Gym and Fitness Reviews 

4,265
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them well-built and perfectly suited for their needs. Many people highlight the excellent customer service, with staff described as helpful, knowledgeable, and professional, providing great communication throughout the process. Reviewers also frequently commend the efficient delivery service, noting that orders arrive quickly and are well-packaged, often with good updates on their progress. However, some customers also noted occasional issues with the delivery experience, such as unexpected delays or a lack of prior notification before arrival. A few other people also felt that some products arrived with missing or misaligned parts, or damaged packaging.

What people talk about most

Product

Customers had positive experiences with product, consistently praising its excellent quality and robust... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the excellent build and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, knowledgeable,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with Gym and Fitness in building my home gym. I initially bought a Force USA X15 workout station, the core of my home gym with attachments and weight plates. I can do... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,265)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Gym and Fitness logo

Reply from Gym and Fitness

Hi Matt,

It's really great to hear you are happy with your purchase. Thank you for choosing Gym and Fitness and we hope to hear from you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service, equipment and logistics!

Ordered a multiple machine home gym weight lifting setup, the team have been so easy to work with in terms of getting a great deal and organising shipping at a very fair rate!

Will be using them again in the future!

Thanks GYM and Fitness!!!!

July 21, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Tristan,

Thank you for your awesome feedback and for sharing your experience with us. We're pleased to hear our team has been helpful throughout your ordering experience. Thank you for choosing Gym and Fitness and we look forward to serving you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

No regrets

Very satisfying product quality, clear build instructions and an easy business to discuss options and learn about the trainers.

July 9, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Andrew,

Thank you for your awesome feedback. We are really glad to hear you're satisfied with both our products and our business. We truly appreciate the support and look forward to seeing you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Mark was super responsive and listened…

Mark was super responsive and listened to my delivery requests. Product is perfect for its intended use. I feel like I'm dealing with a trusted supplier.

July 17, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Angus,

Thank you for sharing your great experience with Mark and your purchase. We appreciate the trust and support. We look forward to assisting you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick and efficient delivery. Very happy with all the machines

July 17, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Kate,

Thank you for taking a moment to share your feedback. We're delighted you had a great experience with our customer service and delivery experience. We are, of course, more than happy to hear you are enjoying your new machines. Thank you for choosing Gym and Fitness!

Happy training!
GAF Team

Rated 5 out of 5 stars

I had a fantastic experience with Gym…

I had a fantastic experience with Gym and Fitness. I recently purchased a leg press from them, and the whole process was smooth from start to finish.

Their team was incredibly helpful in answering my questions and making sure I chose the right equipment. The delivery was excellent—arrived on time, well packaged, and exactly as expected.

It’s refreshing to deal with a company that provides great customer service and follows through with a hassle-free delivery experience. I wouldn’t hesitate to buy from Gym and Fitness again and highly recommend them to anyone looking for quality fitness equipment.

July 15, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Mark,

Thank you so much for your wonderful review. We're delighted to hear that you had a fantastic experience with us and that our team helped you find the right leg press.

Thank you for recommending Gym and Fitness and we look forward to helping you with your fitness journey again in the future.

Happy training!
GAF Team

Rated 3 out of 5 stars

The negotiation on price was good

The negotiation on price was good , but the communication of delivery from gym and fitness didn’t happen, all I got was a call from the courier when he was half an hour away, lucky I was able to get there to receive it, didn’t receive a tracking email as promised and also experienced the same thing with the installer , he sent me a text on the morning a couple hours before install!, lucky on both occasions I was able to make it happen and things worked out ok but could not give more than three stars for that one

July 12, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Chris,

Thank you for your review and our sincerest apologies for the breakdowns in communication, we'll ensure these are investigated.

Thank you for making the delivery and installation time-frames work and we hope the equipment is treating you well.

If there's anything we can help you with please don't hesitate to reach out :)

Happy training!
GAF Team

Rated 5 out of 5 stars

Seamless and really easy purchase

Seamless and really easy purchase. I'm stoked with my new treadmill. It was shipped quickly and arrived safe and sound, ready to go. Would 100% purchase from Gym and Fitness again.

July 7, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Carlz,

Thank you so much for your fantastic review! We're thrilled to hear your treadmill arrived quickly and that you had such a seamless purchasing experience. We really appreciate your support and look forward to helping you again in the future.

Happy training!
GAF Team

Rated 4 out of 5 stars

Parts and service

Force FTR was missing two parts in original shipping, gym and fitness rectified the issue shortly after. Adam followed up and offered generous compensation for the problem. The force FTR product itself is excellent.

July 8, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jack,

Thank you for your review.

We're terribly sorry for the missing parts however we are glad to know that this was quickly rectified by the team.

We're stoked to hear how happy you are with your ForceUSA FTR and if there's anything else we can help you with please don't hesitate to reach out and we will gladly assist you.

Happy Training!
GAF Team

Rated 5 out of 5 stars

REP Fitness Open Trap Bar

I pre-ordered the REP Fitness Open Trap Bar for an end-of-June delivery. I am very happy with the bar; it arrived when expected and was very well packaged by REP Fitness. It is a quality bar and well worth the wait.

July 2, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Paul,

Thank you for your fantastic review! We're so glad to hear your REP Open Trap Bar arrived as expected and that you're happy with its quality. We appreciate your patience with the pre-order and hope you enjoy your new bar.

Happy training!
GAF Team

Rated 4 out of 5 stars

Silverfish arrived in my spacesaver…

Silverfish arrived in my spacesaver squat rack. Besides that, delivery was fast and product was good for the price.

July 8, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Brandon,

Thank you for your feedback. We're sorry to hear about your experience with the silverfish, that's certainly not the standard we aim for.

However, we're pleased to hear the delivery was fast and that you're happy with the squat rack itself.

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent quality

Excellent quality , assembly was also easy with clear instructions

July 7, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Helmut,

Thank you for your wonderful review. We're so glad to hear you're happy with the quality of your machine and found the assembly process easy to follow. Thank you for choosing Gym and Fitness and we hope to see you again next time.

Happy training!
GAF Team

Rated 5 out of 5 stars

What an amazing fitness company

What an amazing fitness company to deal with. Great product range, excellent pricing, fast delivery. 10 out of 10.

July 7, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Damien,

Thank you for the fantastic review! We're thrilled to hear you had such a great experience with us. We really appreciate your support and hope you enjoy your new equipment.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service

Great service all round.
Great product.

June 30, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Pieter,

Thank you for your awesome review. We're so pleased to hear you were happy with both our service and your product. Thank you for choosing Gym and Fitness!

Happy training!
GAF Team

Rated 5 out of 5 stars

These guys are experts

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. Once ordered, they have terrific post sales updates about the equipment and delivery. Suggest options for installation where assistance is needed. A great product was delivered quite quickly. A very professional outfit - most companies could learn from how they go about doing business.

June 26, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Mike,

Thank you for your fantastic review! We're delighted to hear our team helped you find the right equipment for your needs and that you had a great experience from purchase through to delivery. We truly appreciate your support and hope you enjoy your new setup.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great Customer Service

A dumbbell rack I purchased was missing some pieces - obviously a manufacturer issue. The response from Gym and Fitness was fantastic. They replied promptly to my enquiry and quickly sent me the missing pieces. Could not be happier.

July 2, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Joseph,

Thank you for your kind review. We're sorry your dumbbell rack arrived with missing parts but we're glad we resolved it quickly for you. Thanks again for sharing your experience with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Home Gym Mats

The order acknowledgement and ongoing tracking was good, notified of delivery and very happy with the quality of the product.

June 28, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Bryan,

Thank you for your wonderful review. We're so pleased to hear you were happy with the service and product you received. Thanks again for sharing this with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service every one was amazing the…

Great service every one was amazing the usa force multi trainer was extremely good quality

July 2, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Bradley,

Thank you for your wonderful review! We're thrilled to hear you had a great experience with our team and that you're loving the quality of your equipment. We appreciate your support and hope you enjoy your new setup.

Happy training!
GAF Team

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