, but this shaver is terrible, doesnt shave close. But that is not the real problem, the problem is that i keep unsubscribing to this company, but they keep taking money out of my bank. I have emailed them and recieced a reply, but they still continue to take money out of my bank, even though i have told them i dont use it. My next action will need to be legal action, dont go near them

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Sites a joke ordered what I wanted and…

Sites a joke ordered what I wanted and all was ok then They start sending me extra items and taking money out of my account AVIOD. Which I didn’t subscribe to or no I had as not made clear
Slow to response
Not happy with service

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing. I bought this razor for my other half. He was sceptical at first. But he loves it. Recently we have had a few issues with the razor breaking. The customer service team was right on it. Sorting out a new razor. My other half said he will not go anywhere else for his razor ever again. Thank you groom we will probably be life long customers. I will upload a new picture soon
A*** all the way

January 13, 2026
Unprompted review
Rated 2 out of 5 stars

Unsatisfactory customer support

Product started to make a funny noise after a few months of use. Sounded like the motor had a problem. Customer service offered me a discount on purchasing a new one but wouldn't replace the product I had lost confidence in. Needless to say I won't be spending any more money with them.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Checked the address for this company on…

Checked the address for this company on Google Street View, this address is for Kostia art studio, been on the Kostia site they are definitely at 60 Rue François 1er 75008 Paris.
Groomhere no where to be seen. Not going to purchase from this company.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Close shave

I’d heard a lot about these shavers, so decided to purchase one. The shaver gives an excellent shave, it has a selection of easy to change tools, and a base charging point. I would highly recommend this shaver, 5*

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish and cheap item. Reported to Trading Standards

I purchased this item on the 8th of December as a Christmas gift. The item actually arrived on the 30th of December, when I contacted customer service to chase my order, they did nothing but repeatedly lie about where this item was in transit, and further tried to insist that a delivery had taken place on the 27th of December, listing it as a failed delivery.

The item is of very poor quality and was listed as £99.00 reduced to £39.99, what a load of rubbish, cheap and nasty. Please don’t bother wasting your money. I have reported them to trading standards and my bank. And will be listing my review anywhere in order to warn potential customers.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

What a gift this groomer is state of…

What a gift this groomer is state of the art easy to use even the box it arrives in shows your getting a quality product.its quick and cuts your hair what ever style you want when I think of the money I wasted I wish I had of bought one ages ago

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Wife bought me the 3:0 for xmas

Wife bought me the 3:0 for xmas. Shaved ok until I put the nasal trimmer in. It got stuck/jammed. Can’t get it out. Now on 6th email exchange with crappy customer service. Latest is they asked me to send another video showing me physically trying to remove the nasal piece. Garbage.

January 2, 2026
Unprompted review
Rated 3 out of 5 stars

Sent incorrect kit then wanted to charge extra!!

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper guards, so want to charge me an extra £7 shipping costs.
I ended up returning item for a refund.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfaction guaranteed

The Trim Pod is so convenient. It gives a close shave all over your body. Groomhere customer service is excellent, they email me back to answer a question very quickly, they sent me a replacement pod immediately. I can’t fault them in any way. Great product for women and men.

January 4, 2026
Unprompted review

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