In December 2023 I had a Grundfos shower pump Model A98950217 TYPE STR-2.0C fitted. It was installed to replace a Mira pump that had worked perfectly for 12 years. It worked for a about 15 m... See more
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Noisy pump that sounds like a door slamming downstairs followed by sounds of aliens communicating. If dishwasher is running it will sip water every few minutes which makes the Groundfos start up and y... See more
Company replied
UPS3 installed Oct 2024,not used for few months,went to put on for Hot Water,not working.Works for heating,same water same system,was told needs servicing every 6 months or less and won't work if not... See more
Company replied
Beware of the alpha1 15-60 GGES3 When installing underfloor heating this pump was foisted upon us by the contractor. Never got it to work. It is meant to self aerate but there is no way to do so. The... See more
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Company details
Written by the company
Grundfos has a global presence and is a full range supplier within pumps for heating, air conditioning, irrigation, industry, groundwater, boosting and water treatment.
Contact info
Poul Due Jensens Vej 7, 8850, Bjerringbro, Denmark
- grundfos.com
1.5
Bad
156 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Manager
The real question with Grundfos is What Customer service??? We bought 3 expensive pumps. A local Pump supplier (not a Grundfos distributor) designed and sold us an inapppropriate pump for our application. The pump has a problem and the vendor has been hard to get along with. The problem is that Grundfos is so locked down in terms of communicating that I have found it imppossible to contact them to confirm my judgement regarding the equipment and since it did not come from an authorized distributor I am screwed. I believe they make a reasonably good product but if a customer cannot communicate with the manufacturer about an application and a product their equipment is not worth owning. In short customers shouls AVOID Grundfos until they change how they handle customer complaints.
March 6, 2025
Unprompted review
Reply from Grundfos
Hello Karl,
We're sorry to hear about your frustrating experience. It’s disheartening to know that you’ve had difficulty getting support and clarity on your pumps. Providing excellent support and communication is very important to us. We would appreciate the opportunity to look into this further. Please email us at dbsamericas@grundfos.com with more information about your situation, and we will do our best to assist you.
Thank you, Ty
I'm really confused
I'm really confused. The reviews on Trustpilot do not leave me with confidence re a Grundfos pump. The trouble is, the pump I am looking to replace is a Grundfos and it is 24 years old with no problems.
February 10, 2025
Unprompted review
Reply from Grundfos
Thank you for sharing your thoughts and concerns. We understand that reading mixed reviews can be confusing and we appreciate your honesty. It's great to hear that your current Grundfos pump has served you well for 24 years without any issues – that's a testament to the quality and reliability of our products.
We continuously strive to improve and innovate, and we stand by the durability and performance of our pumps. If you have any specific concerns or questions about the new pump you're considering, please don't hesitate to reach out to our customer service team. We're here to help and ensure you have the best experience possible. If you need help finding the right replacement for your pump, please do not hesitate to contact our customer care team at grundfos-uk@sales.grundfos.com.
Thank you for considering Grundfos once again.
Kind regards, Maria
Scala 2 NOT reliable OR durable!
My Scala 2 stopped working after 5 years, well short of the 15 years it was supposed to work (as advertised on their website). Out of warranty so no one wants to know about it. Have since found lots of negative feedback on the Grundfos Pump. NOT durable or reliable as advertised. I recommend you by a pump from a different supplier.
December 6, 2024
Unprompted review
Reply from Grundfos
Hi Angi, thanks for sharing your feedback. We’re sorry to hear your experience with your Grundfos pump was not a positive one. We have received your initial request to review your situation and the matter is currently being reviewed and we will be in touch soon. I believe I have responded to a similar request from you on another platform. I can understand you are disappointed and had high expectations for your Grundfos pump and we are sorry to hear your experience has not been a positive one with the pump or with the kind of service you had expected from our customer service team. It is important to acknowledge that generally speaking most domestic pressure pumps in Australia and New Zealand (no matter the brand) only have a 2-year warranty - if you are able to do a bit of research into this, this is what you will find. That is the standard for the industry. I do not know who has given you the information that the pump would last 15+ years because nowhere on our website (The Grundfos websites globally or in Australia or New Zealand) do we make a statement or claim like that. If you have found a claim like this anywhere in our marketing materials or on our website please send me a photo or screenshot and I will investigate it but I am not aware of any claim like this. Anecdotally, we do know our pumps last a long time and customers give us this feedback all the time. But, regarding your pump, customer service is correct in their assessment in that your pump is out of warranty by 3 years. However, as I mentioned we are reviewing the matter currently to see what we can do for you. In the meantime, you can correspond with me directly at marketing-au@grundfos.com where I'd ask you to provide a contact number where we can call you directly to provide you with an update on this matter.
Kind Regards, Aaron
Awful service
Awful service, no one contacts you, was a big user of their products, not anymore
If i could give 0 stars i would.
January 21, 2025
Unprompted review
Reply from Grundfos
Thank you for taking the time to share your feedback.
We are committed to improving our service and ensuring that such issues do not happen again. Your feedback is invaluable to us, and we would appreciate the opportunity to make things right. Please contact us directly at grundfos-uk@sales.grundfos.com, and we will do our best to resolve your concerns promptly.
Thank you for your understanding and for giving us the chance to improve. Kind regards, Maria
Pump failed in winter less than 2 years…
Pump failed in winter less than 2 years of installation.
January 20, 2025
Unprompted review
Reply from Grundfos
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused by the pump failure.
We take product quality and customer satisfaction very seriously. To better assist you, could you please provide us with your order number and any additional details about the issue? Our customer service team is ready to help resolve this matter as quickly as possible at grundfos-uk@sales.grundfos.com.
Thank you for your patience and understanding. Kind regards, Maria
Grundfos pump warranty warning
Purchased a Grundfos 3.0 bar negative brass pump to run my power shower in April 2020 One of the reasons I purchased was because of 5 year manafacturers guarantee. Mid December 2024 pump stopped working. Plumbing Store I purchased it got in touch with grundfos and they told me the pump had been manufactured in week 33 of 2019 which was August 12 to August 17 2019 and that the guarantee was only from date of manufacture and not date of purchase. Grundfos sent out a capacitor as they thought this was issue but it was not. In my opinion this guarantee is a joke as the pump could be sitting on the suppliers shelf for 8 months which is nearly 1 year of the warranty gone. If buying a Grundfis make sure you check the manufacture date and if it's over a month old demand a newer pump.
December 14, 2024
Unprompted review
Reply from Grundfos
Thank you for sharing your experience and bringing this to our attention. We sincerely apologise for the inconvenience and frustration you've encountered with your Grundfos pump and the warranty process.
We understand your concern regarding the warranty period starting from the date of manufacture rather than the date of purchase. This is a standard policy to ensure the quality and reliability of our products.
Thank you for your understanding.
Well pump failed in 3 years
UPDATE - Grundfos never replied to my email follow up as I was instructed to do in their response to my review. I sent follow ups to my email..still nothing. this is all smoke and mirrors, they want you to think they are taking care of customer issues, but it's all a fake......you are screwed. Just move on and buy from someone else
Well pump failed in 3 years. Should have lasted 10. Please consider a different brand
January 8, 2025
Unprompted review
Reply from Grundfos
Hi Scott,
We are truly sorry to hear about your experience with our pump and the follow lack of support. At Grundfos, we genuinely care about the quality and durability of our products, and we understand how disappointing this must be for you. We are eager to resolve this issue and would like to investigate further to understand what may have gone wrong.
Could you please contact our GWI Technical hotline at 844-824-8953 for immediate assistance or email us at SUPPORT-US@SALES.GRUNDFOS.COM? We will do our best to address and meet your concerns promptly and see how we can provide the right support.
You are also very welcome to reach out to us at socialmedia@grundfos.com and send your details so we can accommodate your needs accordingly.
Thank you for bringing this to our attention, we look forward to hearing from you.
Best regards, The Grundfos Team
We have a Grundfos pump under 5 year…
We have a Grundfos pump under 5 year warranty and it is in place 2 years. It is not working, we reported it a full week ago and still don’t have any idea when it will be fixed. Grundfos Ireland are impossible to contact. We have no working toilets or water for the last 10 days and we have a baby and a 3 year old, no idea when our pump will be replaced. Worst customer service ever! Will have to go the legal route
December 11, 2024
Unprompted review
Reply from Grundfos
Hello, we're sorry to hear about your experience. We urgently want to investigate further to ensure that a site visit is scheduled and attended ASAP. If you would like to email us at uki@servicesupport.grundfos.com and provide details of the product, and your address details we will look into this immediately.
Kind regards, Grundfos
Outrageous 'service' cost
Grundfos came to service our home booster pump unit. A very pleasant man arrived and was here for less than 10 minutes. For this they charged us £360.00
I feel like we have been robbed!
December 9, 2024
Unprompted review
Reply from Grundfos
Hello, we're sorry to hear about your experience. We would like the opportunity to learn more about your situation. If you would like to email us at uki@servicesupport.grundfos.com and provide all job information including job number which will start with a H and we will investigate.
Kind regards, Grundfos
Grundfos WC-3 unit - poor quality control and poor service
Purchased Groundfos WC-3 unit, within 1.5 months of it being installed it was making a grinding noise. Thinking something had been flushed that shouldn't have been called out an engineer who instead found the blades from the motor were loose and had fallen off so clearly a manufacturing defect that should have been covered under warranty.
I contact the groundfos team with a report detailing the findings from the engineer and they are refusing to reimburse any costs for this even though it would have cost them to send an engineer out anyway.
November 8, 2024
Unprompted review
Reply from Grundfos
Hi Haris,
Thank you for your feedback. We are sorry to hear that we were unable to meet your expectations.
In most warranty-related scenarios, the warranty is handled through the place of purchase. We have agreements and procedures in place with our direct trading partners to manage these warranties. In some cases, we can send an engineer out under warranty. Unfortunately, we are not in a position to compensate for any costs outside of this.
If the issue had been flagged to us directly or through the merchant you purchased it from at the time, we would have stepped in to assist.
We apologise for any inconvenience caused, but at this late stage, we are unable to rectify the situation as the job has already been carried out by a third party.
Thank you
Maria
We bought a Grundfos scala 1 on amazon…
We bought a Grundfos scala 1 on amazon a year ago. This is our 2nd Grundfos scala 1. The 1st one was supplied to us by our plumber, when it broke down after 1 year, due to the model, which was discontinued, he was unable to fix i. So, we bought another one on Amazon. And, after 1 year it broke down on us. The pump, according the the paperwork comes with 24 months warranty. We were unable to locate the distributor that was a seller on Amazon, so, we contact Grundfos USA directly. After all the ding dong with them, they had refused to honor the warranty. This is so typical of these European companies. They want to sell their products in our country but they do not want to honor what they said they will. They have lost me as a customer and anyone who is looking to buy a pressure pump or any types of pump, stay away from Grundfos.
October 1, 2024
Unprompted review
Reply from Grundfos
Hello, we're sorry to hear about your experience with the SCALA1 and support for it. We currently do not sell directly to Amazon, which can impact the warranty. We would like the opportunity to learn more about your situation and the pump installation itself to provide support. If you would like to email us at dbsamericas@grundfos.com, we will do our best to make this right.
Thank you! -Ty.
We've had an issue with our pump and as…
We've had an issue with our pump and as under warranty it was replaced in May 2024. The new pump had occurred an issue and in a matter of days the lovely Kelly whom contacted me directly had arranged another replacement straight away. Customer service excellent and very helpful. Many thanks and fingers cross.
September 18, 2024
Unprompted review
Reply from Grundfos
Thank you so much for the wonderful review of the customer service that you have received. I will make sure this is passed on to Kelly.
Kind regards, Maria
AVOID!!!
Built our home in 2018 and our plumbing contractor installed the Grundfos Scala2 pump. It has been replaced three times and now the latest one has begun to leak. Avoid this company and this product!
September 16, 2024
Unprompted review
Reply from Grundfos
Hi Leanne,
Thank you for your feedback. I am sorry to hear that you have had issues with our pump. Please can you contact me directly at salesireland@sales.grundfos.com and I can assist going forwards. I do appreciate that this has been an inconvenience to yourself and appreciate your patience while we help rectify the problem.
Thank you, Kelly
Avoid fitting any Grundfos products!
If i could give zero stars for a review i would! I will never recommend or fit a grundfos product ever again - we have had constant problems over the last 2 years with their condense pumps, after being told 2 years ago they have a manufacturing fault i still cannot believe 2 years on they have done nothing about it.
Replacing these units has cost us as a business thousands of pounds in labour and a few customers and still today we are experiencing problems.
At least we finally managed to get Grundfos to send engineers out to replace these units but this process is very difficult and our customers have recieved terrible customer service from Grundfos.
Not very happy at all - ever our merchants have pulled these products off their shelfs.
September 15, 2024
Unprompted review
Reply from Grundfos
Hi Craig
Thank you for your feedback. Neal has already been in contact with yourself regarding this and we are happy to work with you and support you as best we can. Should you have any further queries, please do not hesitate to reach me at grundfos-uk@sales.grundfos.com.
Thank you, Kelly
A real disaster with the after sales…promplty and perfectly solved after involving Grundfos Italia.
10/09/2024 Update
After the involvement of Grundfos Italia, through their Head of Service Mr. Crepaldi, all the troubles caused and the money wasted by the previuos CAT - Servicepump S.r.L. - have been properly and quickly solved. My experience and review is therefore eventually perfect. Thanks again Mr. Crepaldi and Grundfos Italia.
Initial Review - 28/08/2024
A real disaster with the after sales assistance.
If you have a problem as just happened to me with the MAGNA 3 model you can be sure to waste weeks before realizing that the company (at least in Italy) has non assistance, they are not answering to emails sent through the website dedicated area, and basically have no external assistance centers. The one that eventually I found (Servicepump S.r.L.) asked for 250 € + VAT with pre-payment simply to exit and understand the problems, that was not solved. Stay away, far away, from this company; my humble opinion.
August 28, 2024
Unprompted review
Reply from Grundfos
Gentile Stefano
Ci dispiace per quanto accaduto. Negli ultimi mesi, a causa dell'implementazione di nuovi sistemi gestionali, ci sono stati dei problemi nel ricevimento delle email provenienti dal sito web.
Abbiamo in ogni caso risposto alla sua email nel momento in cui ne abbiamo preso visione.
Per quanto riguarda l'elenco dei nostri Service Partner Autorizzati è disponibile sul nostro sito web a seguente link: https://www.grundfos.com/it/support/contact-service?tab=service-partner-network
Qualora avesse ulteriori richieste o dubbi non esiti a ricontattarci all'indirizzo email dal quale le abbiamo risposto.
Ci scusiamo nuovamente per l'inconveniente.
Cordiali Saluti,
Grundfos
Bad experience!
They propose: A lot of experiences, products, challenges...
but what about the after sales service????
No direct contact!
No service!
No answer!
Nothing then Nothing!!
3 pumps, after 2 years, exactly with the same electrical problem:
warranty expired,
No assistance,
No Service
No email answer
Solution? Waste! and now different company, more serious and efficient pumps!
Grundfos = really bad experience! Never more!
August 23, 2024
Unprompted review
Reply from Grundfos
Gentile Tomas,
Ci scusiamo sinceramente per l’inconveniente. L’implementazione di nuovi sistemi gestionali ha causato problemi nel ricevimento delle email provenienti dal sito web. Le abbiamo risposto via email e la invitiamo a dialogare con il nostro personale per ulteriori necessità.
Grazie per la sua comprensione.
Non esiti a contattarci nuovamente per qualsiasi necessità futura.
Cordiali saluti,
Grundfos
Absolute nightmare with Grundfoss Sololift 2 CWC3…
We had a Grundfoss Sololift 2 CWC3 installed in our downstairs toilet in 2020. After a year or so, it started flushing itself randomly and loudly. This got worse and worse: we had to turn the toilet off at the plug in order to get any sleep. We called out a plumber who suggested the problem was with the non return valve, and water was leaking back in after the flush. He replaced it. A few months later, the problem started again. Again we replaced the non return valve and had a complete clean with pipes flushing. That didn't work. We have just replaced the pressure switch according to Grundfos troubleshooting guidelines. That didn't work. We are now left with little option but to get the whole thing replaced with a Saniflo. The Grundfos customer care line wouldn't even put me through to a human: it just told me via recorded message to speak to my installer. They don't seem to have any lists of approved engineers that I can find. I think we have probably spent around £800 trying to get this useless thing fixed and now face another £1500 or so to get it replaced completely. Our installer assured us that Grundfos was fine but next time I will make sure that I research customer service and how easy it is to find an engineer in the UK. Would absolutely not recommend.
August 21, 2024
Unprompted review
Very disappointing experience
Very disappointing experience. I contacted this company for a repair/service at a residential property and was charged £500 + VAT, plus additional costs for parts and labour. When I asked for an explanation of why the charge was so high and what it covered, I received no response. If I could score minus five, I would. The pumps are already expensive, and with the current cost of living crisis, I cannot afford to throw money away at such an extortionate rate.
June 21, 2024
Unprompted review
Reply from Grundfos
Hi Linda,
Thank you for contacting us. As discussed on the phone and via email, there has been no charge as it was a quote provided by BSS after sales. Unfortunately at the time of your request they were unaware of what the actual issue was, so therefore provided a quote for an investigation rather. After trouble shooting this with yourself, we have established that the pump is working fine but there potentially could be a leak after the pump on the outlet and have advised next steps to move forward. Please do contact me should you need any more assistance.
Thank you, Kelly
I called Grundfos for a submersible…
I called Grundfos for a submersible pump recommendation and was directed to a distributor who knew nothing about submersible pumps. She got me into a pump/Pressure Control Unit that isn't the best option. When I ask to return the unopened pump and control unit I was told there would be a 30% restock fee which is gouging in my book. I decide to use the pump only and see how it worked. Drop it in the hole and it won't run straight out of the box. Now I have a warrant claim.
Cuvo Pumping Solutions who I purchased from will not reply to my emails so I take it to Grundfos. I had one email reply from Grundfos sending me to another Dept. who would never respond.
Stay Away From Cuvo Pumping Solutions and Grundfos!!
May 1, 2024
Unprompted review
Their warranty sucks.
Their warranty sucks.They start their warranty by the date code on the pump instead of the date that it was purchased.
so if it sets in inventory for a year you have already lost almost half of your warranty.
August 5, 2024
Unprompted review
Reply from Grundfos
Hi Samuel,
Thank you for reaching out and sharing your concerns about the warranty on your product. We understand how frustrating it can be when expectations aren’t met.
We do take into account the potential for a product to sit on a shelf before installation in our warranty policy. To better assist you and look into this matter further, could you please email us at dbsamericas@grundfos.com?
Thank you! -Ty
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