G. Thomas and SonsReviews 

207
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I have been a regular customer with G Thomas and Sons for a number of years. I have found their delivery service to be invaluable, especially for someone who lives in a rural area. All staff, be they... See more

Rated 5 out of 5 stars

I ordered oil as we knew there was to be a shortish ,been over 75 years we needed it mor for hot water than heat as we had other heat in the rooms we used .Date to be delivered was fourteen days away... See more

Rated 5 out of 5 stars

I always receive good service from you and will not use any other oil company. The next door neighbour tries his best to put blockages in the drivers way but with some help they were removed by... See more

Rated 5 out of 5 stars

First time customer during the coronavirus lockdown. Very helpful over the phone and easy in setting up an account. Delivery times were far quicker than any competitors in the area and even delive... See more

Company details

  1. Fuel Supplier

Information provided by various external sources

G Thomas & Sons is an established business grown around the local community. Specialising in domestic services, G.Thomas has expanded its commercial customer base throughout the Ammanford area. With an experienced team and a passionate, forward thinking attitude, G.Thomas & Sons promises a fast, efficient, and professional service with local flair on every delivery. Combined with our desire to always put the customer first, we offer a competitive and a unique fuel purchasing experience. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Ammanford area, give us a call today on 01269 592 437 to talk to one of our team.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

207 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.4

All reviews

(207)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Delivered oil 2 weeks earlier than delivery date. Took my order when my usual supplier said they were so busy they weren’t delivering in my area.

April 1, 2022
Rated 4 out of 5 stars

Happy with the service

At a time when I couldn't seem to get old from anyone, I tried G Thomas and Sons and not only got the oil but got it earlier than promised as well. The only thing that put a downer on it is the current price of oil.

March 28, 2022
Rated 5 out of 5 stars

Just to say thank you

I ordered oil as we knew there was to be a shortish ,been over 75 years we needed it mor for hot water than heat as we had other heat in the rooms we used .Date to be delivered was fourteen days away but we only waited less than one week we were so grateful we can’t thank you all enough

March 26, 2022
Rated 1 out of 5 stars

I requested a delivery one week ago…

I requested a delivery one week ago only to be told there was a 3 WEEK delivery date delay, this was blamed on lack of drivers? I phoned again after one week only to get the same answer and they would phone me the day before delivery to agree on the price per Lt when I asked for a possible date of phone call I was told they did not know. I have been customer of this company for about 30 years so is this anyway to treat loyal customers I think Not!!!

March 15, 2022
Unprompted review
G. Thomas and Sons logo

Reply from G. Thomas and Sons

Hi Brian,

I'm sorry to hear about the delays and issues you've experienced with your order.

Please could you send your account or order number to feedback@gthomasandsons.co.uk so that I can look into this?

Thanks,

Graham

Rated 1 out of 5 stars

still waiting for delivery 5 days later…

still waiting for delivery 5 days later after paying the premium price for the order to be delivered by a certain date

October 21, 2021
G. Thomas and Sons logo

Reply from G. Thomas and Sons

Hi,

I'm sorry to hear that there's been an issue with your delivery. Please could you email your order details to feedback@gthomasandsons.co.uk so that I can investigate this?

Thanks,

Graham

Rated 1 out of 5 stars

Poor service.

Ordered oil through boiler juice.com for G.Thomas and son to deliver “on or before 12th October” It is now the 14th of October and we’ve still not had a delivery(ordered and paid for on 28th September) I phoned yesterday and was told they only have one driver and would deliver today. I phoned today at 16:15 to be told again that only one driver available but was due to be delivered today(blame put onto boilerjuice for not informing us of this) was told delivery driver worked until 19:00-it’s now 19:30....still no oil.

October 14, 2021
Unprompted review
G. Thomas and Sons logo

Reply from G. Thomas and Sons

Hi Mary,

I'm very sorry to hear that there's been an issue with your order. Please could you send the details of your order, along with the order number through to BoilerJuice at customer.services@boilerjuice.com so that they can look into this for you?

Thanks,

Andrea

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