Quality of product delivered is almost inexistent. Good idea thought, too bad it had be sent to china to be turned into an overpriced POS. As a customer this is a bad joke or just plain capitalism at... See more
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I had questions about the PPFD of the x80 bar lights at various configurations that I couldn't find on the company website. When I inquired, Matt got back to me right away with the requested informati... See more
THE WORST SERVICE DEPT EVER - I had better service from CHINA with Marshydro giving me back 50% of my purchase price a year later when the light died. I have a K5 1000w light from KIND LED / GROW STRO... See more
Order from here twice now. Nothing but amazing customer service. Never mind there products are off the chart I order a x420 and a few other things received package fast and with no issues.then just pl... See more
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I have purchased a number of items from…
I have purchased a number of items from grow strong and have always been extremely satisfied with the service
Great Results
Great Results. Quality Product easy to use. Am using up old nutes and moving on to LOTUS Nutes
Quick and easy transaction
Awesome customer and tech service
Awesome customer and tech service. Answered all my questions thoroughly without hesitation. Response time to my emails was very immediate and professional. Shipping was 2 day and on time, very efficient and timely manner. 5 star for sure.
Keeps you coming back
Ordered the wrong item and there was no problems getting a refund easy to deal with customer service.
Great people
I just got around to assembling my…
I just got around to assembling my Tommy Chong 5x5……high quality…..awesome ! Thank You.
The best grow tents. Period.
The tents arrived open because of fedex. Luckily there is a bag inside the box kept everything flawless. I set them up to run into a problem with the zippers. On some models there is a specific way to line them up. I called assuming I’d have to RMA the tents (bummer), only to learn their support and warranty is top tier. They offered to replace immediately, but Mike also went out on the floor and troubleshooted my issues remotely. He was able to find a solution and I get to keep my tents. Happy with the product, stoked on the customer service. Just tape the boxes better xD
Quick shipping and fair pricing
Quick shipping and fair pricing. I will be a return customer. 👍
Terrible customer service
Terrible customer service. Do not buy their tents. Over priced, unrealistic advertising. For example I am under 144lbs and the vars on the roof bent. Let alone 3 grown men hanging as they show you. This is just an overrated company that's made so much money at this point they don't care about the customer anymore. Refused to take a tent back without me paying for the shipping AND a restocking fee. I joined the armed forces and tried to return tent but couldn't return tent online. So it arrives and I call to return and the guy was a total dick to me once I said I was army and needed to send things back. Like he had a bone to pick with the military. I will never buy their products again and I have been for over a decade.
Great customer service
Great service, product not so much.
Amazing customer service!!!
The gorilla lite tent was a mistake. I purchased basically because of the extension option, not realizing how much it restricts the accessibility. Stay clear unless you stand under 5 feet tall. You will be majorly disappointed.......
Good service
There was an issue with the website that caused my order to process twice, but the customer service staff was quick to get it reversed and refunded to my account.
The tents are heavy duty, but...
The tents are heavy duty. Love everything about them, except the light leaks through the front door. My 4x8 lite tent isn't as bad, but my 5x5 leak is terrible. Would have given 5 stars if not for the light leaks, which are caused by only using 3 little strips of velcro. 5 strips would have gotten 5 stars.
Took over two weeks to arrive.
Took over two weeks to arrive.
Showed up poorly packaged and damaged.
Like my last order.
I will not order from Grow Strong again.
Shipping Dept sucks ass guys!
Product delivered lacks quality expected
Quality of product delivered is almost inexistent. Good idea thought, too bad it had be sent to china to be turned into an overpriced POS. As a customer this is a bad joke or just plain capitalism at its worse .. zippers broke after a couple of uses .. you read that well: 1 - 2 - BROKE!! Velcro is already starting to fail to keep together, and last but not least the reflective material has begun to peel off in small areas. Could’ve paid less for something just as bad or maybe somehow better.
You can talk to humans on the phone. Fast shipping too
These guys had my shipment out same day. Pretty impressive. They also have actual human beings that answer the phone lines for questions.
These qualities are hard to find this day and age. Keep up the good work grow strong industries.
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