Gym and Fitness Reviews 

4,265
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them well-built and perfectly suited for their needs. Many people highlight the excellent customer service, with staff described as helpful, knowledgeable, and professional, providing great communication throughout the process. Reviewers also frequently commend the efficient delivery service, noting that orders arrive quickly and are well-packaged, often with good updates on their progress. However, some customers also noted occasional issues with the delivery experience, such as unexpected delays or a lack of prior notification before arrival. A few other people also felt that some products arrived with missing or misaligned parts, or damaged packaging.

What people talk about most

Product

Customers had positive experiences with product, consistently praising its excellent quality and robust... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the excellent build and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, knowledgeable,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with Gym and Fitness in building my home gym. I initially bought a Force USA X15 workout station, the core of my home gym with attachments and weight plates. I can do... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,265)

390 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

Great product, communicated well, fast shipping. All in all, a great experience.

February 24, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Simon,

Thanks so much for your kind words! We’re thrilled to hear you had a great experience with the product, communication, and shipping. Thanks for your support!

Happy training!
GAF Team

Rated 4 out of 5 stars

Good customer service

Order was originally sent with wrong equipment but they rectified this promptly and the correct order arrived 3 days later

March 2, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Don,

Thank you for your feedback! We’re really sorry again for the initial mix-up with your order, but we’re glad to hear it was resolved quickly and that the correct items reached you shortly after. We truly appreciate your understanding and patience, and we hope you’re enjoying your equipment!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great team

Very knowledgeable and friendly team, a pleasure to deal with!

February 24, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Tamara,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. Providing friendly and knowledgeable service is what we strive for, so it really means a lot to us. We look forward to helping you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

Good quality stuff

Good quality stuff. It does have that rubber smell for the first couple days but after a week it's completely gone

February 26, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Josh,

Thanks for your review! We're glad to hear you're happy with the quality, and yes, that initial rubber smell usually fades quickly. Enjoy your new gear!

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Quick shipping easy to deal with

February 26, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Daniel,

Thanks so much for your feedback! We're delighted to hear you had a smooth experience with our team and that your order arrived quickly. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Force USA C20 Gym & Fitness Gold Coast

I recently purchased a Force USA C20 from Gym and Fitness Gold Coast and the experience was excellent from start to finish.
Gabe was extremely helpful and knowledgeable. He took the time to walk me through the differences between several machines, including the G20 and the C20, and helped me choose the setup that best suited my home gym.
What I really appreciated was that there was no pressure to buy. Gabe answered all my questions, explained the cable ratios and features clearly, and even put together a great deal including the sliding bench and weight stack upgrade.
Being able to see the equipment in the showroom and compare the different models in person made a big difference. The C20 is an incredible machine and will be the centrepiece of my home gym for many years.
Overall a great experience and I would definitely recommend Gym and Fitness Gold Coast to anyone looking to build a serious home gym setup.
Thanks again to Gabe and the team.
Tim

February 25, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Tim,

Thanks so much for sharing your experience! We're absolutely thrilled to hear that Gabe could guide you through the options and help you find the perfect setup for your home gym. It’s wonderful that being able to see and compare the machines in person made such a difference, and that the C20 is already making a fantastic impact as the centrepiece of your space. We really appreciate your kind words, your recommendation, and your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Force Usa bench has a high quality

Force Usa bench has a high quality, and the support for GYM and Fitness was great.

February 23, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Javier,

Thanks so much for your feedback! We're thrilled to hear you're happy with the Force USA bench and that our team could provide the support you needed. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Adelaide delivery.

After finding that their Adelaide store had closed, I rang the Gym & Fitness enquiry centre regarding me wanting to purchase a home gym.
The staff were firstly apologetic about the Adelaide details still being on the website, but also very helpful with me getting the specific gym I was after, plus delivered for a very fair price.
Job well done, great customer service, will definitely look to Gym & Fitness for my next purchase.

February 17, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Digby,

Thanks so much for the kind words! We're really glad our team could assist you over the phone and help get the home gym you were after. We appreciate your understanding regarding the Adelaide store listing and are pleased we could still organise everything for you, including delivery at a fair price. Thanks for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Staff have been super helpful guiding…

Staff have been super helpful guiding me through every step. Value is unsurpassed

March 4, 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Curtis,

Thank you so much for your kind words! We’re so glad to hear our team was able to guide you through every step. It also means a lot to know you’re happy with the value of your purchase! Thanks for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

They always deliver on time and in full

Running commercial gyms, it’s invaluable to work with a supplier who consistently delivers on time and in full. Communication is spot‑on, and they’re genuinely a pleasure to deal with.

February 15, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Customer,

Thank you so much for your kind words! We’re delighted to hear our service and communication are hitting the mark for your commercial gym. It’s always our goal to make things smooth and reliable, so feedback like yours really makes our day. Looking forward to continuing to support you!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great product & customer service

The team at Gym & Fitness were responsive to questions and assisted with pricing. The Versafit commercial tiles are fantastic quality and look better than I thought they would, making my home gym setup complete.

February 19, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Dominique,

Thanks so much for the great feedback! We’re really glad to hear the team could help with your questions and pricing. The Versafit commercial tiles are a fantastic choice, and it’s awesome to know they exceeded your expectations and helped complete your home gym setup. Enjoy the new space!

Happy training!
GAF Team

Rated 5 out of 5 stars

Myrack base unit

My order was sent quickly and arrived without damage. The rack seems really solid and look forward to using it.

February 16, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Chris,

Thanks for sharing your experience! We're thrilled your order arrived safely and quickly, and that you're happy with the solid rack. Enjoy your workouts!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great Sevice

The team at Gym and Fitness were great, fast and responsive. The product is very good quality, Would definitely recommend

February 15, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Claire,

Thanks so much for the great feedback! We're really glad to hear you had a fast and responsive experience with the team and that you're happy with the quality of the product. We truly appreciate the recommendation and your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Just easy to work with

Just easy to work with, great customer service and good value products that last!

February 4, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Wesley,

Thanks so much for the great feedback! We’re really glad to hear you found us easy to work with and that our customer service and products hit the mark. It means a lot to know you’re happy with the value and durability of the equipment. We truly appreciate your kind words!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great piece of kit

I buy most of my equipment from G&F for my pt studio . Love the customer service & after support. The force bench with preacher & leg ext/curl is s great piece of kit & everyone is loving it

February 12, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Casey,

Thanks so much for the awesome feedback! We really appreciate your continued support and love hearing that you choose G&F for your PT studio equipment. It’s great to know the Force bench with the preacher and leg ext/curl is a hit and that everyone is enjoying it. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

It was such an easy experience

It was such an easy experience with the team so helpful and practical with the whole process.

February 9, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Andrea,

Thanks so much for the lovely feedback! We're really glad to hear the whole process was easy and that our team could be helpful and practical along the way. We truly appreciate you taking the time to share your experience and hope you enjoy your setup!

Happy training!
GAF Team

Rated 5 out of 5 stars

After some initial glitches with the website, I now highly recommend Gym and Fitness' service and responsiveness

After my initial "Not impressed" review, Adam reached out and immediately set things right. Thanks Adam, pleasure to do business with you and a deserved 5 star rating. The service provided was timely and the freight price for such a heavy item (Schwinn 800IC (IC8) Indoor Cycling Bike) was very competitive. The glitches I had with the website were partly my fault and should now be fixed. The Schwinn is running like a dream and I'm very impressed with the product. Thanks team!

February 3, 2026
Gym and Fitness logo

Reply from Gym and Fitness

UPDATE:
Hi Julian,

Thank you for your updated 5* review! We are truly glad to hear that Adam was able to rectify the situation for you and that you are loving your bike!

If you need anything further please don't hesitate to reach out :)

Cheers!

-----

Hi Julian,

We are sorry to hear that you are not impressed with your purchase but we are glad we were able to speak you and rectify this for you.

As discussed the $20 code did not apply as only one code can be used at a time and we are happy that we were able to balance this out for you after the fact. We have also processed a new order for an equipment mat for you due to what appears to have been an unfortunate Ecommerce issue.

We are always here to help if you have any questions and we look forward to seeing you again soon :)

Happy training!
GAF Team

Rated 5 out of 5 stars

Great experience when purchasing the my…

Great experience when purchasing the my force USA G12 from here! Quick and smooth delivery, thanks!

February 2, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Mr. Zhong,

Thanks so much for your review! We’re delighted to hear your experience with the Force USA G12 was smooth and that delivery was quick. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Jonathon in Adelaide was very helpful…

Jonathon in Adelaide was very helpful and knowledgeable,and the Brisbane guys got my purchases to me prompto no issues at all.Very happy, Cheers Graeme.

February 2, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Graeme,

Thanks so much for your kind words! We’re thrilled Jonathon and our team could help and that your order arrived smoothly. Enjoy your new gear!

Happy training!
GAF Team

Rated 1 out of 5 stars

Warranty claim goes unanswered.

I purchased FORCE USA G15. A 10kg plate arrived damaged. I filed a warranty claim since mid Jan, and i got no response or update (today is 18/2/25). Every email went unanswered. What a disappointment. After seeing a 4.8-star review, you would think this company is trustworthy and now... I don't know if the reviews are all trustworthy reviews.

January 10, 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Nelson,

We are truly sorry for the breakdown in communication that has occurred, this is definitely outside the norm and we are very sorry for the impact it has caused.

A replacement weight plate is being prepared for you now and if there is anything further we can help you with please do not hesitate to reach out to us.

Kind Regards,
GAF Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look