I have been a regular customer with G Thomas and Sons for a number of years. I have found their delivery service to be invaluable, especially for someone who lives in a rural area. All staff, be they... See more
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I ordered oil as we knew there was to be a shortish ,been over 75 years we needed it mor for hot water than heat as we had other heat in the rooms we used .Date to be delivered was fourteen days away... See more
I always receive good service from you and will not use any other oil company. The next door neighbour tries his best to put blockages in the drivers way but with some help they were removed by... See more
First time customer during the coronavirus lockdown. Very helpful over the phone and easy in setting up an account. Delivery times were far quicker than any competitors in the area and even delive... See more
Company details
Information provided by various external sources
G Thomas & Sons is an established business grown around the local community. Specialising in domestic services, G.Thomas has expanded its commercial customer base throughout the Ammanford area. With an experienced team and a passionate, forward thinking attitude, G.Thomas & Sons promises a fast, efficient, and professional service with local flair on every delivery. Combined with our desire to always put the customer first, we offer a competitive and a unique fuel purchasing experience. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Ammanford area, give us a call today on 01269 592 437 to talk to one of our team.
Contact info
2 Pontardulais Road, Tycroes, SA18 3QD, Ammanford, United Kingdom
- 01269 592437
- ammanford@nwffuels.co.uk
- gthomasandsons.co.uk
4.4
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Delivered on the agreed date with no…
Delivered on the agreed date with no hassle as normal
March 13, 2023
Delivery issue
Ordered oil on the 25/02/2023.
Opted for before or on due 10th March. It is the 13th and still no delivery, we’ve gone through 3days without (we ran out Friday evening) hot water and heating due to this. Tried contacting on the 11th as online said you were open and got no answer ALL day. Phoned up 13/03/2023 and only got an apology, they said that we should have had our delivery on the 11th but the driver returned it without explanation, I was in the house all day so there was no reason why they couldn’t deliver. Got to wait another day now for heating in this cold weather.Definitely not happy with this experience after ordering 2-3 weeks before running out of oil. Surely you would prioritise customers that have no oil at all that’s phoned up and asked to deliver when they have been waiting two weeks for their delivery.
March 13, 2023
Unprompted review
Reply from G. Thomas and Sons
Hi Luke,
I'm really sorry to hear of the issues experienced with your recent order. Please can you send your order number to feedback@gthomasandsons.co.uk so that I can investigate further.
Kind regards
Chris
Will use again
Simple to order, helpful with a query then delivered when required. Will use again!
February 4, 2023
Paid for a relatively quick delivery…
Paid for a relatively quick delivery (within 5 days). Delivery arrived 4 days late, with no communication from G Thomas. No refund given for a delayed delivery.
January 22, 2023
Refund shambles
Been a loyal customer with monthly direct debit for over 25 years. Stopped my direct debit as their price was £80 more than another company= £240 over the year (have 3 deliveries a year usually). Had almost £800 in credit. Requested a refund on 6th Jan, and still waiting for my money 24/1/23- 6 phone calls later, and "unfortunately, human error caused the delay. Put the wrong sort code in". Took my money monthly for years with no problem at all! Refund now due 27th Jan. Feel phone call no 7 coming on Friday evening!
January 24, 2023
Unprompted review
Very reliable and friendly service
Very reliable and friendly service. We were about to run out of oil before Christmas and they brought forward our delivery date to ensure we didn't run out.
December 23, 2022
Ordered and paid 5th Dec for delivery…
Ordered and paid 5th Dec for delivery by 16th
No delivery by 16th but more importantly no communication to update or inform why not
Had to call twice and email finally received on 20th
Poor customer service
December 16, 2022
everything went very well thankyou.
November 29, 2022
I got my delivery ahead of time
I got my delivery ahead of time. Driver was competant and knew what he was doing.
No complaints.
December 5, 2022
Great service
Best price we could find for speedy delivery.
Easy to use website.
Delivered on time.
Great service.
March 12, 2022
They were prompt and had good…
They were prompt and had good communication, very satisfied .
October 21, 2022
Excellent service easy online ordering
Excellent service easy online ordering, would have liked an email to confirm delivery date otherwise no complaints.
September 21, 2022
Ordering was easy on line and the price…
Ordering was easy on line and the price was cheaper than other providers. Delivery was great and within timescale. Driver was very pleasant and helpful.
August 9, 2022
Recent delivery
Easy to order online, lots of options to suit customer requirements, far more flexibility than your compitors who have in the past made me feel like they were doing me a favour.....
Clear confirmation of order with good communication along with a polite and efficient driver led to a stress free experience
Thank you 👍
August 2, 2022
Fantastic business with great…
Fantastic business with great competitive prices. Keep it up!
July 19, 2022
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