So Far....so Good. Guardian has been helpful and offered options on policies. They send out notices prior to policy expirations and are prompt in their responses. The REAL TEST, as with any insuran... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Guardian team assigned to me communicates perfectly. I never feel like I don't know what's going on or when I need to renew or make a payment. I couldn't say enough great things about their level... See more
Diego was excellent. I am a Canadian living in Bucerias, Mexico. My Spanish is not good enough to navigate purchasing insurance or making a claim. Diego’s English is very good and he was very quick to... See more
First of all shout out to Reyna Parra for her help and a very light and joyful phone interaction with her. Not for me but for my partner who is also insured through VUMI. He had surgery last year.... See more
Company details
- Insurance Broker
- Auto Insurance Agency
- Health Insurance Agency
- Home Insurance Agency
- Travel Insurance Company
Written by the company
We are brokerage firm especialized in the expat community in Mexico and other countries in Latin American. Guardian Insurance MX aims to provide the same level of professionalism and standards that our US, Canadian and European clients are accustomed to. We offer Health Insurance, Travel Insurance, Auto Insurance, Homeowners Insurance, MedEvac, HOA, Life Insurance and more.
Contact info
Plaza San Marino, Av. Fluvial Vallarta #280-8, 48312, Puerto Vallarta, Mexico
- 3221175005
- contact@guardianinsurancemx.com
- guardianinsurancemx.com
4.8
Excellent
156 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Slow and inconsistent communication
I found the communication very poor in my claims process with Diego. The process was very disorganized, and many things fell through the cracks without my constant reminding. The insurance I bought from them, Vumi, was also very difficult with my doctors and have them a terrible experience. One of my doctors fired me as a patient because of it.
May 16, 2025
Unprompted review
Reply from Guardian Insurance MX
We’re truly sorry to hear about your negative experience during your claims process. We understand how important clear communication and organized support are, especially during stressful situations, and we sincerely regret that we fell short of your expectations.
While we, as a brokerage, do not have control over how the insurance company interacts with healthcare providers, we recognize that this distinction doesn’t lessen the frustration you experienced. We are genuinely sorry and are actively working to improve our internal processes and communication so that every client receives the care and follow-up they deserve. Thank you for bringing this to our attention. Your feedback is being taken seriously and will help us grow into a better, more reliable brokerage.
Reyna was really helpful and got me…
Reyna was really helpful and got me everything I needed really fast
July 11, 2025
Diego made it happen for me with the…
Diego made it happen for me with the Canadian insurance, which I know is very difficult. I very appreciate his help.
June 30, 2025
Unprompted review
Great company
Professional and responsive, I appreciate the yearly reminders to renew the insurance. Always pleasant to deal with as well! Thankfully have not had to make any claims.
June 26, 2025
Unprompted review
I was given top notch attention
I was given top notch attention. The team went above and beyond to provide me with all the options, and help finalize the transaction. Wonderful experience!
June 20, 2025
Unprompted review
Car Insurance
Diego provided excellent service, He was friendly and very helpful and provided quick service. He was patient with all my questions and communicated with me in English. Amazing service!
June 18, 2025
Unprompted review
Gabriel and the team are friendly
Gabriel and the team are friendly, knowledgeable, and timely. Since 2018 we have found their staff and services essential. Definitely recommend consideration.
June 2, 2025
Unprompted review
Simple and easy
Simple and easy. My needs were met quickly and efficiently.
May 23, 2025
Unprompted review
Everyone I've dealt with for past 3…
Everyone I've dealt with for past 3 years is professional and courteous.
Today Diego did my policy renewal via phone call, fast, efficient, and followed up with confirmation immediately.
I have no reason to not stay with Guardian. And recommend to everyone I know
May 20, 2025
Unprompted review
Great customer service
Monica was a pleasure to work with. She was very professional, extremely nice and explained the different plans with me in great detail. She made me feel at ease to know that she was going to take care of my needs.
May 14, 2025
Unprompted review
Diego is always so helpful
Diego is always so helpful. I always receive great assistance from him.
May 8, 2025
Unprompted review
Very thoughtful and informative
Diego made the experience of getting auto insurance in Mexico easy. I was provided all the details needed to make a decision without feeling pressured.
March 31, 2025
Unprompted review
Easy and complete Travel Insurance Coverage
I got the link from a colleague and went straight into providing the information and paying with no hassle. My only issue was the rate for me being so high. I assume it was because of my age.
April 25, 2025
Reply from Guardian Insurance MX
Hi Leopoldo,
Thank you so much for your feedback! We're really glad to hear that the process went smoothly. We appreciate you taking the time to review the different options. You chose a plan with broader coverage, which we believe will serve you well — especially when peace of mind matters most during travel.
If you ever need travel insurance again, don’t hesitate to reach out — we’ll be happy to help you compare options and find the right balance of coverage and cost for your needs.
Wishing you safe and enjoyable travels!
Guardian is always a pleasure to do business with
Since Guardian handles my car insurance, I wondered if you offered travel insurance. I made a quick inquiry on your website and within minutes, I had 4 quotes for the different types of travel insurance. Reyna Parra was wonderful and facilitated my purchase of the travel policy.
April 9, 2025
Reyna Parra was so pleasant and easy to…
Reyna Parra was so pleasant and easy to work with. Very through and provided options.
March 31, 2025
The agent (Reyna) was super helpful in…
The agent (Reyna) was super helpful in laying out the options, costs, and coverages. She is top shelf.
March 13, 2025
Face to face service was appreciated
It was great to have options and to speak face to face with a representative about them.
January 15, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.