Gushlow & Cole Reviews 79

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Every step of my order was made so easy - Jane and Helen were very helpful and courteous. They went above and beyond to make sure I received my gorgeous shearling jacket quickly and packaged it beauti... See more

Company replied

Rated 5 out of 5 stars

I purchased 3 pale toned gilets from G&C in 2020, they are some of the most versatile and beautiful items in my wardrobe. This year Helen helped me to find a darker toned piece, she arranged 3 for me... See more

Company replied

Rated 5 out of 5 stars

Several years ago while on vacation in England I bought a pair of fingerless mitts from this company that have held up. And recently decided to treat myself to the shearling leather trimmed cap. It... See more

Company replied

Rated 5 out of 5 stars

I have a G&C coat from Harvey Nics which I love and so I do look every winter to see the new releases. This year I noticed they are offering repairs and alterations and I asked them to take a look at... See more

Company replied

Company details

  1. Fashion Designer

Written by the company

Women's luxury, sustainable shearling and leather. Explore our latest collection of Coats, Gilets, Jackets, Scarves, Handbags, Homeware & gifts. Handmade exclusively in England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mixed Shearling Cocoon Coat

I ordered a Mixed Shearling Cocoon Coat.
Great looking high quality product!
Fits as described.
It can be paired with pretty much any piece in the wardrobe, so great from this point of view.
I love Gushlow and Cole‘s designs and products!

August 20, 2023
Rated 5 out of 5 stars

Quick dispatch and excellent products

Items were dispatched quickly and came in perfect condition with a hand written card. The shearlings are very lush and soft, very happy with my first purchase and will definitely shop again with this company!

January 11, 2023
Gushlow & Cole logo

Reply from Gushlow & Cole

Thank you, glad you are pleased

Rated 5 out of 5 stars

The most beautiful Gilets on Earth.

I purchased 3 pale toned gilets from G&C in 2020, they are some of the most versatile and beautiful items in my wardrobe. This year Helen helped me to find a darker toned piece, she arranged 3 for me to try, like Goldilocks and the three bears, one of them a camel coloured crombie style is absolutely perfect! I am delighted. These are the most deluxe gilets on the market, designed and made by an all female team in the UK. The resulting pieces are exquisite, sensual and very flattering. I am a customer for life!

January 13, 2023
Gushlow & Cole logo

Reply from Gushlow & Cole

Thank you for this lovely review. Helen does a brilliant job heading up our customer care team. Enjoy your new gilet

Rated 1 out of 5 stars

Dreadful wait times

It is ridiculous how long they take to finish processing orders.

December 28, 2022
Gushlow & Cole logo

Reply from Gushlow & Cole

Sorry that you are unhappy with our delivery window. We have been closed during the festive break which has led to longer wait times. A lot of our pieces are made to order which means we are sometimes unable to offer delivery as quick as some of the bigger companies out there. Please contact Helen who heads up our customer care team who will let you know the exact status of your order (if you have not already received it) -customercare@gushlowandcole.com. Thanks, Gushlow & Cole

Rated 5 out of 5 stars

Excellent

Ordered a pair of slippers but preferred colour unavailable. Contacted customer service who were exceptional helpful and prioritised replacement and dispatch.
Excellent quality and designed produce and alround first class service

December 20, 2022
Gushlow & Cole logo

Reply from Gushlow & Cole

Thank you, glad we were able to help you

Rated 5 out of 5 stars

Shearling & Leather Cap

Several years ago while on vacation in England I bought a pair of fingerless mitts from this company that have held up. And recently decided to treat myself to the shearling leather trimmed cap.
It arrived beautifully packaged and included a handwritten note from the craftswoman that made it. A genuinely nice touch. I love it and so do several of my coworkers who watched closely as I opened the package. It’s YUMMY and I’m positive it will hold up for many years to come.

December 8, 2022
Gushlow & Cole logo

Reply from Gushlow & Cole

Thank you for this review, enjoy your mittens and hat x

Rated 5 out of 5 stars

Fantastic Customer service

Fantastic Customer service. Helen remained in contact with me and the gilets and gloves are beautiful thank you

December 5, 2022
Gushlow & Cole logo

Reply from Gushlow & Cole

Thank you for your review. Glad you are pleased

Rated 5 out of 5 stars

Beautiful snood in black

Beautiful snood in black, toscana wool and hand knitted section both luxurious and well made.

Looking forward to wearing now and on trip to (hopefully!) see Northern Lights next year in Norway!

December 1, 2022
Gushlow & Cole logo

Reply from Gushlow & Cole

Enjoy your trip and wearing your Snood Scarf!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look