Gxpillows Reviews 

153
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the pillows, noting how well they support the head and neck while providing a truly fantastic night's sleep. Many people mention that these supportive products have finally helped relieve long-standing neck pain and significantly improved their overall rest. Some reviewers were not happy with durability, noting that the pillows started to lose their shape and collapse after a few months of regular use. A few other people also felt that the items did not last long enough or involved unexpected return expenses when things went wrong.

What people talk about most

Product

Consumers find product to be extremely comfortable and supportive, with many reviewers noting a significant... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship and... See more

Value for money

Customers expressed great satisfaction with value for money, highlighting that the product is worth every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had 3/4 Gx pillows over maybe 10+ years, have tried other pillows but go back to Gx. They are soft but supportive and extremely comfortable. The customer service is outstanding. I purchased a 2... See more

Rated 5 out of 5 stars

Excellent customer service. The pillow is amazing, I never realised how much difference it has made. For years I have suffered with a bad neck, not any more, the first morning I woke up pain free, to... See more

Rated 5 out of 5 stars

Congratulations on the quality & beautiful workmanship of your pillows. . The excellent quality of these pillows has helped to improve my sleep pattern. Would definitely recommend them to friends... See more

Rated 5 out of 5 stars

Great service and bought my 2nd pillow from GX as my last one had seen better days. Instant difference as had a bad neck ache and it went as soon as I started sleeping on my GX pillow. Highly recomm... See more


Company details

Information provided by various external sources

HI and welcome to Gx Pillows- I'm Alexander Miles and I’ve been designing furniture and other household delights for 30 years and have more recently stumbled upon something wonderful and unique with the Gx Suspension Pillow™. This world class (1st...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

153 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(153)

37 reviews in the last 12 months

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Rated 2 out of 5 stars

Hotdog effect

I bought two medium firm pillows hoping they would be as good as the advert but find whilst the ends stay plump the centre just collapsed leaving my head somewhat like a hotdog in a bun very uncomfortable

November 26, 2021
Unprompted review
Gxpillows logo

Reply from Gxpillows

Good afternoon David
Thank you for your review. Please contact out Customer Services Team on Freephone 0800 316 2689 or support@gxpillows.co.uk and I'm sure they will be able to help you.
Kind regards
Gx Pillows

Rated 1 out of 5 stars

Do not buy

If I could give GX pillows a minus 10 rating I would.
Biggest load of rubbish Ive ever bought.
I suffer with arthritis in my neck back and knees and am in constant search for a pillow that lives up to manufacturer’s claims.
These pillows don’t even get close and I’m pretty annoyed at Rula Lenska and the Mail newspaper which carried the ad for this hokum that I fell for.
These companies prey on people like me with physical issues and all declare they have found the holy grail - they haven’t.
I’m now going to design my own pillow and make it myself - it can’t be any worse than this dross.

November 22, 2021
Unprompted review
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Reply from Gxpillows

Good afternoon Mr Forshaw
I'm very sorry that you found the Gx Pillow unsatisfactory - unfortunately our pillows don't suit everyone which is why they come with a 30 night comfort guarantee. This is prominent in our advertising and we never quibble about it so I'm not sure why you didn't contact us within that time frame for a refund, particularly if the pillow was as bad as you contend. If you read the previous review from a customer with spinal stenosis you will see that it has helped her tremendously. We understand the frustration that people with physical ailments have with getting comfortable in bed but we don't make any medical claims for our pillow and we are certainly not 'preying' on anyone - that is backed up by our refund policy. Even though you purchased your pillow more than six months ago but have only now decided to leave such a damning review we will be refunding you this afternoon.
Kind regards
Gx Pillows

Rated 5 out of 5 stars

I have spinal stenosis in my neck

I have spinal stenosis in my neck. I had a disc operation to rectify the problem. I have spent alot of money and time over the last 8 years, looking for the perfect pillow.
This is a big game changer. 😊
I now wake up with no neck or shoulder pain.
Medium - to - firm is the perfect size for my shoulder depth. As i am a side sleeper. Pillow bounces back, with perfect support for me. I 100% recommend these pillows.

November 8, 2021
Unprompted review
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Reply from Gxpillows

Good afternoon Gillian, thank you so much for taking the trouble to leave positive feedback, it makes such a difference as so many customers who have a good experience don't take the time.
Thanks once again
Gx Pillows

Rated 5 out of 5 stars

Improved sleep.

My sleep has most certainly improved. These pillows are the most comfiest and have kept their shape for sure. I have these pillows in each room of our home. Highly recommend.

September 9, 2021
Unprompted review
Rated 4 out of 5 stars

Bought two of these after listening to…

Bought two of these after listening to the rubbish sales talk on Tv , they were ok for a couple of weeks and now just like any other pillow i have bought for my special needs,they are like pancakes ,flat ,flat,flat....since posting this the customer services have been in touch and have been excellent

August 19, 2021
Unprompted review
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Reply from Gxpillows

Good morning
I'm sorry to hear that you are not entirely satisfied with your pillows. Please contact our Customer Service Team on hello@gxpillows.co.uk and they will be able to help you out.
Kind regards
Gx Pillows

Rated 5 out of 5 stars

I brought 2 pillows originally 2 years…

I brought 2 pillows originally 2 years ago. I like a firm and sturdy pillow and these lived up to the expectations, they kept their shape and are so comfy. I then purchased a further 2 more because I liked them so much and there are no other pillows on the market like them. Would recommend, they don’t loose shape and are still in great condition 2 years on

August 11, 2021
Unprompted review
Rated 5 out of 5 stars

The prefect pillow

I’ve spent a fortune over the years trying to find a pillow that really is comfortable, I’ve tried them all.

I thought I’d give this one a go even through they are expensive. Can’t rate this enough, nearly two months on and it’s still comfortable and retained its shape. I went on holiday and really wished I’d taken it with me, nothing compares.

Definitely recommend, especially if you have neck issues. Worth every penny.

July 27, 2021
Unprompted review
Rated 5 out of 5 stars

I must say I bought 2 of these pillows…

I must say I bought 2 of these pillows to try after seeing them on Ideal World & so glad I did. Best sleep I have had in years as they are soft & light as a feather so it was like sleeping on a cloud. Will be getting more as gifts for the family.

July 12, 2021
Unprompted review
Rated 1 out of 5 stars

Don't believe the hype

Bought the soft pillows after seeing them on TV. First couple of nights weren't good but thought I would stick with it. Been using them for a couple of weeks with no improvement in my quality of sleep. In fact it's been worse so I've gone back to my existing pillows.

July 8, 2021
Unprompted review
Gxpillows logo

Reply from Gxpillows

Hello Jo
I'm sorry that you found the pillows did not improve your sleep. I assume that you purchased them from Ideal World - we understand that the pillows don't suit absolutely everyone which is why we have agreed a 28 day 'no quibble' return with Ideal. If you have had them for only a couple of weeks you can return them for a refund.
I hope that helps and is better than 1 star service.
Kind regards
Gx Pillows

Rated 5 out of 5 stars

Best Pillow ever

Best Pillow ever! If you are struggling to sleep or have a bad neck then the Gx Pillows are well worth a try. Best pillow i've bought and really does work!

July 8, 2021
Unprompted review
Rated 2 out of 5 stars

Its just like any other pillow

Its just like any other pillow. You wake in the night and its flat and hard , so it needs plumping up again. Nothing special at all

July 6, 2021
Unprompted review
Gxpillows logo

Reply from Gxpillows

Good morning Catherine
Thank you for your feedback on the Gx Pillow, I'm sorry that you found the pillow unsatisfactory. If you would like email us at support@gxpillows.co.uk with the details of when you purchased the pillow I'm sure we can sort something out for you.
Kind regards
Gx Pillows

Rated 1 out of 5 stars

Flat and lumpy

Despite all the hype, they go flat and lumpy in a matter of months, despite following manufacturers plumping instructions.

June 28, 2021
Unprompted review
Gxpillows logo

Reply from Gxpillows

Good morning Angela
Thank you for your feedback on the Gx Pillow, I'm sorry that you found the pillow unsatisfactory. If you would like email us at support@gxpillows.co.uk with the details of when and where you purchased the pillow I'm sure we can sort something out for you.
Kind regards
Gx Pillows

Rated 1 out of 5 stars

Absolutely rubbish

I ordered medium soft, the first night I slept on it I woke up with worse pain in my neck. I thought maybe it's because it's new and I needed to get use to it. (Despite their advert claims)
Anyway after a few weeks I gave up and went back to my old pillows. The stupid thing as gone flat as a pancake with lumps and the suspension is useless!

June 1, 2021
Unprompted review
Rated 1 out of 5 stars

Not happy all

Not happy all, my pillow has flattened and soften, considering it was suppose to medium to firm,
Company not helpful at all, sticking to their 30day exchange rule, had pillows for about 6 weeks.

April 23, 2021
Unprompted review

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