Groomhere Reviews 724

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 297 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the product's performance, finding it easy to use, clean, and effective for a close shave. They appreciate the smooth finish and the convenience of features like magnetic heads and long-lasting battery life. Reviewers also frequently commend the customer service, noting quick and helpful responses, and efficient resolution of issues like faulty items or incorrect orders. However, some people were dissatisfied with the product's quality, stating it felt cheap, didn't provide the advertised close shave, or broke after a few months. Delivery service was a significant concern for many, with reports of long delays, lost items, and poor tracking information. Additionally, a minority of customers experienced issues with customer service, citing unhelpful responses, difficulties with refunds, or problems with subscriptions.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with some customers highly recommending it, praising... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction, describing products... See more

User experience

People report positive experiences with user experience, highlighting the product's ease of use and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting excellent and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers expressing frustration over... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more

Rated 2 out of 5 stars

Saw a product online and decided to give it a go. First I had problems with ordering the thing and then massive problems with the delivery which was postponed many times and no response from the selle... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

724 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great shavers

Brilliant site with plenty of choice for men and women. Nice little shaver with good accessories. Customers services are great got in touch with a query and got an answer within 24hrs . Definitely recommend with great prices and quick deliveries.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Trim Pod product


Excellent product, easy to use, easy to clean. Provides a perfect shaved head to a depth equivalent to one day growth after a wet shave. I use it every 2-3 days, so convenient takes just a minute or two, much better than messing with shaving foam and razor. I have always been against electric shavers but after a recommendation from my son I bought this and I am delighted with it. Highly recommend this product

January 1, 2026
Unprompted review
Rated 4 out of 5 stars

Updated!!!

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groom chased the delivery company and turns out they delivered to a competitor random address. I had to send groom a picture of my front door to prove this. Groom sent a replacement that arrived today. Not grooms fault but yodel delivery. Product is good

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Ive had the Trimpod for just over a…

Ive had the Trimpod for just over a year and my only complaint was that cleaning wasn't awkward having to open each blade individually.
But the new magnetic head is a game changer for cleaning and the change to floating individual heads makes it a much smoother making it the best shaver I've owned.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Ordered on 15th, still not left warehouse. I contacted them and was told there's been delays due to demand and they will upgrade to express delivery, but still not been sent. I'm guessing they just another fake company passing off cheap rubbish from China and waiting for supplies to be delivered. Do not buy

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered the TrimPod 2.0 as a Christmas…

Ordered the TrimPod 2.0 as a Christmas present with an expected delivery date of 22nd Dec paying for Express Shipping. After putting the order through I received an email which stated shipping would take 4-8 business days so I replied back asking why when I've paid for express shipping which states 2 business days. They then sent an apology saying my order got delayed and they would refund the £4.99 shipping fee and send it by express shipping for free which didn't make any sense given I'd only ordered a day before anyway. They have now sent me a Royal Mail tracking number that doesn't exist and when you track it on Groom Here website it comes up with China Post which also doesn't recognise the number. My children are so disappointed as this was their dads present but it's not looking like it's ever going to get here, never mind by Christmas Day!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Quite simply

Quite simply. Trimpod 3.0 does what it says on the Tim. From one very apprehensive person who was sceptical about shaving his nads, try it guys. Awesome.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Ordered 6 weeks ago as a Christmas gift but will not arrive in time. Disappointed customer!

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting on my order

Still waiting on my order, supposedly been with courier since 12th December. My biggest gripe with these companies is that you can’t just speak to someone to follow up on expected delivery, the only option is to request a follow up which no one actions. Either keep track on deliveries if they’re showing as with courier company for 7 days and no expected delivery date or use an alternative courier company. I’d like to be able to review the product however without it being here and no way of contacting anyone to cancel or chase for an eta, it’s quite frustrating.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Automatically added to a subscription

Be careful while dealing with this company you automatically get a subscription signing up to their blades or hygiene plan without even realising if you need to return the item they want £7 for you to do i and I’ve asked them to cancel the subscription three times over email and I’ve been completely ignored .Definitely would not order from them again on this basis .

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 2 of these

Ordered 2 of these. 1 arrived. The other has supposedly been sent to yodel, who say they haven't recieved it 2 weeks later. Will be doing a chargeback. Avoid.

Update.. had a message off a neighbour saying it was delivered this morning. Almost 3 weeks after ordering. Im away on my Christmas break now, so it isn't any good for me.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very good product 👌

Am always skeptical with on line reviews, but very glad I purchased this product through them
Really is a great shave for electric. Battery lasts for ages and useful display keeps you posted on charge
I get a little discomfort afterwards, but a drop of moisturiser soon solves that
Well impressed 👏

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Tracking information given for delivery didn't exist, never received item. No reply from company. Clearly a scam. Thankfully paid using PayPal who issued me a full refund. Judging by the reviews, looks like I had a lucky escape

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Trim pod

When I first saw the trim pod I was sceptical
To say the least as I shave head and face everyday but
now can’t recommend this product enough battery life is great easy to clean easy to store and very easy to use
And great results wet or dry
Best I have ever purchased 👍👍👍👍100%

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great piece of kit for the price…

Great piece of kit for the price whatever you shave it’s got you covered for male or female use , it is wireless but it really does a very quick recharge , by far! More useful than my old one .
I even recommended the purchase of one of these to my son- in law only last night .

December 1, 2025
Unprompted review

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