I have been a regular customer with G Thomas and Sons for a number of years. I have found their delivery service to be invaluable, especially for someone who lives in a rural area. All staff, be they... See more
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I ordered oil as we knew there was to be a shortish ,been over 75 years we needed it mor for hot water than heat as we had other heat in the rooms we used .Date to be delivered was fourteen days away... See more
I always receive good service from you and will not use any other oil company. The next door neighbour tries his best to put blockages in the drivers way but with some help they were removed by... See more
First time customer during the coronavirus lockdown. Very helpful over the phone and easy in setting up an account. Delivery times were far quicker than any competitors in the area and even delive... See more
Company details
Information provided by various external sources
G Thomas & Sons is an established business grown around the local community. Specialising in domestic services, G.Thomas has expanded its commercial customer base throughout the Ammanford area. With an experienced team and a passionate, forward thinking attitude, G.Thomas & Sons promises a fast, efficient, and professional service with local flair on every delivery. Combined with our desire to always put the customer first, we offer a competitive and a unique fuel purchasing experience. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Ammanford area, give us a call today on 01269 592 437 to talk to one of our team.
Contact info
2 Pontardulais Road, Tycroes, SA18 3QD, Ammanford, United Kingdom
- 01269 592437
- ammanford@nwffuels.co.uk
- gthomasandsons.co.uk
4.4
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Oil arrived when they did it would …
Oil arrived when they did it would driver was great,polite and friendly.
March 19, 2026
Customer of 40 years.
Been a customer for nearly 40 years. Great service with competitive prices and quick delivery. Honest and trustworthy company who honoured Heating Oil price during current conflict. Drivers are very friendly and take care during delivery. Always provide pre notice of delivery via email. Would not change suppliers even if price was cheaper due to consistent service delivered.
March 1, 2026
Poor management
This company after many years of loyal custom from ourselves living in a rural location that required the use of small tankers because of our lane width and location have suddenly decided to refuse to deliver to us because their drivers say they cannot drive their new fleet of tankers up this lane, despite the fact that the lane is continually used by heavy and large farm vehicles servicing the farm at the end of the lane. What kind of company makes an investment that reduces their market share rather than trying to expand it? Not one that has its primary aim of making a profit and serving it's customers for sure.
The management of this company ought to go out and get some training in how to run a company such that investments are geared to increasing profits, not reducing them.
Update relating to their reply to my review:
I eventually managed to get a written explanation from the company - it seems that the baby tankers can no longer access our property via the single track road, a road that often has heavy and large farm vehicles going up and down it and one that they have previously driven on with baby tankers for over 25 years. I challenged their explanation but received no further communication from them.
So I leave it up to readers to form their own opinion on why this company abruptly stopped delivering after 25 years of successfully driving baby tankers up and down the road and why a week later a competitor delivered to us without any problem using a baby tanker.
January 30, 2026
Unprompted review
Reply from G. Thomas and Sons
Hi Len,
Thank you for taking the time to share your feedback. We are genuinely concerned by your experience and would like to investigate further, as we don’t recognise the reasoning outlined in your review. It is possible that our baby tanker was off the road at the time, which may have affected your delivery.
Please could you provide further details to feedback@gthomasandsons.co.uk so we can look into this matter thoroughly and work towards a satisfactory resolution? Your long-standing loyalty is very important to us, and we want to ensure we fully understand the situation.
Kind regards,
The G Thomas & Sons Team
No delivery
Unfortunately, G Thomas were unable to deliver to our property. I had to chase the delivery twice to be told that our road was too narrow to gain access. The refund,however, was processed promptly by Tracey who did exactly what she said she would and fed back to us.
January 6, 2026
Reply from G. Thomas and Sons
Hi Kerry,
We’re sorry that we weren’t able to complete the delivery and apologise for the poor communication you experienced while chasing this. We appreciate you taking the time to share your feedback.
We’re pleased to hear that Tracey was able to process your refund promptly and keep you informed. If you have any further comments or feedback, please don’t hesitate to email us at feedback@gthomasandsons.co.uk.
Thank you again for your feedback.
Kind regards,
The G Thomas & Sons Team
A reliable caring company
despite informing them I needed a smaller delivery vehicle they cancelled delivery due to them allocating the delivery to a large vehicle and informed me of cancellation at 6am in the morning before any vehicle had left the depot, and this they have done previously as an excuse. Thankfully after phoning to complain they delivered my order the next day. All in all I would recommend G Thomas as a reliable caring company
December 20, 2025
Excellent service as usual
Excellent service as usual - delivered on time and invoice left in the usual place
December 18, 2025
I have been a customer for over 20…
I have been a customer for over 20 years. Always had outstanding customer service from the team.
December 11, 2025
Polite,punctual and efficient
November 24, 2025
Great service arrived in time
November 18, 2025
Happy with my oil delivery was…
Happy with my oil delivery was delivered exactly when it was supposed to be nothing to complain about
November 8, 2025
DELIVERY IS ALWAYS ON TIME ,DRIVER IS…
DELIVERY IS ALWAYS ON TIME ,DRIVER IS VERY PROFFESIONAL AND KNOWS THE TASK INSIDE OUT
October 20, 2025
Lovely friendly staff
Lovely friendly staff
Delivery driver very pleasant and helpful
Order went through promptly
June 23, 2025
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