Got to be the best subscription for coffee there is. Signed up to the world wide coffee subscription. Every bag I’ve had has been awesome. Always arrive on time and they bend over backwar... See more
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I love Gustatory. It’s a very unique subscription tailored to my preferences and I’m not tied into anything. The coffee comes from only the best roasters from around the world and I look forward to ev... See more
Amazing company, great atitude, customer service and vision! Coffees are pretty good - I was expecting more complexity and think some UK roasters like Sweven and Plot offer that, instead of shipping o... See more
Company replied
If you're into trying different coffee origins and varietals without breaking the bank, Gustatory is your go-to. They hook you up with beans from top-notch global roasters. While it's a surprise every... See more
Company replied
Company details
Written by the company
The coffee industry is in a global sustainability crisis. We exist to widen the conversation. Subscribe to discover and enjoy better coffees.
Contact info
8/9 Sadler Gate, DE1 3NF, Derby, United Kingdom
- Live Chat / Email
- marketplace@gustatory.co
- gustatory.co
4.8
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The subscription service is top notch…
The subscription service is top notch with great options and customisation. I contacted the company direct to ask some questions and change payment dates and they were very quick to answer and sort out the dates. Coffee supplied has been great, diverse and interesting.
June 10, 2022
Unbelievably good customer service
Unbelievably good customer service!
It is rare to see such good service and communication - all with a distinct human touch. From the handwritten notes and careful curation to meet your preferred coffee tastes they do it all!
May 20, 2022
Unprompted review
Perfect coffee, perfect service
Gustatory have been absolutely fantastic the last few months. It’s tricky finding a coffee subscription service tailored to my liking, but Gustatory provides such detailed options when you first subscribe.
Coffee beans always arrive fresh, and the team has a fantastic customer support team.
May 13, 2022
Unprompted review
Excellent service-communication and…
Excellent service-communication and delivery. Great choice of coffee. I've recently subscribed and an very impressed with the coffees I've so far received.
May 7, 2022
Help home brewer to taste the around…
Help home brewer to taste the around the uk europe us coffee. Nice job
May 6, 2022
Couldn't have asked for more..
Couldn't have asked for more... really great service and the coffee so far has been delicious!
April 15, 2022
We are one month in and loving it
We are one month in and so far are loving the service. We had been stuck in a rut with subscriptions from stand alone brands but this gives us the opportunity to try coffees we’d never know about otherwise. Already excited for our next delivery
March 30, 2022
Very good thank you
March 2, 2022
The coffee is good
The coffee is good. It just wasn’t the flavor I was expecting, I thought I had ordered a flavor with chocolate tones. I did have some difficulty navigating the site, so probably my error. Thanks for the note, nice touch.
February 26, 2022
Really bad service have not received…
Really bad service have not received the goods ordered. No one contacted me I have to keep contacting them. Then out of the blue they are refunding my money. No explanation
February 9, 2022
Reply from GUSTATORY
Hi Pam,
Thanks for your review, however on this occasion, we're particularly confused by your comments made. Given that we're a family-owned company, we now feel rather let down by the situation of this review, particularly in light of all our pro-active efforts we've made in trying to help.
In remedy of your order, we've emailed you 4 times in the past few days keeping you completely up to date with your order, without us hearing any reply. Today, we've pro-actively given you a full refund with a full explanation as to why provided by seperate email. Our customer services thought you'd rather a full refund than us keep any money and you need to wait several weeks for an item which may or may not come back in stock. As per our emails today, we've equally also offered you the same like-for-like product that we've pro-actively sourced from a different supplier, however, currently await to hear back if this is of interest.
Given this review, our team are now wondering if any of our customer emails have even been received by your email provider as we feel that the comments made do not match the description of all our pro-active efforts? Unfortunately we've not had anyone else report that they've not received emails from us, and so if you're able to read this review, please do get in touch with our customer services and either Chris or Michael will be very glad to help.
Great service and Content
Great service, excellent coffee, really good content to support the product
February 9, 2022
Bought a subscription as a Christmas…
Bought a subscription as a Christmas present. They were absolutely thrilled. Just received their first delivery and they’re very impressed with choice and taste .
January 21, 2022
Very impressed with my first month
Very impressed with my first month. Excited to see what comes!
January 21, 2022
First bag of coffee was great
First bag of coffee was great! I went for the international roasters sub and can’t complain so far
January 21, 2022
They have been unbelievably helpful…
They have been unbelievably helpful today sorting out an order that went wrong. Their online chat function was really easy to use and slick looking too. In just a minute or so the new order was replaced by Michael and on its way and it was not even their fault so massive kudos for that. Will definitely be back.
December 23, 2021
Unprompted review
I love it!
I love it. Even got one extra pack of coffee for Christmas! Recommending Gustatory 10/10.
December 16, 2021
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