Gym and Fitness Reviews 

4,265
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them well-built and perfectly suited for their needs. Many people highlight the excellent customer service, with staff described as helpful, knowledgeable, and professional, providing great communication throughout the process. Reviewers also frequently commend the efficient delivery service, noting that orders arrive quickly and are well-packaged, often with good updates on their progress. However, some customers also noted occasional issues with the delivery experience, such as unexpected delays or a lack of prior notification before arrival. A few other people also felt that some products arrived with missing or misaligned parts, or damaged packaging.

What people talk about most

Product

Customers had positive experiences with product, consistently praising its excellent quality and robust... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the excellent build and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, knowledgeable,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with Gym and Fitness in building my home gym. I initially bought a Force USA X15 workout station, the core of my home gym with attachments and weight plates. I can do... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,265)

390 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy transaction

Easy transaction, didn't think 150kg treadmill would get to me quicker than aus post.

February 6, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Rhino,

Thanks so much for your review! We’re glad your treadmill arrived quickly and that the transaction was easy. Enjoy your new equipment!

Happy training!
GAF Team

Rated 4 out of 5 stars

Home Gym Update

Have purchased many gym items from G&F over a 14 year period setting up home gyms, always found their products to be of great value and quality for the price. They have great tutorial videos of all equipment to achieve maximum value of your purchase.
Like all gym items they need to be maintained correctly to achieve a long life, would have given 5 stars if they provided these maintenance tips and procedures on home gym items, my purchases of commercial items did come with this information.
I haven't researched their web site to see if this information is available, google can help here once you cipher out the rubbish.
All items have been easy to assemble with the guides provided, tools supplied are sufficient for the assembly, it's a bonus if you have a full tool kit to make it easier.
Due to failing health had to let my FF F2000 treadmill go for an FF UB5 upright bike. This bike is an entry level with basic functions, will suit my requirements maintaining some level of fat burn and cardio. Preset levels are basic, and a little confusing given time will work through these.
Only negative, when maximum heart rate has been passed after a short period the program stops recording, would like to turn this feature off.
All up the bike is a solid build, with a maximum weight rating of 150 kg. I’m very happy with my purchase, from my initial request to G&F to the delivery was a great experience. Between G&F and their delivery provider was constantly updated to the progress of my purchase.
Would recommend G&F if you are considering a home gym or fitting out your personal trainer or commercial gym. It would pay to visit one of their showrooms, most equipment is on display.

February 6, 2026
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Reply from Gym and Fitness

Hi Chris,

Thank you so much for your detailed review and support over the past years! We’re thrilled you’ve found our products great value and easy to assemble, and that our videos have been helpful.

We appreciate your feedback on maintenance tips! We’ll look at making this info more accessible. Glad to hear you’re happy with your FF UB5 bike and that delivery and service were smooth. Thanks again for the recommendation!


Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent experience

Very smooth experience, great communication and response time. The staff answered my questions perfectly and helped facilitate a speedy order and delivery. The product has also been great and I would definitely purchase from them again.

February 2, 2026
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Reply from Gym and Fitness

Hi Jason,

Thank you so much for your wonderful review! We’re delighted to hear that your experience with our team was smooth and that your order and delivery went quickly. It’s great to know you’re enjoying your purchase, and we can’t wait to assist you again whenever you’re ready.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great support from the sales…

Great support from the sales representative, very professional and efficient! We’re very happy with the purchase of the T9 treadmill.

January 28, 2026
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Reply from Gym and Fitness

Hi Sharlee,

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our sales team and that you’re happy with your T9 treadmill. Enjoy your workouts, and we’re always here if you need any support along the way!

Happy training!
GAF Team

Rated 5 out of 5 stars

Awesome experience with Gym and…

Awesome experience with Gym and Fitness. Jonathan was very helpful and patient with my 20 questions. Bought a treadmill for my wife who loves it. Fast delivery, easy assembly, looks great.

February 2, 2026
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Reply from Gym and Fitness

Hi JoeF,

Thank you so much for your wonderful review! We’re thrilled to hear that Jonathan could help and that you had a great experience with us. It’s fantastic that your wife loves her new treadmill. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Helpful comms and quick response

Good communication and speedy delivery.

January 27, 2026
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Reply from Gym and Fitness

Hi Liri,

Thank you so much for your kind words! We’re thrilled to hear you were happy with our communication and delivery speed. We hope you enjoy your purchase and look forward to serving you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Exceptional quality and customer service

Exceptional quality and customer service

January 27, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Josh,

Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear you’re happy with both the quality of your product and our customer service. That’s exactly what we strive for, so it really means a lot to us. We truly appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Good product range.

January 26, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Reece,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with our customer service and product range. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great prices and service

The spin bike I ordered was well priced, quickly delivered and works well.

January 26, 2026
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Reply from Gym and Fitness

Hi Yury,

Thank you for your kind words! We’re so glad to hear your spin bike arrived quickly and is working well. We hope you enjoy every ride and really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

The product is excellent

The product is excellent, it arrived quickly and was easy to construct.

January 5, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Simon,

Thank you so much for your great review! We’re thrilled to hear the product arrived quickly and was easy to set up. Enjoy your new gear, and we really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Quiet, Smooth and great features

Quiet, smooth, easy to setup and great features for the price.

January 27, 2026
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Reply from Gym and Fitness

Hi Blake,

Thanks so much for the great review! We’re really glad to hear you’re enjoying how quiet and smooth it is, and that the setup was easy too. Awesome to know the features are hitting the mark for the price.

Happy training!
GAF Team

Rated 3 out of 5 stars

Initial responsiveness to queries was…

Initial responsiveness to queries was good, including negotiating price and delivery. I then paid the full price (pre-delivery) and follow-up to my questions on cost and availability of assembly was never provided. There was no assembly manual included - this was found on-line.

January 30, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Rob,

Thank you for your review and we are truly sorry for the breakdown in communication.

We hope your purchase is treating you well and if there is anything further we can help you with please do not hesitate to give us a call :)

Happy training!
GAF Team

Rated 5 out of 5 stars

Great product and super easy to deal…

Great product and super easy to deal with. thanks

January 30, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Andrew,

Thanks so much for the kind words! We’re really glad to hear you’re happy with the product and that everything was easy on your end. Thanks for your support!

Happy training!
GAF Team

Rated 3 out of 5 stars

Freight was so easy and delivery a…

Freight was so easy and delivery a breeze the new rack I ordered was great. BUT the new plymetric boxes I ordered said that they were PVC material covered so a softer landing area. They are wood. Not happy as the description was deceptive buyer beware.

January 26, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Roger,

Thank you for your review and we are truly sorry for the situation at hand.

We have tried to contact you to confirm if this is a product or dispatch related issue and we will ensure this is resolved for you in either case. Please feel free to give us a call on 1800 614 491 or email us at info@gymandfitness.com.au and we will gladly assist you.

We look forward to hearing from you.

Kind Regards,
GAF Team

Rated 5 out of 5 stars

VERY considerate and informative call…

VERY considerate and informative call direct to store

January 27, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Teresa,

Thanks so much for the lovely feedback! We’re really glad you appreciated the call and found it helpful. Our team always aims to keep customers well informed, so it’s great to hear that came through. Thanks again for taking the time to leave a review!

Happy training!
GAF Team

Rated 4 out of 5 stars

I purchased the Free Form T10

I purchased my treadmill online and after doing my own research, it was Gym and Fitness that ticked all the boxes. Sleek, slimline, and surprisingly modern once assembled, with a tidy, uncluttered console. Delivery took a little longer than expected but wasn’t an issue. The handles are my only drawback, as they’re flatter and less comfortable than the rounded grips on my previous treadmill. Overall, I’m very happy with my purchase and look forward to many, many k’s on it.

January 20, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sonia,

Thank you so much for sharing your experience! We’re thrilled to hear your treadmill is ticking all the boxes and that you’re enjoying its sleek design. We appreciate your patience with the delivery and your feedback about the handles. Wishing you many, many enjoyable kilometres on your new treadmill!

Happy training!
GAF Team

Rated 5 out of 5 stars

Very good customer service and any…

Very good customer service and any questions I had were answered. Only down side was the delivery time. Shipped out on the 23rd of January but still haven’t received the G12 yet. Hopefully it arrives on the 4th of February.

January 23, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Clint,

Thank you so much for your kind words about our customer service! We really appreciate your patience. We’ve checked the tracking, and it shows that your G12 was delivered on schedule. We hope you’re enjoying it and getting the most out of your new gear!

Happy training!
GAF Team

Rated 2 out of 5 stars

Product was good, process not so much

Product was good, process not so much.
I was told the flooring was in stock, but because they were busy it would take 2-3 days to dispatch because they were busy.
In the end it took more than 10 days before it was dispatched, and almost two weeks before I received it.
Communication was zero - I had to prompt for progress reports and responses were slow The freight company notified me they had it before I received any tracking information from Gym and Fitness.
Woulodn't buy from them again.

January 18, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi David,

Thank you for sharing your feedback and we’re sorry for the delay and frustration you experienced. We always aim to communicate more proactively and we regret that this was not your experience.

Tracking details are usually provided by the courier once your order is in transit and we appreciate you sharing this, feedback like this is helpful.

Kind regards,
GAF Team

Rated 4 out of 5 stars

Great quality

Great quality and easy to lay but they are not all cut squarely and so not all of them butt up as tightly as I thought they would.

January 15, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sally,

Thank you for your feedback! We’re glad to hear you’re happy with the quality and ease of laying the mats. We appreciate your honesty about the edges not all lining up perfectly - your input helps us continue to improve.

Happy training!
GAF Team

Rated 4 out of 5 stars

Consistent great service from GAF team

Consistent great service from GAF team. Only reason it was not 5 stars was due to the delay in delivery from the freight company.

January 19, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi RM,

Thank you so much for your kind words! We’re delighted to hear you’ve had a great experience with our team. We completely understand your frustration with the delivery delay and really appreciate your patience. We hope you’re enjoying your gear and we look forward to serving you again soon!

Happy training!
GAF Team

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