Guardian Insurance MX Reviews 156

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their helpfulness, professionalism, and positive attitude. Many customers highlight the exceptional customer service, noting that employees are knowledgeable, patient, and go the extra mile to ensure understanding. The service provided is frequently described as excellent, with people appreciating the efficiency, ease of process, and quick response times to inquiries and requests. However, some people were dissatisfied with the disorganized process and lack of communication, leading to significant delays and a feeling that their needs were not heard.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, responsiveness, and extensive... See more

Service

Users describe positive interactions with service, highlighting quick, courteous, and efficient assistance.... See more

Customer service

Consumers find customer service to be positive, with many praising the team's patience, responsiveness, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So Far....so Good. Guardian has been helpful and offered options on policies. They send out notices prior to policy expirations and are prompt in their responses. The REAL TEST, as with any insuran... See more

Rated 5 out of 5 stars

The Guardian team assigned to me communicates perfectly. I never feel like I don't know what's going on or when I need to renew or make a payment. I couldn't say enough great things about their level... See more

Rated 5 out of 5 stars

Diego was excellent. I am a Canadian living in Bucerias, Mexico. My Spanish is not good enough to navigate purchasing insurance or making a claim. Diego’s English is very good and he was very quick to... See more

Rated 5 out of 5 stars

First of all shout out to Reyna Parra for her help and a very light and joyful phone interaction with her. Not for me but for my partner who is also insured through VUMI. He had surgery last year.... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Travel Insurance Company

Written by the company

We are brokerage firm especialized in the expat community in Mexico and other countries in Latin American. Guardian Insurance MX aims to provide the same level of professionalism and standards that our US, Canadian and European clients are accustomed to. We offer Health Insurance, Travel Insurance, Auto Insurance, Homeowners Insurance, MedEvac, HOA, Life Insurance and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

156 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

when I first enquired about how to pay…

when I first enquired about how to pay for insurance I was assured that I could pay with any credit card, since than I've tried to pay for insurance by giving the agent all the necessary information and she says that she can't process the transaction. I've been touch with my banks and there is no problem.

Henry Carvalho

As of now, the problem has been solved, Monica was very helpful and efficient

October 28, 2024
Guardian Insurance MX logo

Reply from Guardian Insurance MX

Hola Henrique, thank you for your purchase! Unfortunately in the beginning the bank denied the charge for security perpuses. I am glad you had the communication with us and your bank to finalize your travel purchase.

Rated 5 out of 5 stars

Great service and easy to work with!

We contacted Guardian Insurance on a recommendation from a friend. I have to say Diego was very helpful and professional. He got us multiple quotes to choose from and made the whole process quick and easy. I highly recommend working with Guardian Insurance!!

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and efficient!

Priscila helped me to secure home insurance. She was efficient and provided her professional opinion on my choices. I had grown disillusioned with the salesrep for my previous home insurance. So refreshing to work with someone who listened to me. Plus she saved me a lot of money compared to what I was paying at the other company!

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

I am more than pleased with the service…

I am more than pleased with the service I got from Guardian Insurance and Priscila Blancas. Each day I could practically guess the hour Priscila's email would appear in my inbox. She was super efficient, and answered all my questions promptly. She is a super agent.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Guardian Insurance

I highly recommend Guardian Insurance. As a retired insurance Agent (Life/Health/P&C), I can appreciate the the plans they offer, the premiums, and especially the care the Agents take! I am on my 4th or 5th annual renewal.
Yes, you may publicly use my review.
Karyn Green

June 18, 2024
Rated 2 out of 5 stars

It was a nightmare trying to get…

It was a nightmare trying to get policies printed as the vouchers just would not print.. then when I was buying (4policies) I couldn’t pay for them and they had to resend the quote.,

March 17, 2024
Guardian Insurance MX logo

Reply from Guardian Insurance MX

We apologize for the inconvenience you were presented with, for future purchases we recommend keeping the digital format of your vouchers downloaded on your phone or even downloading the mobile app for easier access. Our travel policies are designed for a paperless purchase.

Our staff works everyday to provide the best service.

Thank you for your feedback!

Rated 5 out of 5 stars

Affordable medical insurance for expats…

I was looking for affordable emergency medical coverage in Puerto Vallarta. I was greeted very warmly by the Staff. They offered several options for coverage while pointing out all the details of the policy. What I like the best is they are bilingual, the location is easy to find, and we can speak face to face to a real person in the office with a cup of coffee in hand!

February 14, 2024
Rated 5 out of 5 stars

A positive experience

A handy reminder a couple months out. Easy Peasy renewal over the phone. Very easy to deal with. Complete policy promptly emailed after payment. Thank you!

December 21, 2023

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