Groovy Home Reviews 

66
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

i order 2 days before, Till i didn't get any order confirmation nor any mails regarding my order the orders worst customer services. Now am thinking groovyocottage.com is money looting website, i thin... See more

Company replied

Rated 5 out of 5 stars

Ordered a Tulip style coffee table from Groovy Home , my experience from beginning to end was fabulous!!! Nothing was too much trouble Kunj whom I dealt with was brilliant and kept me updated frequ... See more

Company replied

Rated 5 out of 5 stars

Ordered my Noguchi style coffee table and am delighted with product and service from Kunj. Was phoned within 10 minutes of ordering to inform me of delivery time and it was delivered earlier than expe... See more

Company replied

Rated 5 out of 5 stars

First class service from Kunj who kept me updated all along . Table exceptional quality and was packed with great care and attention I was called and given time frame for delivery, goods did indee... See more

Company replied

Company details

  1. Furniture Accessories

Written by the company

Groovy Home has a fantastic range of funky furniture in both modern and retro furniture designs. From Tulip Tables and Ball Chairs to modern Office Furtniture, we provide amazing designs at affordable prices.


Contact info

3.6

Average

TrustScore 3.5 out of 5

66 reviews

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3.6

All reviews

(66)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

money looting website

i order 2 days before, Till i didn't get any order confirmation nor any mails regarding my order the orders worst customer services. Now am thinking groovyocottage.com is money looting website, i think this is illegal website dont order any thing in this website. i already lost 39 eur

December 25, 2023
Unprompted review
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Reply from Groovy Home

I'm afraid you may have mistaken the websites.

Unfortunately, Groovyhome was severly impacted by delays due to COVID and the holding company dissolved on 12 December 2023, 3 months after the website was taken offline.

I'm sorry to hear you had a bad experience with groovycottage.com and hope your transaction with them was resolved amicably.

Rated 5 out of 5 stars

Extremely helpful and communicative…

Extremely helpful and communicative customer service, great value and quick delivery. Definitely recommend this small, personable company.

June 13, 2022
Unprompted review
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Reply from Groovy Home

Thank you very much! It was a pleasure dealing with your order and keeping you updated as much as possible and that you're super happy with your products. Take care and all the best :)

Rated 5 out of 5 stars

Amazing wall paper, great company to work with!

Very timely with updates and were quick to source an out of stock item I was seeking. Friendly and personable service. Will definitely order from Groovy Home again!

March 31, 2022
Unprompted review
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Reply from Groovy Home

Thank you for your kind words, you're very welcome and hope it looks amazing once decorated! :) GH

Rated 5 out of 5 stars

Great service and a great product

Great service and a great product. We are very pleased! Kunj is incredibly responsive and attentive to our requests. He's so eager to ensure the whole process from purchase to delivery goes to plan and our full satisfaction is achieved. Highly recommend!

March 30, 2022
Unprompted review
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Reply from Groovy Home

Thank you Elizabeth for your very kind words :)

Rated 5 out of 5 stars

I ordered a Isamu Noguchi Style table

I ordered a Isamu Noguchi Style table. What a stunning piece of furniture. I love it. I am so pleased with my purchase. Great customer experience. Kunj from Groovy Home was so helpful, I really felt looked after. He made sure from purchase to delivery that everything went smoothly. I would highly recommend Groovy Home.

March 26, 2022
Unprompted review
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Reply from Groovy Home

Dear Claudia, thank you for your very kind review, it was a pleasure receiving and processing your order and making sure things were as simple and easy for you as possible :) Wishing you all the best!

Rated 5 out of 5 stars

Amazing customer service

I searched for this item for weeks and I’m so glad I bought it here. Quality product, Fast delivery and amazing customer service.

March 7, 2022
Unprompted review
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Reply from Groovy Home

Thank you very much Laura for your kind words, was lovely having you as a customer and updating you through out your order. All the best, GH

Rated 5 out of 5 stars

Groovy Homes Boudoir Modern Lounger Armchair Chair. From the very start of my experience…

From the very start of my experience with Groovy Homes, using the website to find my 'Boudoir Modern Lounger White Chair', purchasing then delivery was easy and the follow up communication with the company was second to none. As the chair was coming from their warehouse in Belgium, I was kept constantly informed of times and expected delivery during Covid and delivery issues. The chair arrived as promised, in time for Christmas, adding the final touch to my new Bathroom. I would highly recommend Groovy Homes.

December 20, 2021
Unprompted review
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Reply from Groovy Home

Hi AM, it was our pleasure :)

We know and have experienced how frustrating ordering online can be and especially in these difficult COVID times, driver shortages, Brexit (shall we leave out alien abductions?).

You showed faith and trust in us right from the start and understanding every times we reached out; knowing you're happy and ready for a wonderful Christmas is enough for us, thank you :)

All the very best for 2022!

Rated 5 out of 5 stars

The best customer service from ordering to delivery and beyond

I ordered a Noguchi coffee table on Saturday morning and received a confirmation note from Kunj within minutes. When the product arrived it was very carefully packaged to ensure it arrived in perfect condition. So pleased with the finish and quality of the table. It looks fantastic! The customer service was excellent and have already recommended Groovy Home to several colleagues and friends.

November 25, 2021
Unprompted review
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Reply from Groovy Home

Dear Jonathan, it was a pleasure dealing with you throughout the entire order and I'm very pleased you're happy with both the table and the service. All the best for the festive season and new year ahead :)

Rated 5 out of 5 stars

5Star service from Groovy home

We bought 4 retro egg chairs from Groovy Home and we are delighted with them. We also found Kunj at Groovy Home to be a delight to do business with. We would definitely shop here again.

November 18, 2021
Unprompted review
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Reply from Groovy Home

Dear Andrew, given the delays in sourcing them with the global disruptions and knock on effects, it was a total pleasure engaging with both yourself and lovely wife. The chairs look amazing in your garden and even this time of year, I hope for some warmth so you're able to sit outside and enjoy. Thanks again and all the best for 2022!

Rated 5 out of 5 stars

Beautiful table

Beautiful table - and Kunj went the extra mile to sort out how to get it assembled and into my home

November 13, 2021
Unprompted review
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Reply from Groovy Home

Dear Sara,
Thank you for your lovely words, positivity and feedback :) it's humbling and very pleased you're happy with your table and the customer service received on your order from moment you contacted us.
Wishing you all the best and of course for taking the initial step to visit our site!
GroovyHome

Rated 5 out of 5 stars

Bought a coffee table From GroovyHome…

Bought a coffee table From GroovyHome and their service was excellent. Item arrived on time and as expected. When I had a question about the order, their response was quick, friendly, and very helpful. Would highly recommend.

September 16, 2021
Unprompted review
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Reply from Groovy Home

Was a pleasure working with you and thank you for visiting our store :)

Rated 5 out of 5 stars

Beautiful coffee table

Ordered my Noguchi style coffee table and am delighted with product and service from Kunj. Was phoned within 10 minutes of ordering to inform me of delivery time and it was delivered earlier than expected. It was very well packed so no damage thankfully. The table is beautiful, so happy. Cannot tell the difference between original. Groovy homes was the cheapest on website and also had the quickest delivery. I don’t normally give reviews however credit to this company and Kunj.

September 9, 2021
Unprompted review
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Reply from Groovy Home

Thank you very much Heather, was a pleasure each time we spoke and glad you're very happy with the table :) Wishing you all the best for rest of 2021

Rated 5 out of 5 stars

Great company

Great product, in stock and prompt delivery. Customer service was excellent - very helpful in answering queries and in keeping oversight on delivery. A small, business that I would highly recommend and happily use again.

September 2, 2021
Unprompted review
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Reply from Groovy Home

Thank you very much, was a pleasure speaking with you throughout the order, your patience and understanding was really welcome. Wishing you all the best for the rest of the year in your new home :)

Rated 5 out of 5 stars

Superb communication

Superb communication. Before ordering the product I spoke with the company as they have highlighted there are some supply issues at the moment due to various factors. I was allowed to place a 10% deposit and given regular updates on the progress of my delivery. If I had any questions, they were always answered within a day. I'd happily use Groovy Home again, purely on the level of customer service.

June 26, 2021
Unprompted review
Rated 5 out of 5 stars

First Class

The garden set I was after wasn't in stock so I called to see when it might be available. Kunj proceeded to record my details and called me when it was back in stock (which it wasn't for very long!). Great to deal with via email and the phone, with a prompt and courteous delivery service. First Class

May 31, 2021
Unprompted review
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Reply from Groovy Home

Hey Jason, pleasure helping you with this order and thank you again for your patience. Take care and all the best for the rest of 2021 :)

Rated 5 out of 5 stars

Customer service

As many others have said, customer service was excellent
Communication first class throughout
Highest recommendation from me

May 14, 2021
Unprompted review
Rated 5 out of 5 stars

One of the best customer services I’ve experienced!

I came across this website when I was looking for a chair for my bedroom, after looking for a while I found my dream chair.

Unfortunately, due to Brexit etc the shipping was taking longer than expected, however the owner went out of his way to call me and let me know what was happening. On the phone call I explained how I was made redundant and he very kindly refunded me 10% and offered career advice which was really appreciated. Due to financial circumstances I was unable to purchase the chair and Kunj was so lovely and understanding. I received my refund shortly after along with a reassuring phone call.

The owner was so, so helpful and made the experience a very comfortable one. 10/10 would recommend and I will definitely be re-visiting this company in the future, that’s for sure.

April 19, 2021
Unprompted review
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Reply from Groovy Home

Awww thank you Lucy for such a lovely review :)

It's nice to be nice and we've all had moments when a stranger has reached out unexpectedly - I know I've been grateful when it's happened to me!

Thank you for such positive words and sincerely wish you an improved, happier 2021, take care

Rated 5 out of 5 stars

Suberb experience from start to finish…

Suberb experience from start to finish - I really can't recommend Groovy Home enough. First class customer service from Kunj - I bought a Retro Eames 219 leather chair for the office and I have to say it exceeded my expectations for quality (beautiful Italian leather throughout which is amazing for the price); and was delivered in perfect condition within just a few days. Highly recommended!

April 6, 2021
Unprompted review

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