Group Retreats Reviews 485

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent facilities, highlighting the spaciousness, comfortable amenities, and well-maintained grounds. Many reviewers enjoyed the convenient locations, often noting their proximity to local attractions and natural beauty. The staff also received high commendations for their helpfulness and welcoming demeanor, contributing to memorable holidays for many. However, some customers reported issues with heating, particularly in areas like games rooms, making them unusable. A few also mentioned discrepancies between advertised features, such as speakers, and what was actually provided at the property.

What people talk about most

Facilities

Reviewers express great satisfaction with the facilities. Customers highlight the spacious rooms, stunning... See more

Location

Customers consistently note positive experiences with location, often describing properties as stunning,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness and... See more

Quality

Consumers find the quality of the accommodations to be positive. Reviewers consistently praise the spacious,... See more

Holidays

People report positive experiences with holidays. Customers consistently praise their stays, often for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked Old Lakenham for three nights to celebrate my 60th birthday with 24 friends, and loved every minute, the house exceeding all our expectations. Just 50 minutes from London, it's the perfect part... See more

Company replied

Rated 5 out of 5 stars

We booked Milton House for a 2 day corporate small team event and it was just perfect. Lovely facilities and grounds, great location and well maintained. The games room is a good space for meetings a... See more

Company replied

Rated 5 out of 5 stars

A lovely guest house which has been refurbished to a high standard maintaining the elegance of an older building but with all modern conveniences. We had a family room which was really spacious as wel... See more

Company replied


Company details

  1. Holiday Home
  2. Holiday Accommodation Service
  3. Luxury Hotel

Written by the company

Group Retreats provides large-group high-end accommodation in unique and beautiful country houses. Recognising that large groups often struggle to find appropriate accommodation and that luxury housing for such groups was in short supply, we set out to find the perfect country homes for our customers to enjoy. Our vision is not only to provide your group with a comfortable stay, but to give you an unforgettable experience of staying in a quintessential English country home. You will discover unique settings for a family break, corporate function or a milestone celebration; which you can enjoy in your own way. Typically, our properties are large historic listed buildings with extensive grounds and beautiful gardens. Swimming pools and spas are features in most of our places, along with games rooms packed with snooker, pool and other games. Our properties are generally in quiet, isolated locations, surrounded by countryside – perfect for exploring. At Group Retreats we can help you plan an unforgettable trip.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

485 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Jades last rodeo

We stayed at the house Friday - Monday for a gathering of 18 people from start to finish was just perfect no it was spectacular very well organized and very informative thank you group retreats Chloe and hope the house and the grounds are amazing the pool area is unreal and the hot tub was just perfect to carry on socializing and drinking we just didn’t want to leave I would defiantly recommend this property in fact that every one was blown away by this amazing house and grounds. We had a private chef Philleep yummy food was served and did not disappoint food was bang on then we had the big British roast came for BBq And the food was decent everything was perfect yummy food beautiful grounds and to top it the weather was scorching so thank you abbey house its was unreal just amazing.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Just back from staying at Fawley Court…

Just back from staying at Fawley Court in Hereford and what a wonderful place. The house and grounds are stunning and the pool is a great size.

It accommodated my 30 guests well in what were mostly spacious rooms although some are not ensuite with some areas having 3 rooms sharing a bathroom.

The great hall is fabulous for getting a large group together and we used Christines Catering in Hereford to cook a meal for us one night which was amazing.

We also ran a group laser clay shooting session using Oaker Wood Leisure who did a great job.

Lots of nice walk available from the house and the surrounding gardens are amazing.

Will definitely go again in future.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

We booked Milton House for a 2 day…

We booked Milton House for a 2 day corporate small team event and it was just perfect. Lovely facilities and grounds, great location and well maintained. The games room is a good space for meetings as their is a screen and seating available.

May 13, 2026
Unprompted review
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Reply from Group Retreats

Dear Bhavna,

Thank you for taking the time to write a lovely review of your time at Milton House.

I'm pleased to hear that you and your group made good use of the facilities at the property, and that you had everything you needed for your corporate event.

I hope to be able to welcome you back to Milton House or one of our other properties again in the future.

Kind Regards

Lia

Rated 1 out of 5 stars

Our terrible experience of Timberley House

Our stay at Timberley House in February 2026 for my Nan and Grandad's 60th Wedding Anniversary was extremely disappointing and nowhere near the standard advertised. The biggest issue was the heating — the games room had no heating whatsoever during our entire stay, making it completely unusable despite being promoted as one of the property’s main features.

The main house was also inadequately heated throughout the daytime, leaving members of our group, including elderly guests, sitting indoors wearing scarves and gloves just to stay warm. This was completely unacceptable and made the property very uncomfortable to stay in.

What made the situation even worse was the complete lack of communication. We contacted the caretaker during our stay to report these problems and received no response at all. Being ignored while dealing with such basic issues was incredibly frustrating.

To make matters worse, there was also a leak at the property, and the only attempt to deal with it was to place towels on the floor. This was hardly an appropriate solution and further highlighted the poor standard of maintenance and response throughout the stay.

To add to this, we had been specifically told before arrival that we were not allowed to bring our own speakers because speakers were supposedly provided at the property. When we arrived, there were no speakers anywhere in the house. Yet another example of the property not matching what was promised.

While the company acknowledged the issues we experienced at Timberley House, their response completely missed the main point — there was no meaningful compensation offered for a stay that was severely impacted by multiple problems they have effectively admitted existed.

The company’s response focused entirely on what they may improve for future guests, such as adjusting heating times and providing portable heaters, but did nothing to properly address the disruption, discomfort, and inconvenience our group actually experienced.

Acknowledging problems after the fact is not the same as resolving them. For the amount paid, we expected a warm, functional property with responsive support, and unfortunately that is not what we received.

Overall, this experience fell well below expectations, especially considering the price paid. Unfortunately, I would not recommend staying here or using Group Retreats.

February 6, 2026
Unprompted review
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Reply from Group Retreats

Dear Sophie,

Thank you for taking the time to leave your feedback. We are truly sorry to hear that your stay at Timberley House fell below expectations, especially given such an important family occasion celebrating your grandparents’ 60th wedding anniversary.

Following our conversation on the phone this morning, we now fully understand the extent of the experience your group had during the stay, and we appreciate you taking the time to speak with us openly about the issues encountered.

Having reviewed the concerns raised, we fully accept that both we and the property owner could have handled aspects of this situation better. Whilst some remedial actions were discussed and implemented following your complaint, we completely understand your frustration that this did not change the experience your group had during the stay itself.

We are particularly sorry to hear that members of your family felt uncomfortable due to the heating issues within the property, and we also acknowledge your disappointment regarding the games room, the missing speakers, the reported leak, and the lack of timely communication whilst you were onsite. We appreciate how frustrating this must have been, especially after looking forward to an important celebration together.

Your feedback has been taken extremely seriously by both Group Retreats and the property owner. Since receiving your complaint, steps have been taken to improve the heating arrangements, provide additional heating within the games room, replace missing equipment, and review property management procedures moving forward.

We genuinely regret that your experience did not reflect the standard we aim to provide to our guests, and we do appreciate you bringing these matters to our attention.

Kind regards,

Lia

Rated 5 out of 5 stars

30th Birthday Celebration at Caer Beris

My partner and I stayed at Caer Beris to celebrate our 30th birthday with all our closest friends. The setting was incredible, and we hosted a fantastic dinner party in the dining room. We were also lucky with perfect weather for the weekend, which meant we could enjoy swimming in both the lake and the pool on the grounds. Lia and the team were amazing throughout our stay. We couldn’t recommend the place highly enough, thank you to Lia and the whole team!

April 24, 2026
Unprompted review
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Reply from Group Retreats

Dear Lara,

Thank you for your lovely review!

I'm so pleased that your 30th birthday celebrations went well, and that you all had an amazing time celebrating.

It's very kind of you to mention me - I'm just pleased that I could help!

I really do look forward to hopefully welcoming you back to Caer Beris or one of our other properties again soon!

Kind Regards

Lia

Rated 5 out of 5 stars

We stayed at Holbecks House

We stayed at Holbecks House. What a beautiful home, grounds and general setting! Gaining access was simple, beds were made as requested and the hot tub was rumbling away for us to hop straight in. The interior was gorgeous, the patio had views of the countryside and the lawn was perfect for a sunny day.
Group Retreats sent us clear arrival and check out instructions as well as providing the number of a caretaker for any problems we might face.
I would highly recommend a stay here!

May 8, 2026
Unprompted review
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Reply from Group Retreats

Dear Ken,

Thank you for your lovely review of your time at Holbecks House!

I do agree that this property in particular has some wonderful views of the countryside, and the garden provides some wonderful spaces to relax in on a sunny day!

I hope to be able to welcome you back to Holbecks House or one of our other properties again soon!

Kind Regards

Lia

Rated 5 out of 5 stars

Really impressed with Group Retreats

Really impressed with Group Retreats - super responsive, good value properties. Would 100% recommend

May 1, 2026
Unprompted review
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Reply from Group Retreats

Dear Emma,

Thank you for your kind review.

It's lovely that you have commented on the responsiveness of the team at Group Retreats - we pride ourselves on our customer service and I'm pleased that you have noticed this.

I really hope to be able to welcome you back to one of our properties again in the future.

Kind Regards

Lia

Rated 5 out of 5 stars

Awesome stay for big groups!

An incredible stay and great service. I even forgot some precious items in the room and the caretaker, Jamie, found and returned them within a couple of days! Would highly recommend

April 25, 2026
Unprompted review
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Reply from Group Retreats

Dear Ben,

Thank you for your review of your time at Saham Grove Hall!

It's lovely to hear that Jamie was efficient in returning your lost property, and that you would recommend the property!

I hope to be able to welcome you back to Saham Grove Hall or one of our other properties again in the future.

Kind Regards

Lia

Rated 5 out of 5 stars

Amazing Group Stay at Caer Beris

Dear Chloe and the Group Retreats Team,

I just wanted to say a sincere thank you for the amazing stay we had at Caer Beris (Wales). It’s not only a gorgeous venue, but it proved to be the perfect place to bring our team of 22 people together. From the grand meals in the dining room to relaxed drinks by the hot tub and peaceful moments by the river, it created so many natural opportunities for connection and bonding.

As we were organising the trip, we really appreciated your patience and support in answering our many questions along the way. Your help made the entire process smooth and enjoyable.

We also used DineIndulge (private chef experience reccomended by GroupRetreats) which was great and we would recommend to anyone planning an event

And special thanks to Delaney , our home caretaker, who helped us while on site !!

Thank you again for everything—you helped make this a truly memorable experience.

April 22, 2026
Unprompted review
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Reply from Group Retreats

Dear Lau,

Thank you for your lovely review of your time at Caer Beris Manor.

It's great to hear that you and your group had a lovely time throughout your stay, and that you all made great memories!

It's also lovely that you mentioned Chloe from the office and Delaney the caretaker, both of which work extremely hard to ensure all of our guests' experiences and nothing sort of incredible!

I really hope to be able to welcome you back to Caer Beris Manor or one of our other properties again in the future.

Kind regards

Lia

Rated 5 out of 5 stars

Lovely weekend

Stayed at Ashfield Place for a long weekend and had a wonderful time. It was the perfect location for my 1920s themed murder mystery party! Jason the caretaker was very responsive and quickly helped us to sort out the fuse box when the power in the kitchen tripped. Beds were lovely and it comfortably housed 27 people - will definitely come back!!

April 24, 2026
Unprompted review
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Reply from Group Retreats

Dear Ellis,

Thank you for your lovely review.

It’s great to hear that the 1920’s mystery party went well, and that you all enjoyed your time there!

It’s very kind of you to mention the helped you received from Jason - he’s a very dedicated caretaker and I’ll be sure to pass your comments onto him!

I look forward to welcoming you back again in the future!

Kind Regards

Lia

Rated 5 out of 5 stars

Excellent Alward House & Group Retreats

Alward House was a fantastic stay, all our guests enjoyed their time at this stunning location. Very happy with everything and the support from the Group Retreats team. Thanks again!

April 23, 2026
Unprompted review
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Reply from Group Retreats

Dear Ella.

Thank you very much for your kind review of your time at Alward House!

I’m so pleased to hear that you’re happy with the whole experience from start to finish, and that all of your guests enjoyed their stay.

I really hope to be able to welcome you back to one of our properties again in the future.

Kind Regards

Lia

Rated 5 out of 5 stars

A family gathering to celebrate my…

A family gathering to celebrate my daughter’s upcoming wedding. We had the best time the house was spacious and well equipped. The sun shone and the pool and hot tub were a blessing. We would defiantly go back.
Thank you group retreats for making the whole process run smoothly
Doreen

April 24, 2026
Unprompted review
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Reply from Group Retreats

Dear Doreen,

Thank you for your lovely review.

I'm so pleased to hear that you and your group enjoyed the celebrations at our property, and congratulations to your daughter on her upcoming wedding!

I hope to be able to welcome you back to one of our properties again in the near future.

Kind Regards

Lia

Rated 5 out of 5 stars

Great accommodation at Grassington Lodge

A lovely guest house which has been refurbished to a high standard maintaining the elegance of an older building but with all modern conveniences. We had a family room which was really spacious as well as the large bathroom with lovely walk-in shower. The small fridge was a very useful extra. The check-in system worked perfectly.

April 21, 2026
Unprompted review
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Reply from Group Retreats

Dear Gillian,

Thank you for your kind review of your time at Grassington Lodge!

It's great to hear that you had everything you needed in the family room - I certainly agree that it's a very spacious room!

I really do hope to be able to welcome you back to Grassington Lodge or one of our other hotels again in the near future!

Kind Regards

Lia

Rated 5 out of 5 stars

Extended family get together.

We booked Ashfield Place Farm for an extended family get together. The house was beautiful with lots of character, the reception rooms were great sizes especially the dining room where we enjoyed meals together. Huge fully equipped kitchen, amazing outdoor heating swimming pool, the kids absolutely loved it. The hot tub could do with a bit of maintenance on the jets but was great other than that. Bedrooms were of great sizes.

Jason the caretaker was very helpful and quick to respond to queries

We had an amazing stay, it just went too quick!

This is our second stay with group retreats and I’m sure there will be many more to come! Keep up the excellent work.

April 17, 2026
Unprompted review
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Reply from Group Retreats

Dear Marie,

Thank you for your review of your time at Ashfield Place Farm!

It's wonderful to hear that you and your group enjoyed your time at the property, and made good use of the various reception rooms to spend time together!

We have taken on your feedback regarding the hot tub, and will ensure that the jets are checked immediately so that they are in full working order.

I really do hope to be able to welcome you back to Ashfield Place Farm or one of our other properties again in the future!

Kind Regards

Lia

Rated 5 out of 5 stars

Stable Cottage

Stayed at Stable Cottage (13th-17 April) It was an absolutely amazing stay. From the minute the booking was made we had amazing service from group retreats. They phoned me making sure I got all information required and if I need anything more information.
Then when me and my work colleagues arrived at the cottage it was beautiful. The whole house was clean and we had a basket in the kitchen filled with goodies. There’s a book to help you with information regarding the house and the local area.
So I would highly recommend Stable cottage and of course Group retreats. They are amazing.
I will highly recommend staying at Stables cottage as it was stunning.
So if I ever need a home for leisure or work again I will 100% look at more of group retreats homes.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Milton House

Milton House
We stayed at Milton House as a group of 30. Seven families. The house was brilliant. The pool and pool area is so lovely and warm, the ground are huge and well kept and plenty of space for everyone to sleep and relax. Would highly recommend.

April 8, 2026
Unprompted review
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Reply from Group Retreats

Dear Marie,

Thank you for your lovely review of your time at Milton House.

It's great to hear that you and your group made good use of the facilities, and all enjoyed your stay!

I really do hope to be able to welcome you back again in the future.

Kind Regards

Lia

Rated 5 out of 5 stars

Ashfield - Absolutely blissful time had

Absolutely blissful time had at Ashfield Place Farm. 16 people gathered to celebrate a dear friends 60th. Everything in the house was wonderful from the enormous kitchen, amazing dining room, fabulous bedrooms, pool table and then topped off with the most beautiful gardens, pool, jacuzzi and tennis courts. The welcome basket was superb. My 2nd time at Ashfield and I’ll def be back in 2027. Jason, the caretaker was brilliant.

April 10, 2026
Unprompted review
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Reply from Group Retreats

Dear Debbie,

Thank you for your review.

It's great to hear that all 16 members of your group enjoyed your time at the property to celebrate your friends 60th - it sounds like the celebrations went very well!

It's lovely that you've mentioned the caretaker Jason, as he does work very hard to keep the property to a high standard and I will be sure to pass this on.

I really hope to be able to welcome you back to Ashfield Place Farm or one of our other properties again in the future.

Kind Regards

Lia

Rated 5 out of 5 stars

60th birthday celebration with family.

I celebrated my 60th birthday with family at Fawley Court, South Herefordshire near Ross on Wye which was a central location to meet for those of us travelling from Manchester, London and Cornwall. Property is huge, immaculately clean and fresh. A real sense of occasion, style and prestige. Kitchen situated far from pool/ bbq area so took an age to transfer plates/ drinking glasses back and forth. A trolley and trays would work well. Dining Hall is grand for formalities but kitchen relatively small and no morning room to sit for informal breakfast etc. Some bedrooms are off annexes which is not clear from the floorplan. Remember to take your own shampoo/ shower gel. Cross the road to access the pond and formal gardens all of which are breathtaking. Recommend nearby 'Cottage of Content' for great food and warm welcome. I stayed 2 nights but wish it had been 3 (3 nights not available on my birthday week, even though booked 6-months in advance) Special mention to 'Ross' their man on location who is friendly and went 'above and beyond...' . Wouldn't hesitate to recommend Fawley Court, I would go back in a heartbeat. Enjoy!

April 7, 2026
Unprompted review
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Reply from Group Retreats

Dear Chris,

Thank you for your very kind review of your time at Fawley Court.

I'm so pleased that you and your group made good use of the property and it's facilities throughout your stay - it sounds like your birthday celebrations went very well!

Thank you also for your suggestions of the trolley and trays, we will of course take this into consideration and we do appreciate all feedback.

I really do hope we can welcome you back to Fawley Court again in the future, possible for another birthday celebration!

Kind Regards

Lia

Rated 5 out of 5 stars

5 Star experience

We had a fantastic time at Alward House. The house was very clean and tidy on arrival and housed us all. Our party didnt feel on top of each other at all. The walled garden which had the pool, hot tub and tennis court was fabulous! We were so lucky with the weather and we felt like we were abroad. It was lovely. Booking with Group Retreats was easy and they were on hand leading up the stay with any questions. We will definitely come back!

April 7, 2026
Unprompted review
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Reply from Group Retreats

Dear Christianne,

Thank you for your kind words.

It's great to hear that you and your group enjoyed the property and the facilities that come with it. I do agree that the pool area is lovely!

I'm pleased that you felt booking with Group Retreats was seamless, and I really do hope to be able to welcome you back again in the future!

Kind Regards

Lia

Rated 5 out of 5 stars

Milton house

The house and grounds are lovely and the kids enjoyed all the facilities such as the pool, games room and tennis courts. I highly recommend the house it made for a wonderful family gathering.
Aviva Frei

April 10, 2026
Unprompted review
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Reply from Group Retreats

Dear Aviva,

Thank you for your lovely review.

I'm so pleased that your and your group managed to make good use of the facilities during your stay!

I hope to be able to welcome you back to the property again in the near future.

Kind Regards

Lia

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