Gym and Fitness Reviews 

4,265
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them well-built and perfectly suited for their needs. Many people highlight the excellent customer service, with staff described as helpful, knowledgeable, and professional, providing great communication throughout the process. Reviewers also frequently commend the efficient delivery service, noting that orders arrive quickly and are well-packaged, often with good updates on their progress. However, some customers also noted occasional issues with the delivery experience, such as unexpected delays or a lack of prior notification before arrival. A few other people also felt that some products arrived with missing or misaligned parts, or damaged packaging.

What people talk about most

Product

Customers had positive experiences with product, consistently praising its excellent quality and robust... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the excellent build and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, knowledgeable,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with Gym and Fitness in building my home gym. I initially bought a Force USA X15 workout station, the core of my home gym with attachments and weight plates. I can do... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,265)

390 reviews in the last 12 months

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Rated 5 out of 5 stars

The parts I received were rusted and…

The parts I received were rusted and several missing parts too but the team at GAF fixed it from their end by ordering the replacement as soon as possible. Great service!

June 11, 2026
Gym and Fitness logo

Reply from Gym and Fitness

EDIT: Hi Rohit, thank you for your updated review, we truly appreciate it! Thank you for the kind words and we are glad to know that your equipment is as it should be!

Happy training :)
GAF Team

----

Hi Rohit,

We are truly sorry for the issues with your recently received item but are happy to confirm that replacements are being prepared and should not be far away from dispatch.

We'll ensure that your purchased product is as it should be and we look forward to rectifying this for you.

If you need anything in the meantime please do not hesitate to reach out to us and we will gladly assist you :)

Kind Regards,
GAF Team

Rated 5 out of 5 stars

Outstanding

Great equipment, excellent customer service. Would recommend.

June 5, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Stephanie, thank you for the outstanding review! We're delighted you had a great experience with our equipment and customer service. We look forward to serving you again.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great quality!!

June 5, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Deep,

Thank you for sharing your positive feedback. We appreciate the support and we look forward to hearing from you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Good communication

Good communication. Delivered per instructions. Good product with good instructions.

June 3, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Meg,

We really appreciate the review! It's great to hear that the delivery and product instructions met your expectations. If you ever need anything else, we're here to help.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great Service and Product Range

Great Service and Product Range

Was a pleasure to deal with, from phone calls to help with the purchase to special deals on shipping. Everything arrived quickly and in excellent condition.

Will buy again.

June 2, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Timothy,

Thank you so much for your kind words! We're thrilled to hear everything arrived quickly and in perfect condition. We look forward to assisting you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great variety of fitness equipment

Great variety of fitness equipment

June 17, 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jamille,

Thank you for your feedback. We appreciate the support and we look forward to welcoming you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Really good quality gym equipment

Really good quality gym equipment

May 14, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Nicholas,

Thank you for reviewing your purchase! We're so happy you're satisfied and we appreciate your taking the time to share this with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Awesome Service

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and the mainfreight driver was very helpful.
I have no hesitation recommending Gym and Fitness.

Centr 3 Home Gym Functional Trainer with Selectorized Smith Bar × 1
VersaFit Flooring Home Rubber Flooring Tiles - 1m x 1m x 15mm × 12
Black

June 16, 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Keith,

Thank you for the fantastic feedback! We’re delighted that Johnathan took such great care of you. Enjoy your new Centr 3 Home Gym and VersaFit Flooring. We truly appreciate your recommendation.

Happy training!
GAF Team

Rated 5 out of 5 stars

Fast delivery and good product

Fast delivery and good product very happy with my purchase

May 29, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Ashley,

Thank you for your feedback. It's really great to hear you're happy with your purchase. Thank you for choosing Gym and Fitness and we hope to catch you again next time.

Happy training!
GAF Team

Rated 5 out of 5 stars

Amazing customer service! Quick delivery

I bought a couple of weighted vests for my son and I to train in.

There service from Mark was amazing.

Follow up messages and calls, quick delivery, great price.

Very happy.

Customer service was 10 out of 10.

May 11, 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Mike,

Thank you for sharing your kind words about Mark and our service. We're really glad you're satisfied with your purchase and we look forward to seeing you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Leg extension/ leg curl machine

Just like to thank you for a great customer service experience.
And also a great product.
Fits well in my garage and easy to install.

June 2, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Peter,

Thank you for the kind words! We're happy to hear our team delivered great service and that the leg curl machine is working out perfectly in your garage. Easy installation is always a win!

Happy training!
GAF Team

Rated 5 out of 5 stars

Top tier sales team

Just purchased the C10 - I called their sales team with a few questions and Jonathan answered easily - was having issues with the humm option for payment, unprompted Jonathan followed up on a Saturday and offered a better price upfront. Saving them and myself dealing with humm, 10/10 sales work. Would recommend them again for sure. I didn't feel pressured like sales people can do. Great overall experience

June 13, 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Damien,

Thank you for the amazing review. We're delighted to hear that Jonathan and our sales team exceeded your expectations during your C10 purchase.

We truly appreciate your recommendation and look forward to assisting you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. I bought two pairs of dumbbells (9 kg and 15 kg), one in white and one in black. The quality is excellent, they look great, and they feel very durable. The ordering process was easy and the delivery was smooth. Highly recommended!

May 25, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Christian,

Thanks for recommending us! We're glad the dumbbells are working out well for you and that the quality and durability met your expectations. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and product.
Mark Santos helped me find a product that met my needs and budget.
Super easy to communicate over email while I was at work. Sorted within a couple of days and the Dumbbells were delivered the following week.
Very happy!

May 28, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Adrian,

We're delighted to hear you had a great experience with Mark. Thank you for sharing your feedback and we look forward to you coming back.

Happy training!
GAF Team

Rated 5 out of 5 stars

Mark and the team were super helpful…

Mark and the team were super helpful with my purchase! i bought a force usa g4 all in one, and Mark was able to give me early access to the eofy sale price. this was massive in my decision between this and another brand! after many back and forwards, and even a friendly phone chat, i made the decision so spend more on this unit than the other option, and shipping was 4 business days from QLD to VIC - very very happy! and love the unit!

May 28, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Ben,

Thank you for sharing your experience with the team! It's incredible to hear how pleased you are with the product and service you received. Your support means a lot to us. Thank you for choosing Gym and Fitness!

Happy training!
GAF Team

Rated 5 out of 5 stars

I recently purchased the USA G12 Force…

I recently purchased the USA G12 Force equipment and I couldn’t be happier with both the product and the entire buying experience.
From the very beginning, the customer service team was outstanding. They took the time to understand exactly what I needed and helped me get the perfect configuration at a fair, competitive price. No upselling or pressure — just genuine help to make sure I got the right gear.
The shipping process was equally impressive. The person handling my order was extremely helpful and communicative, making the whole delivery smooth and stress-free.
I’ve only just started using the G12 Force, but the build quality is immediately obvious. It feels solid, well-engineered, and built to last. I’m confident this equipment is going to give me many years of reliable, heavy-duty use.
If you’re looking for high-quality gear with excellent support, I highly recommend the USA G12 Force. Great product, great people, and a purchase I’m already glad I made!
Would buy again without hesitation.

May 26, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Peter,

Thank you for taking the time to share such a detailed feedback on your experience with us. We're pleased to hear our team has been really helpful in helping you frind your perfect home gym set up.

Thank you for recommending us and we look forward to serving you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

So professional and fast experience

So professional and fast experience. Bought 2 weeks ago arrived in a week from qld to NSW, assembled following week, I have now purchased more.

May 24, 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Paige,

Thank you for sharing your experience with us. We appreciate your continued support and its always a pleasure assisting you.

Happy training!
GAF Team

Rated 5 out of 5 stars

Outstanding online customer service

Outstanding online customer service. It felt like walking into a show room, having someone on hand to offer advice and walk me through quite a large purchase. Thanks team.

May 21, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi John,

Thanks so much for sharing your fantastic experience with us! Your trust means a lot to all of us. See you next time :)

Happy training!
GAF Team

Rated 5 out of 5 stars

Customer service was fantastic

Customer service was fantastic, the team provided helpful information to help set up my home gym

June 3, 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi John,

Thank you for the kind words. We're pleased to hear our team could help you get your home gym set up. If you ever need anything else, we're always here for you.

Happy training!
GAF Team

Rated 4 out of 5 stars

The G&F team were great but because of…

The G&F team were great but because of other personal circumstances we have not yet had time to unpack the equipment.

However, I do note that one side of the package has been damaged. I will take a phonto and send it to you before I open it.

May 15, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Ron,

Thank you for your review and we are glad to hear how happy you are with the experience you've had with the team!

We are sorry to hear of any damage sustained during delivery and we look forward to ensuring that everything you ordered is as it should be when you get the chance to start building the equipment.

Cheers,
GAF Team

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