growstrongindustries.com Reviews 179

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Quality of product delivered is almost inexistent. Good idea thought, too bad it had be sent to china to be turned into an overpriced POS. As a customer this is a bad joke or just plain capitalism at... See more

Rated 5 out of 5 stars

I had questions about the PPFD of the x80 bar lights at various configurations that I couldn't find on the company website. When I inquired, Matt got back to me right away with the requested informati... See more

Rated 1 out of 5 stars

THE WORST SERVICE DEPT EVER - I had better service from CHINA with Marshydro giving me back 50% of my purchase price a year later when the light died. I have a K5 1000w light from KIND LED / GROW STRO... See more

Rated 5 out of 5 stars

Order from here twice now. Nothing but amazing customer service. Never mind there products are off the chart I order a x420 and a few other things received package fast and with no issues.then just pl... See more


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2.7

Poor

TrustScore 2.5 out of 5

179 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Awesome customer and tech service

Awesome customer and tech service. Answered all my questions thoroughly without hesitation. Response time to my emails was very immediate and professional. Shipping was 2 day and on time, very efficient and timely manner. 5 star for sure.

August 10, 2022
Rated 5 out of 5 stars

The best grow tents. Period.

The tents arrived open because of fedex. Luckily there is a bag inside the box kept everything flawless. I set them up to run into a problem with the zippers. On some models there is a specific way to line them up. I called assuming I’d have to RMA the tents (bummer), only to learn their support and warranty is top tier. They offered to replace immediately, but Mike also went out on the floor and troubleshooted my issues remotely. He was able to find a solution and I get to keep my tents. Happy with the product, stoked on the customer service. Just tape the boxes better xD

August 2, 2022
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Do not buy their tents. Over priced, unrealistic advertising. For example I am under 144lbs and the vars on the roof bent. Let alone 3 grown men hanging as they show you. This is just an overrated company that's made so much money at this point they don't care about the customer anymore. Refused to take a tent back without me paying for the shipping AND a restocking fee. I joined the armed forces and tried to return tent but couldn't return tent online. So it arrives and I call to return and the guy was a total dick to me once I said I was army and needed to send things back. Like he had a bone to pick with the military. I will never buy their products again and I have been for over a decade.

August 1, 2022
Rated 4 out of 5 stars

Great customer service

Great service, product not so much.
Amazing customer service!!!
The gorilla lite tent was a mistake. I purchased basically because of the extension option, not realizing how much it restricts the accessibility. Stay clear unless you stand under 5 feet tall. You will be majorly disappointed.......

July 27, 2022
Rated 5 out of 5 stars

Good service

There was an issue with the website that caused my order to process twice, but the customer service staff was quick to get it reversed and refunded to my account.

July 21, 2022
Rated 3 out of 5 stars

The tents are heavy duty, but...

The tents are heavy duty. Love everything about them, except the light leaks through the front door. My 4x8 lite tent isn't as bad, but my 5x5 leak is terrible. Would have given 5 stars if not for the light leaks, which are caused by only using 3 little strips of velcro. 5 strips would have gotten 5 stars.

July 21, 2022
Rated 1 out of 5 stars

Product delivered lacks quality expected

Quality of product delivered is almost inexistent. Good idea thought, too bad it had be sent to china to be turned into an overpriced POS. As a customer this is a bad joke or just plain capitalism at its worse .. zippers broke after a couple of uses .. you read that well: 1 - 2 - BROKE!! Velcro is already starting to fail to keep together, and last but not least the reflective material has begun to peel off in small areas. Could’ve paid less for something just as bad or maybe somehow better.

July 20, 2022

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