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Rated 1 out of 5 stars

I have been trying to get hold of this company for the last week due to buying some barbells £300 and a year down the line they have broken. I haven’t had any response from thier main website. Face bo... See more

Rated 5 out of 5 stars

2 x 40kg dumbbells arrived today ! Very happy with the product, easy to use adjustable mechanism, very sturdy with good handle grips ! Ordered toward the end of November - delivery was within the expe... See more

Company replied

Rated 5 out of 5 stars

Further update - very prompt response from Gymzo with clear instructions on how to fix the problem. Ideally the dumbells would have come with this so that it could have been fixed strai... See more

Rated 4 out of 5 stars

Update to a previous dubious review. The 40kg dumbells have arrived and they are top notch. Very Very good solid product, easy to assemble and high quality. If your waiting for a late arrival, t... See more

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3.3

Average

TrustScore 3.5 out of 5

106 reviews

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Rated 5 out of 5 stars

Look I would have given lower rating…

Look I would have given lower rating for delivery time but I have no choice but to give 5 stars. The product when it arrived it amazing. Top quality material and a game changing piece of kit. I ordered two and they came together. The pandemic really hit delivery as I assume they came from abroad. Customer service was first class throughout always replied to chaser emails and kept me informed. Fix delivery times and this is a winning business. Thanks again for the best purchase I’ve made this year. I highly recommend but be aware you should expect to wait a while for delivery, you won’t be disappointed. Martin

January 26, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Martin,

Thanks for this brilliant review! We are so happy you love your products. Our delivery times will be constantly improving as the pandemic slows down and we can get back to our normal service. We can now predict the delay times much more accurately and this is shown in our new delivery estimates.

Rated 5 out of 5 stars

Excellent product

2 x 40kg dumbbells arrived today ! Very happy with the product, easy to use adjustable mechanism, very sturdy with good handle grips ! Ordered toward the end of November - delivery was within the expected 30-45 day timeframe (given the disruption to all freight cargo). Excellent value for money IMO, Harry & Tom were very easy to deal with, very swift and responsive to emails.

January 26, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Eoin,

Really happy you love your products. We hope to see you again once our website reopens!

Rated 5 out of 5 stars

24kg adjustable dumbbells

I ordered a pair of 24kg dumbbells on 24th November 2020 and they arrived today. I’m really pleased with the quality of the product. I was quoted delivery in 35-45 days but bearing in mind Christmas, Covid and Brexit it ended up 63 days. When I contacted them they were quick to reply and very polite. I was concerned that their website was closed for updating but they assured me they were still trading and after a quick search I found them as a limited company registered at Companies House. So I can verify they are legitimate and trading as best they can under the circumstances. They were also grateful for some constructive feedback I gave in order to help them understand their customers.
I would be happy to recommend them to anyone.

January 26, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Daren,

We apologise for these unforseen delays and can now happily quote that our delivery times are much more accurate. We understand being a new company with a few reviews and a long delivery time can be daunting, however it's grest you trusted us and now are enjoying our top notch products!

Rated 1 out of 5 stars

Half of the weight plates have arrived…

Half of the weight plates have arrived and no hotline to ask when the 6 missing plates will arrive. Can't use the weights at all. Please tell me when the missing plates will come.

January 26, 2021
GYMZO UK logo

Reply from GYMZO UK

Hi Tanja,

Please check your emails.

This is normal as we ship our heavier dumbbells in 3 packages to avoid DPD weight limits.

Rated 4 out of 5 stars

Delayed but got them in the end!

Although the dumbells tooks approx 70 days to arrive my son was really pleased with them. I have to say that the customer service was very good and Tom and Harry always responded promptly to my emails.

January 25, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi,

Thanks for the great review and being understanding about our delays during the pandemic. Although your delay was particularly long and unusual, we are really happy your son loves our products.

We have now updated our delivery times in prediction to these delays. Come back in February for more equipment!

Rated 5 out of 5 stars

Cool company

Cool company, really happy with my products. The rubber grip on the set is good and the top weight setting is more than heavy enough for me!!! I experienced friendly and helpful customer service so would return here again if I ever need anything.

100% recommend

January 24, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Sam,

Thanks a lot for your review, we are glad that our products have matched your expectations.

Check back on us in February!

Rated 5 out of 5 stars

These dumbbells are really cool and…

These dumbbells are really cool and heavy and if I dont get stacked this year it's over and maybe never even began x

January 22, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Zoe,

Thanks for your excellent review. Come back for more in February and check out our new range. We are glad you think our products are cool!

Rated 5 out of 5 stars

Well worth the wait

Well worth the wait. Product was very competitively priced and the equipment is excellent. Delivery took 65 days but ordered at the busiest time I.e. before Xmas. The delays are clearly indicated on the website and in many reviews so no shocks here. Customer services were very responsive and polite. At one point during the wait - I was worried it could be a scam site - but rest assured it’s not! Neil London

January 20, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Neil,

Really appreciate the excellent review. We know our delivery times can sometimes cause concern especially as we are a relatively new brand. We hope great reviews such as yours will pursuade others to give us a shot! Thanks for being so understanding with the delays at the moment. We have adjusted our delivery time to predict this so it is now accurate for future customers. I hope you return to check out our new product range this February!

Rated 5 out of 5 stars

I was really anxious about the order I…

I was really anxious about the order I placed. The price was very competitive, and at times I wondered if it was the old 'if it's too good to be true' story. Gymzo have been fast to reply to any emails. The product itself is great. Due to COVID and BREXIT, my order took almost 15 weeks to arrive. Still, that made very clear at checkout. If you can handle the wait, these guys have a great product.

January 20, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Wesley,

Although your order did not take anywhere near 15 weeks to arrive (not sure where you have got this from!), your order experience was not to our usual standards and we really appreciate the review considering this. You ordered in quite an unfortunate time period with both Christmas, brexit and pandemic delays. However, we are so glad you love our products. It's time to hit those fitness goals!

Rated 5 out of 5 stars

Grade A

I waited to post this review to check on how the 40Kg set would stand to my intense workout routine. Pleased to say no regrets buying these. Way easier weight changes and no faffing about unlike other worse products. Delivered on time and support have helped me with setup. Overall grade A experience. May buy the stand now as it is a pain bending over to pick these up especially when your back is aching from previous workouts!!

January 12, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Vincent,

We appreciate the review and we are glad you love our products. We will supply our stand as soon as stock is available. Please check out the website in February.

Rated 5 out of 5 stars

Great product

Finally received dumbbells and very happy with product. A bit of a wait but due to the pandemic and other external factors still within an acceptable range of 60 days. Customer support are very helpful.

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

Bought the 40 Kg Pair of Weights

Bought the 40 Kg Pair of Weights, that are absolutely brilliant & already intense enough for a full range of motion workout at home. Ordered during lockdown so there was an unfortunate delay in the delivery service but not the fault of the business. Grateful to Tom from Customer Care who kept me updated with the whereabouts of the weights on a weekly basis, which calmed any nerves.
Already recommended to my brother who is buying a pair and a few friends but they're 'waiting' for a joint workout before they decide, classic!
Definitely worth the long term investment compared to other weights that don't go as heavy.

January 10, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Sebastian,

Thanks for the brilliant support, it is really appreciated. We apologise for the delay experienced in your order but hope the quality of our products made up for it!

Rated 5 out of 5 stars

Can't fault the quality

Can't fault the quality of the 24kg set. Would buy from Gymzo again.

January 7, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Feroz,

Thanks for the 5* review, time to hit those new year goals!

Rated 4 out of 5 stars

Great product

Ordered a set of the 40kg weights. Lead time was a lot longer than expected and communication wasn't great with the seller so I was a bit concerned but alas, weights arrived and they are great.

I probably caught them at a very bad time as I understand shipping etc. was most likely terrible and they were no doubt inundated with queries.

Would recommend going for it if you're considering adjustable weights. Just be prepared to wait a little while but its worth the wait.

January 6, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Stephen,

We apologise if our communication was not up to standard during your delivery. We discovered emails were being incorrectly flagged as spam and some queries were left unanswered. This problem has now been sorted. Thanks for the great review considering this!

Rated 5 out of 5 stars

Ordered 24Kg with stand preorder and…

Ordered 24Kg with stand preorder and pleased to say everything arrived a few days ago. Customer service was top notch and I was answered within an hour even though I was definitely pestering! I have recommended to my friends.

January 5, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Ryan,

So glad you are enjoying your gymzo equipment. We welcome all inquiry emails so no worries there! Thanks for the great review.

Rated 5 out of 5 stars

40kg weight set

Really happy with my 40 Kg set. One of the plates was damaged in transit but I spoke to support and they replaced it within 5 days to my doorstep. Super happy. Would recommend to anyone looking for a deal on home gym equipment.

January 3, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Toby,

We are glad you love your order. Your products are covered on our limited warranty so any issues you experience let us know and we will send a replacement within a week!

Rated 5 out of 5 stars

Super Solid

Their 40Kg set is really solid. Very happy with the quality. Super easy to switch between weight settings with the dial: a massive upgrade from my old twist locknut sets. Delivered in 44 days from order date. Communication is great and I was reassured throughout the delivery.

January 2, 2021
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Charlie,

Thanks for you excellent review. We are happy to hear your experience has been great. Check out our new product ranges in February for more ingenious home fitness solutions!

Rated 4 out of 5 stars

Happy with 24kg dumbbells

Received 24Kg dumbbells about two weeks ago, been using through this week. Really happy with them. Only thing to improve would be delivery times. Thanks gymzo :)

December 31, 2020
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi Charlie,

Really appreciate the great review. We apologise for the 3 day delay on your order and hope that the quality of our products make up for the lateness!

Rated 5 out of 5 stars

I ordered the 40kg dumbbells

I got Gymzo adjustable 40Kg dumbbells and they arrived in 42 days. Really happy with the product quality and my customer support agent answered my questions within an hour which was very impressive. Points to improve would be adding more knurling to the metal handle to add a bit more grip. Overall would deffinetely purchase from Gymzo again.

December 27, 2020
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Hi David,

Thanks for the tips! We will look into this and maybe use this in our new range of adjustable dumbbells.

Rated 5 out of 5 stars

Valuetown

Great dumbbells for a low price, although of course this means waiting a while for shipping but I reckon it's easily worth it for the value, 5 stars

December 24, 2020
Unprompted review
GYMZO UK logo

Reply from GYMZO UK

Thanks Peter for your excellent review. We are glad you find our products great value.

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